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Ivy Rx Reviews 5,578

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes. Many people highlight the exceptional customer service, noting quick response times and efficient resolution of issues. The overall service is frequently described as excellent, with consumers appreciating the smooth and easy process from start to finish. However, some people were dissatisfied with the product itself, mentioning a lack of effectiveness or experiencing side effects. A few other people also felt that communication could be inconsistent, with some reporting slow responses from doctors or receiving generic answers from customer service.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Response time

Customers had positive experiences with response time. Many reviewers praise the quick and responsive... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the quick,... See more

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, noting significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy knowing that it would be sent out on time & show up at door. I didnt have to go to doctors or wait for prescriptions. I had great success. Food noise was gone literally within 24 hours, cr... See more

Company replied

Rated 5 out of 5 stars

Great product that actually works! Only small nausea the first week but no other major side effects! An influencer gave me their promo code and I was hesitant at first but really glad I decided to tak... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish! Communication through chat was quick and responsive, and all of my questions were answered thoroughly and professionally. I really appreciated how easy and smoo... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with JB. I had ordered a product but never received a shipping confirmation even though the money was deducted from my account. JB stayed in contact with me over the cour... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Paul is awesome!…

Paul was able to answer my questions and alleviate my concern with ease and quick action.

May 24, 2026
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Reply from Ivy Rx

Thank you so much for your wonderful feedback! We’re thrilled to hear that Paul was able to answer your questions, ease your concerns, and take quick action to help you. Providing clear and dependable support through Responsiveness, Understanding, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Great customer service

Great customer service always willing to help

May 24, 2026
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Reply from Ivy Rx

Thank you so much for your kind feedback! We’re so glad to hear that you’ve had a great experience with our customer service team and that the team has been willing to help whenever needed. Providing dependable support through Responsiveness, Understanding, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Rhinard made everything so easy

Rhinard made everything so easy. 10/10

May 24, 2026
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Reply from Ivy Rx

Thank you so much for your wonderful feedback! We’re thrilled to hear that Rhinard made everything so easy for you and provided such a smooth experience. Delivering simple, supportive care through Responsiveness, Understanding, and Trustworthiness is always our goal. We truly appreciate the 10/10 rating and your support. We’re always here if you need anything.

Rated 5 out of 5 stars

Rhinard helped me today with everything…

Rhinard helped me today with everything I needed!! Thank you IVRX! Love this company. I have lost 30lbs since march!

May 24, 2026
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Reply from Ivy Rx

Thank you so much for sharing your experience! We’re thrilled to hear that Rhinard was able to help you with everything you needed and provide such great support. Congratulations on your incredible progress losing 30lbs since March is an amazing achievement! We’re so happy to be part of your journey. Providing dependable care through Understanding, Responsiveness, Safety, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars
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Reply from Ivy Rx

Thank you so much for your kind feedback! We’re thrilled to hear that Jan provided you with great customer service and made such a positive impression. Delivering caring and dependable support through Responsiveness, Understanding, and Trustworthiness is always important to us. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

The response I received from Paul was…

The response I received from Paul was quick and made complete sense. Very happy with your company.

May 24, 2026
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Reply from Ivy Rx

Thank you so much for your kind feedback! We’re thrilled to hear that Paul was able to provide a quick response that was clear and helpful. Delivering reliable support through Responsiveness, Transparency, and Trustworthiness is always important to us, and we’re so happy to know you’re very pleased with Ivy Rx. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Ard was very helpful in helping me to…

Ard was very helpful in helping me to get the discount on my next delivery, hopefully that discount will apply on my order.

Thank You

May 24, 2026
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Reply from Ivy Rx

Thank you so much for your feedback! We’re glad to hear that Ard was very helpful in assisting you with the discount for your next delivery. Providing supportive and attentive service through Responsiveness, Understanding, and Trustworthiness is always important to us. We truly appreciate your patience and support, and we’re always here if you need anything.

Rated 5 out of 5 stars

Jan provided great service and…

Jan provided great service and explained a response to my question in layman terms.

May 24, 2026
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Reply from Ivy Rx

Thank you so much for your kind feedback! We’re so glad to hear that Jan provided great service and was able to explain everything in a clear and easy-to-understand way. Making sure patients feel informed and supported through Understanding, Transparency, and Responsiveness is always important to us. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Jan went beyond customer service to…

Jan went beyond customer service to help clear all of my concerns and answer all of my questions. She resolved all issues and her customer service was amazing!

May 24, 2026
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Reply from Ivy Rx

Thank you so much for sharing your experience! We’re thrilled to hear that Jan went above and beyond to address all of your concerns and answer your questions so thoroughly. It’s wonderful to know he was able to resolve everything while providing such amazing customer service. Delivering support with Understanding, Responsiveness, and Trustworthiness is always our goal, and we’ll be sure to share your kind words with Jan and the team. We’re always here if you need anything.

Rated 5 out of 5 stars
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Reply from Ivy Rx

Thank you so much for your kind words! We’re thrilled to hear that Ronnie provided such a wonderful experience for you. Delivering caring and dependable support through Understanding, Responsiveness, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Lei replied to my email very quickly and promptly helped me with my issue. An issue caused by my lack of attention to detail but corrected by Lei with absolutely no hesitation. Thank you, Lei!

May 23, 2026
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Reply from Ivy Rx

Thank you so much for your wonderful feedback! We’re so happy to hear that Lei was able to respond quickly and help resolve your issue without hesitation. Providing prompt and supportive care through Responsiveness, Understanding, and Trustworthiness is always important to us, and we’re glad Lei could turn the situation around smoothly for you. We truly appreciate your kind words and we’re always here if you need anything.

Rated 5 out of 5 stars

Love it!

They always deliver

May 12, 2026
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Reply from Ivy Rx

Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve had such a reliable experience with Ivy Rx. Consistently delivering dependable service through Trustworthiness, Responsiveness, and Safety is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Thank you so much for taking care of…

Thank you so much for taking care of all my complaints

May 16, 2026
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Reply from Ivy Rx

Thank you so much for your kind feedback! We’re glad our team was able to address your concerns and take care of your complaints promptly. Providing support with Understanding, Responsiveness, and Trustworthiness is always important to us, and we truly appreciate the opportunity to help. We’re always here if you need anything.

Rated 5 out of 5 stars

5/5 all the way

I can’t say for enough about the ease of ordering, the packaging, the shipping time, and the actual product I received. I switched from another company because they never lived up to their claims. Let me be clear. IvyRx is everything they claim to be and their customer service is wonderful! If you’re on the fence… get off it and order!

May 15, 2026
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Reply from Ivy Rx

Thank you so much for this incredible feedback! We’re thrilled to hear that the ordering process, packaging, shipping speed, and product quality all exceeded your expectations. It means so much to know that after a disappointing experience elsewhere, Ivy Rx delivered on what we promise and provided the level of care and service you were looking for. Your kind words truly reflect the importance we place on Transparency, Responsiveness, Trustworthiness, and Safety in every patient experience. We sincerely appreciate your recommendation and support. We’re always here if you need anything.

Rated 5 out of 5 stars

Treatment plan

Jerilyn has been very helpful with getting my treatment going on delivery

May 22, 2026
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Reply from Ivy Rx

Thank you so much for your kind feedback! We’re so glad to hear that Jerlyn has been helpful in getting your treatment started and assisting with your delivery. Providing support through Responsiveness, Understanding, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Sal was great

Sal was great. Answered all my questions throughly and very prompt response. He needs a raise.

May 23, 2026
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Reply from Ivy Rx

Thank you so much for your wonderful feedback! We’re thrilled to hear that Sal was able to answer all your questions thoroughly and provide such prompt support. Your kind words truly mean a lot, and we’ll be sure to share them with Sal and the team. Providing excellent care through Responsiveness, Understanding, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Lei has been great with answering my…

Lei has been great with answering my questions . Excellent customer service

May 22, 2026
Ivy Rx logo

Reply from Ivy Rx

Thank you so much for your kind feedback! We’re so happy to hear that Lei has been great at answering your questions and providing excellent customer service. Delivering caring and dependable support through Responsiveness, Understanding, and Trustworthiness is always important to us. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Great customer service questions were…

Great customer service questions were always answered immediately! Thorough medical history taken. Great results very happy with my experience so far.

May 23, 2026
Ivy Rx logo

Reply from Ivy Rx

Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to answer your questions quickly and provide thorough care throughout the process. It’s wonderful to know you’ve been happy with your results and overall experience so far. Providing attentive support through Responsiveness, Understanding, Safety, and Trustworthiness is always our goal. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Michael was very quick to respond to my…

Michael was very quick to respond to my emails and was able to answer my questions

May 20, 2026
Ivy Rx logo

Reply from Ivy Rx

Thank you so much for your kind feedback! We’re so glad to hear that Michael was able to respond quickly and answer your questions clearly. Providing timely and reliable support through Responsiveness, Understanding, and Trustworthiness is always important to us. We truly appreciate your support and we’re always here if you need anything.

Rated 5 out of 5 stars

Overall GREAT!

Great customer service anytime I had any questions, packaging was great and put together well. Very helpful instructions for my prescription!

May 22, 2026
Ivy Rx logo

Reply from Ivy Rx

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a great overall experience with Ivy Rx. It’s wonderful to know our team was able to provide helpful support whenever you had questions and that the packaging and prescription instructions met your expectations. Providing clear guidance and dependable care through Responsiveness, Safety, and Trustworthiness is always important to us. We truly appreciate your support and we’re always here if you need anything.

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