Ivy Luna Reviews 512

I have received my order which is too big and I want to replace it with a smaller size. I have made two requests for a returns label but as yet have not received anything. Can someone please hury this up!

After purchasing a lovely coat from ivy luna sadly the coat didn’t suit me so I emailed customer service and to be honest they where brilliant and so quick to reply 🤩 as the store is so far away and would of cost a lot to return the item,Ivy luna asked if I would like to keep the coat and receive a gift card for the full amount of the coat to spend in store , I was extremely pleased with this offer and accepted and got myself some lovely items from their shop . Thank you so much ivy luna ❤️ I would definitely recommend buying from ivy luna you’ve nothing to lose . From a very happy customer.

I can’t even give them zero stars, which is what I want to. The items turned up, looked nothing like the photos. In fact one dress could have set fire to itself without a flame being in any proximity! I sent everything back, after a very long debacle- “oh we’ll give you 30% off, when I rejected that, it was 50% off” No, I don’t want your awful clothes. Let me return them. Having spent £30 to send the appalling specimens of clothes back to China, they are now asking for everything, which I have already provided. PLEASE PLEASE DO NOT order anything!! I am over £100 down and regretting ordering items of clothes that I wouldn’t even blow my nose on - they were that disgusting!!!

I'm happy with the dress, I love the style of this dress.
I wanted this type of dress and I love it.
I'm still thinking to order also another colour.

I ordered a coat ..it was too small and they offered me a credit note for the full amount to buy it again without needing to return the small one. Very pleased..

Issue sorted out straight away, communication very good.

AVOID! Complete scam, as per other reviews. I hope you read these reviews before purchasing. They use a UK url website, have the words UK in their email address and show images of a luxury shop with London buses in the images on their website so as to make you think they are a UK company and the shop in the image doesn't exist. They send cheap items that look nothing like the luxury images on their website and then ask you to pay £30 to return them. They will offer you a 30% refund, as the items cost next to nothing to produce and they are still making a huge profit on them. Their response to my review is laughable, their next move is to offer you 50% as a final offer - they are still keeping half of your money for an item that is worth a few pounds and fit for the clothing recycling bank only. Their business model is to take 50% of your money for items of clothing that are nothing like the images online, and then slowly try and convince you they are doing you a favour by giving you half your money back. Do not believe any of the 5 star reviews on this site, if you look closer you will see that people have been forced to write them before getting any of their part refund back. I have raised a claim on my credit card to recover the money. You will be wasting your money ordering from this company.

Lovely baby pink jumper with funky sleeves. Really cosy for winter. Thank you!

The delivery was quick and efficient.the quality of the garment was excellent but unfortunately it was too large for me
When I contacted the company and they send me the information and how to get my refind.
I could highly recommend them for their commitment to high quality and service.

Firstly advertised as a dress on receipt it was a skirt and top very cheap material nothing like picture on website which says ivyluna.uk it’s in china not uk asked for details to return was told I could have 100%credit note checked website absolute garbage not I would buy so refused then offered 30% refund again I refused but was getting fed up with emails back and forth and said I would accept 50% they agreed if I would give them a five star review I didn’t then I was emailed again and told if I didn’t give 5 star review I would not receive my refund terrible experience bullied into giving 5 star review I did and received 50% in bank few days later
Do not purchase from this company absolutely awful

I ordered 2 dresses and unfortunately they didn’t fit. I received excellent customer service from Jennifer with the refund process. Thank you for your prompt service Jennifer.

Quality was terrible, thin cheap material. Sizing was enormous and then they want £30 to return! Avoid at all costs

Excellent quality item, unfortunately we ordered the wrong size, which was quickly resolved by Ivy Luna customer services, thank you. Will buy from here again.

Amazing customer service

Photo great, but garment cheap and nasty. Their returns policy is bad. I didn’t realise it was coming from China.

Ordered a beautiful looking dress, the quality of the dress doesn’t match the pictures and isn’t worth the price of £40. As you have to return to Asia charges are £20/£30 which defeats object. Customer service team have been very prompt and reply same day. They have offered a 100% credit note or 50% refund and keep dress.

Dress looks like a cheap copy of the one advertised - it doesn't hang nicely as it does in the advert & cardigan is as bad - bitterly disappointed - don't be fooled by 'UK' in the name - returns done in Asia so return postage is expensive..

Just got fabulous new Orla waterproof coat. Perfect but a bit small - so maybe order one size larger than you’d expect. Great customer service though - couldn’t have been more helpful. A very fast response. They don’t do exchanges but they promised me to be able to keep the old one and offered to send me a different size instead. Would definitely recommend.

Item arrived- was a little on the big size ; contacted the company who have said they will send out a 100% gift card to purchase a smaller size and have said I can keep the original item .

Fake copy website. The item that arrives is similar to the image online but a cheap version. I.e. different cut of sleeves, thinner belt, with no belt loops, different length, bright white instead of off white, no label, sizing off...
They use a UK contact address but tell you returns must be to Asia (in small print) and will cost £30.
I believe they steal real images and make a beautiful AI website then send a rip off fake copy.
I was able to get a refund from Paypal instantly so can't be the first time they have received a return. Make sure you contact your bank to raise a case if you get scammed too.