It was easy knowing that it would be sent out on time & show up at door. I didnt have to go to doctors or wait for prescriptions. I had great success. Food noise was gone literally within 24 hours, cr... See more
Company replied
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Review summary
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Great product that actually works! Only small nausea the first week but no other major side effects! An influencer gave me their promo code and I was hesitant at first but really glad I decided to tak... See more
Company replied
Excellent service from start to finish! Communication through chat was quick and responsive, and all of my questions were answered thoroughly and professionally. I really appreciated how easy and smoo... See more
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I had the pleasure of working with JB. I had ordered a product but never received a shipping confirmation even though the money was deducted from my account. JB stayed in contact with me over the cour... See more
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Company details
Written by the company
At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.
Contact info
111 NE 1st Street 8th Floor #8564, 33132, Miami, United States
- 866-464-8989
- support@ivyrx.com
- ivyrx.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Worst company!
Worst company!! Not only did I NOT lose ANY weight. I actually GAINED 15 lbs??? I don’t think whatever medication is in the vials provided is legit. It doesn’t look like what comes from other companies which concerned me from the start but I tried it. So now I’m not only fatter, I’m out $800 and wasted 3 months that I could have been losing weight. I never had any loss of appetite and in fact my appetite increased??? I’m devastated and extremely upset and this company needs to be stopped and possibly sued. I’m looking into malpractice and filing with the Better Business Bureau. I at least am entitled to a refund from this fraudulent company for the money paid to them. Not even compensated yet for my wasted time
May 23, 2026
Unprompted review
Reply from Ivy Rx
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must feel, especially after the time, effort, and financial commitment you made throughout the program.
At IVY RX, patient safety and treatment quality are extremely important to us, and we take concerns like yours very seriously. Weight loss responses can vary significantly from person to person depending on several factors, including dosage, metabolism, medical history, lifestyle, and how the body responds to treatment over time. We certainly understand your concern regarding the lack of appetite suppression and the weight gain you experienced during the program.
We would genuinely appreciate the opportunity to review your case further with our clinical support team to determine whether there may have been a need for a dose adjustment or additional medical guidance during treatment. Please reach out to us directly at support@ivyrx.com with your account details so we can personally look into this matter and assist you further.
Again, we sincerely apologize for your experience and appreciate you bringing your concerns to our attention.
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re so happy to hear that Jeryln was helpful and understanding while assisting with your dosage concerns. Providing personalized support with Understanding, Safety, and Responsiveness is incredibly important to us, and we’re glad you felt cared for throughout the process. We truly appreciate your trust in Ivy Rx and we’re always here if you need anything.
Ericha was very helpful with me sorting…
Ericha was very helpful with me sorting out an issue. Ivy rx is pretty cool and reliable. I will continue to shop with them for the quick reliable service. Extra plus because of how Ericha helped me!
May 22, 2026
Reply from Ivy Rx
Thank you so much for sharing your experience! We’re thrilled to hear that Lea was able to help sort everything out for you and make the process smooth and stress free. It means a lot to know you find Ivy Rx reliable and enjoy our quick service. Your feedback truly reflects the importance we place on Responsiveness, Understanding, and Trustworthiness in every interaction. We’ll be sure to share your kind words with Lea and the team. We’re always here if you need anything.
Awesome customer service..solution…
Awesome customer service..solution driven and always checking in! IMPRESSED!!!
May 21, 2026
Reply from Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear you felt supported by our solution-driven team and appreciated the follow-ups. Providing Responsiveness, Understanding, and Trustworthiness is always important to us, and we’re so glad we could leave such a positive impression. We’re always here if you need anything.
Reply from Ivy Rx
Thank you for your feedback! We’re so glad to hear you had a positive experience with our communication. Providing responsive, transparent, and supportive care is something our team truly values, and we’re happy your experience reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Quick
Quick, amazing, effortless . It almost felt like I had no issue at all. It was solved within the hour. Thanks so much for the team.
May 22, 2026
Reply from Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear your experience felt quick, amazing, and effortless, and that your issue was resolved within the hour. Providing responsive, understanding, and efficient support is something our team truly values, and we’re so happy we could make the process feel smooth and stress free for you. We truly appreciate your kind words for the team and your trust in Ivy Rx. We’re always here if you need anything.
Roseanne gave excellent customer…
Roseanne gave excellent customer service. i've been trying to cancel my account and get a refund for weeks to no avail. she did it in minutes and cheerfully so.
May 22, 2026
Reply from Ivy Rx
Thank you so much for your thoughtful feedback! We’re thrilled to hear Roseanne provided excellent customer service and was able to resolve your cancellation and refund request quickly after you had been trying for weeks. Providing responsive, understanding, and efficient support is something our team truly values, and we’re so glad Roseanne handled everything cheerfully and made the process easier for you. We truly appreciate your feedback and are always here if you need anything.
Reply from Ivy Rx
Thank you for your feedback! We’re so glad to hear your issue was resolved in a timely manner and that you had a good customer service experience. Providing responsive, reliable, and efficient support is something our team truly values, and we’re happy your experience reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Jan was able to help me quickly and…
Jan was able to help me quickly and without headache. I found that she understood the situation on first explanation and resolved it just as quickly. I'd love to work with her again.
May 22, 2026
Reply from Ivy Rx
Thank you so much for your thoughtful feedback! We’re thrilled to hear Jan was able to help you quickly and without any headache. Providing understanding, responsive, and efficient support is something our team truly values, and we’re so glad Jan understood your situation right away and resolved it just as quickly. We truly appreciate your kind words and trust in Ivy Rx, and we’ll be sure to share your recognition with Jan. We’re always here if you need anything.
Reply from Ivy Rx
Thank you for your feedback! We’re so glad to hear your delivery was quick and that the process was easy to get started with. Providing responsive, trustworthy, and convenient care is something our team truly values, and we’re happy your experience reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Jan explained and followed up with my…
Jan explained and followed up with my request effectively
May 22, 2026
Reply from Ivy Rx
Thank you for your wonderful feedback! We’re so glad to hear Jan explained everything clearly and followed up on your request effectively. Providing responsive, understanding, and reliable support is something our team truly values, and we’re happy Jan made your experience such a positive one. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Delaying a shipment
I had too much tirazeptide. Needed a shipment delay. It was handled promotly
May 22, 2026
Reply from Ivy Rx
Thank you for your feedback! We’re so glad to hear your shipment delay request was handled promptly and smoothly. Providing understanding, responsive, and flexible support is something our team truly values, and we’re happy we could assist you with adjusting your shipment timing. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Using Ivy RX has been a good…
Using Ivy RX has been a good experience, my medication has arrived on time and secured. If I have a question they don’t take long to answer I am loving the service. Thank you
May 14, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear your medication has been arriving on time and securely, and that our team has been quick to answer your questions whenever you need assistance. Providing responsive, trustworthy, and reliable care is something we truly value, and we’re so happy you’re loving the service. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Account dashboard dose adjustment issue
My prescription called for an increase in dosage for the next 4 weeks. I wanted to keep my current dosage for another month. I reached out to Jan in customer support and to the doctor. I was told I could adjust the dosage myself on my account's dashboard. I tried doing so several times to no avail. My account would not update and kept stating the next shipment would be 10 mg instead of 7.5 mg. The website is not very user friendly. So, I reached out to Jan again and kept being told to adjust the dosage on the dashboard although I told her I had already tried and was getting frustrated. Jan then took it upon herself to escalate the issue to their internal department and delay shipment of the next dose to make sure the dosage adjustment is made. I also received an email with a discount promo code that I had to bring to Jan's attention to get the discount. It is not applied automatically. So be sure to keep track of those promo code emails! Jan did the best she could and hopefully the adjustment will be made and I'll receive the requested dose. Just know that if you need help, pose your questions in advance because it may take a day or two before you receive a reply. The good news is concerns posed to the Doctor are addressed quickly!
May 22, 2026
Reply from Ivy Rx
Thank you for sharing your experience. We’re sorry for the frustration you experienced while trying to adjust your dosage through the dashboard, and we understand how important it is to feel confident that your next shipment reflects the correct dose. We’re glad our team was able to escalate this internally and delay the shipment to help make sure the requested adjustment is reviewed before it moves forward. At Ivy Rx, we value Transparency, Responsiveness, Understanding, and Safety, and your feedback helps us improve both the dashboard experience and how promo codes are communicated. Someone from our team will reach out directly to help confirm your dosage request and make sure any remaining concerns are addressed.
Reply from Ivy Rx
Thank you for your wonderful feedback! We’re so glad to hear you’ve experienced fast replies and such a helpful staff. Providing responsive, understanding, and reliable support is something our team truly values, and we’re happy your experience reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear our team has consistently been amazing and helpful throughout your experience. Providing understanding, responsive, and supportive care is something we truly value, and we’re so happy we’ve been able to make such a positive impact. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
The prompt response and the information…
The prompt response and the information that was provided to help me with my question. Ard was very nice and helpful.
May 22, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear the prompt response and information provided were helpful with your question. Providing responsive, understanding, and supportive care is something our team truly values, and we’re so glad Ard was nice and helpful throughout your experience. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear you had a fantastic customer service experience with our team. Providing responsive, understanding, and supportive care is something we truly value, and we’re so happy we could make a positive impression. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Rhinard was a great help in explaining…
Rhinard was a great help in explaining my meds. He was patient with my questions, A great person to have on your team 😌
May 21, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear Rhinard was such a great help in explaining your medication and was patient with all of your questions. Providing understanding, responsive, and supportive care is something our team truly values, and we’re so glad Rhinard made such a positive impression on your experience. We truly appreciate your trust in Ivy Rx and your thoughtful recognition of Rhinard as an important part of our team. We’re always here if you need anything.
Ard was incredibly helpful with all of…
Ard was incredibly helpful with all of my inquiries. I really appreciated the time, support, and thoughtful responses!
May 21, 2026
Reply from Ivy Rx
Thank you so much for your thoughtful feedback! We’re thrilled to hear Ard was incredibly helpful with all of your inquiries and provided the time, support, and thoughtful responses you needed. Delivering understanding, responsive, and genuinely supportive care is something our team truly values, and we’re so glad Ard made such a positive impression on your experience. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
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