The clothes received have no resemblance to the clothes ordered.....terrible quality and poorly made! Website gives confidence in a returns procedure but it doesn't result in a good experience. Expen... See more
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Review summary
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If I could give zero stars I would. The items look NOTHING as advertised. Different fabric, different style, different buttons…. Complete mis- selling at its finest. Any positive reviews here mus... See more
Company replied
They made me write a 5-star review so I’d (finally) get a partial refund for a product that didn’t fit. Avoid this brand like the plague, returns costs you £30+ the entire thing is not worth th... See more
Company replied
I ordered Christmas presents from this company in early December. They hadn’t arrived by the expected date and I spent ages emailing trying to get a straight answer. They didn’t arrive in time for Chr... See more
2.8
Average
512 reviews
Replied to 34% of negative reviews
Typically replies within 24 hours
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SCAMERS!
SCAMERS!
ITEMS LOOK NOTHING LIKE ON THE PICTURES.
YOU WON'T GET WHAT YOU ORDERED AND THEN THEY'LL TRY TO BULLY YOU INTO KEEPING IT FOR 50% OF THE COST OR PAYING THAT IN RETURN COST. SO BACICALY FORCING YOU TO PAY HAF PRICE REGARDLESS, BUT THE ITEMS RECEIVED ARE NO USE.
November 1, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Hughes,
We truly appreciate your patience and understanding. We’ve just sent you an email with a solution regarding your video — please take a moment to check your inbox (and spam folder, just in case).
If you have any questions or need further help, please don’t hesitate to reply to that message — we’re here to make sure everything is resolved smoothly.
Kind regards,
Team Ivy Luna
Ordered a coat wind and water proof but…
Ordered a coat wind and water proof but I've received something that is none of it. I've contacted them and they were very prompt in responding, but instead of accepting my return they offered me 100% card voucher to buy another product. I've ordered another coat, parka, a bigger size, but too big for me when I received it. Now I've got in touch again and I was offered another card voucher of 100% and to order the right size. So now I have 2 coats that I can't use or exchange. The waiting for receiving them was 2 weeks or more. I thought was coming from London but then I saw where came from. The size chart they have doesn't match with the size I have so it's either too small or too big. I am a bit disappointed that I did not received what I was hoping for, but the staff, Jennifer was very prompt and nice in resolving the issues. I give 5 stars to Jennifer for being so nice and prompt in responding my emails and also for finding solutions.
November 20, 2025
Unprompted review
I reached out with a question and they…
I reached out with a question and they replied the same day. Super kind and helpful! Just received my dress and it’s absolutely lovely!
November 20, 2025
Unprompted review
I would not recommend purchasing from…
I would not recommend purchasing from this company. Dress is not what it looks like , poor quality & awful colour. Costa £20-£30 to send back to Asia & to offered a gift card. Don’t want a gift card and would like my money back. It’s fraud because this company are not delivering what they advertise.
Customer is also very slow. My advice don’t be fooled by the photos on social media it’s false advertising
November 17, 2025
Unprompted review
I got a dress which was small but the…
I got a dress which was small but the dress was lovely. Got in touch with customer service and they were soo good. They are quick to respond and managed to solve the issue leaving me being a happy and satisfied customer. Well done Ivy Luna
November 18, 2025
Unprompted review
I was nervous after reading mixed…
I was nervous after reading mixed reviews, but I’m actually so happy with my dress. It looks just like the photos.
November 19, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Hill,
Thank you for sharing your experience. We’re so happy to hear that your dress turned out exactly as you hoped, especially after feeling unsure at first. It means a lot that you took the time to let us know.
Kind regards,
Team Ivy Luna
AVOID THIS WEBSITE AT ALL COSTS!
AVOID THIS WEBSITE AT ALL COSTS!
I wouldn’t even give it a 1 star rating !
They are based in Asia and the quality is non existent & does not match the images on the website in the slightest!
Absolutely the worse mistake I have made to order inferior trash from a company based in Asian!
October 7, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Bailey,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment — that’s never the experience we want anyone to have with us.
I want to reassure you that we’ve already reached out to you by email with a solution, as we are committed to resolving this for you quickly and with care. Please feel free to reply to that message whenever it suits you, and we’ll make sure everything is handled smoothly.
Kind regards,
Team Ivy Luna
Bad quality & £30 returns and only…
Bad quality & £30 returns and only refunded if they receive order shipped to Asia
November 17, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Burton,
We’ve already emailed you with a solution to help resolve this for you. Please check your inbox, and let us know if you need anything further.
Kind regards,
Team Ivy Luna
I ordered two dresses one of them…
I ordered two dresses one of them fitted nicely quality of the dress is lovely. The second dress was very pretty but too small. Unfortunately I am unable to return and order a larger size but they have offered gift voucher instead.
November 16, 2025
Unprompted review
Reply from Ivy Luna
Thank you for sharing your experience with us. We’re delighted to hear one of the dresses was a perfect fit, and we truly appreciate your kind words about the quality. We’re sorry the second dress didn’t fit as hoped, but we’re glad we could offer a gift voucher to support you further.
Kind regards,
Team Ivy Luna
Debra
Sadly when the item arrived the size guide wasn’t accurate and the item was too large
November 16, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Buckley
Thank you for taking the time to leave your feedback. I’m truly sorry to hear that the sizing wasn’t as expected and that your item arrived too large. We understand how disappointing that can be and appreciate you sharing this with us.
Kind regards,
Team Ivy Luna
Excellent customer service
Excellent customer service. Prompt response and solution for my problem with my order .
November 14, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Hays,
Thank you so much for your lovely review. We’re truly grateful you took the time to share your experience. It makes us very happy to hear that our support helped you quickly and that your issue was resolved with care.
If there’s ever anything more we can do for you, we’re always here for you.
Kind regards,
Team Ivy Luna
Do not order from this site
Do not order from this dreadful supplier. I ordered a dress from this site as it said Ivy Luna UK and the parcel came with a UK return address on it. The dress was absolutely dreadful. I requested a return and refund. After several emails I was offered a partial refund or return the item to outside the UK at considerable cost. It’s a rip off they offer you up to 50% refund and keep the goods so they are making a lot of money on sub standard goods!
November 13, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Nicholls,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating this must have felt. We want you to know that your concerns matter greatly to us.
We’ve already reached out to you personally by email with a solution, and we hope it brings clarity and comfort. Our goal is always to make sure you feel supported and treated with care, and we’re here to assist you further if anything remains unresolved.
Kind regards,
Team Ivy Luna
A dreadful company
A dreadful company, item bought was of poor quality, asked if I could send it back, but was told it would cost between £20-£30 as it went back to Asia! They offered a full refund voucher, and said I could keep the top, when I later looked at reviews and saw the problem they were having I asked for a full money refund, they came back with offer of 30% but I pointed out that others had received 50%, they agreed to this, but only if I gave them a 5 star review on this site, I had to do this in order to get my 50% refund, I call this blackmail. I will never order from them again!
October 22, 2025
Unprompted review
Conned
Bought two items and wanted to return one only to find it was £26.00 to return to an Asian address, Ivy Luna offered a 10% refund and after lots emails agreed on a 50% refund! Don’t waste your money
November 6, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Rooney,
We’re truly sorry to hear about your experience — that’s never the feeling we want to leave you with. We completely understand your frustration, and we appreciate you taking the time to share this with us.
To make things right, we’ve just sent you an email with a personal compensation offer. Please feel free to reply there so we can support you further and ensure everything is resolved to your satisfaction.
Kind regards,
Team Ivy Luna
Cardigan
I have bought a couple of items from this company and have been very pleased. Bought a lovely cardigan recently. Lovely material and colour but unfortunately it was too small The company have been excellent and is offering me an exchange.
November 12, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Henderson,
Thank you so much for your kind review! We’re glad we could assist with your exchange — your satisfaction means a lot to our team.
Kind regards,
Team Ivy Luna
Truly horrific
Truly horrific, avoid at all costs. The dress advertised looked so nice but nothing like the rag I received. The returns process is a nightmare. I am still waiting for my refund after 8 weeks and just get Jennifer telling me they are looking into it! Not holding out any hope. Total scam
November 11, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Midgley,
Thank you for sharing your experience — we’re truly sorry to hear how disappointed you’ve felt. Your trust means so much to us, and we never want anyone to feel this way when shopping with Ivy Luna.
We’ve just reached out to you directly with an update regarding your refund. Please rest assured that everything is being taken care of — you will receive your full refund, and there is no need to worry. We appreciate your patience and are committed to making this right for you.
If there's anything further we can assist with, we’re here for you every step of the way.
Kind regards,
Team Ivy Luna
A lovely company to deal with
A lovely company to deal with, no issue with product except it didn’t fit and kindly refunding
November 10, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Halliday,
Thank you so much for your kind words — we truly appreciate it. We’re delighted to hear you had a pleasant experience with us, and we’re glad the refund process was smooth, even though the fit wasn’t quite right this time. Your satisfaction means everything to us, and we’d love to welcome you back anytime.
Kind regards,
Team Ivy Luna
Amazing!!
I received my Olivia half zip jumper, I was so pleased, the quality is impeccable, sizing is good and arrived on time. I also contacted customer service with a query and issue was resolved in under 24 hours. I have now ordered my second jumper and I will definitely continue to ordered from ivy luna. Great Value.
November 11, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Tanner,
Thank you for sharing such wonderful feedback — it truly means a lot to us. We’re delighted that you’re loving your Olivia half-zip jumper and that the quality, fit, and delivery all met your expectations. It’s also lovely to hear our support team could assist you quickly. Knowing you chose to order again is the greatest compliment we could receive.
We can’t wait to serve you again and hope your new jumper brings just as much joy!
Kind regards,
Team Ivy Luna
Excellent customer service
Excellent customer service. Very Good communication with the customer and willing to sort the problem.
November 10, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Kielkowicz,
Thank you so much for taking the time to share your experience. We’re truly grateful for your kind words.
Your satisfaction is always our priority — we’re here whenever you need us.
Kind regards,
Team Ivy Luna
DISHONEST & MISLEADING
Dishonest advertising. Their website says they are in London. The garments took six weeks to arrive; they were huge, not what I ordered, and they looked nothing like what they advertised. The material is flimsy, and none of the garments had tags. When I said I wanted to return the items for a refund, they asked me to send them to China via international recorded delivery, costing almost £30
I WOULD STRONGLY SUGGEST AVOIDING THIS COMPANY.
October 23, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. White,
Thank you for sharing your feedback — we truly appreciate you bringing this to our attention. We’re genuinely sorry to hear about your experience and understand how disappointing this must have felt. Please rest assured that this isn’t the level of service we aim to provide.
We have already reached out to you via email with a solution, and we hope it brings clarity and comfort. Our goal is always to make things right and ensure you feel supported throughout the process. If you have any further questions or need additional assistance, we’re here to help with care.
Kind regards,
Team Ivy Luna
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