UNDRESSReviews 

238
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very helpful and nice personel. All customers are treaded with same client oriented way. All dresses are made with attention to details and models will be in fashion for many years more, thats not a... See more

Company replied

Rated 4 out of 5 stars

The dress is wow, really beautiful. I was borderline with my measurements and bought the recommended size. As a UK customer, I have paid £126 in addition to the price of the dress. If it was possible... See more

Company replied

Rated 5 out of 5 stars

Expectations were pretty high based on the perfect photo's on Instagram. And expectations were fully met! Exactly the high quality fabric and finishing you'd expect and want to wear. Their cus... See more

Company replied

Rated 5 out of 5 stars

I got the Alba dress and it is just gorgeous! The fabric has a luxurious feel to it. The shipment was really fast. The fit is true to size. It was difficult to choose just one dress. For a special occ... See more

Company replied

Company details

  1. Fashion Designer
  2. Women's Clothing Store

Written by the company

UNDRESS is meant to be your dress. Light, soft and elegant. Dress in not only the proof of feminity but also an entire object filling with great aesthetic pleasure once you wear it. Hard-to-explain magic of a dress lies in our unique designs based on clear forms, monochromatic palette and idea of timeless simplicity.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

238 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(238)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

A great independent brand!

You never know what you're going to get when you order a dress online, but Undress does not disappoint! I ordered the Kamea dress in two sizes. It arrived quickly, the dress is truly beautiful and unique and the fabric is of really nice quality, although delicate so be careful not to snag it. The dress was a bit narrow at the hips for me as I am pear shaped, but there was enough fabric inside (about 1 cm on each side) to have it altered slightly and it now fits like a glove! The return process for the extra size was also very smooth and easy. Overall a great experience that I'm happy to share!

April 6, 2023
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Reply from UNDRESS

Dear Mika,

Thank you for your heartwarming review! We are delighted that your experience with UNDRESS and our Kamea dress exceeded your expectations.
Thank you for choosing our brand, and we look forward to seeing you with a UNDRESS dress!

Best regards,
UNDRESS Team

Rated 5 out of 5 stars

Warmest recommendations

Warmest recommendations! 🩷Extraordinary and stylish design, perfect tailoring and attention to the smallest details - this is what's makes Undress a choice of good taste, sustainable fashion and happy clients!
Keep going, I'm more than exited to see your new creations coming, best of luck! 🩷

April 4, 2023
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Reply from UNDRESS

Dear Erika,

Thank you for your amazing review! We're thrilled that you had a delightful experience with UNDRESS. Our desire is to ensure that everyone can find their perfect dress and we're delighted to hear that you found yours! We appreciate your trust and look forward to enchanting you with new designs in the future!

Best regards,
UNDRESS Team

Rated 1 out of 5 stars

Bad experience

The dress was pretty, but the measurements indicated on the website for the dress were WAY WAY off and the dress was huge on me. So of course I needed to return it. However, Undress doesn't pay for return postage (even though they should since their measurements were clearly not even close). I went to send it back and the cheapest I could mail it back (found out the store is in the Ukraine), would be $140! Almost more than what I even paid for the dress! That's ridiculous. So now I'm stuck with a dress I'll never be able to wear and a company that can't or won't do anything about it because they are in a far away country and never indicated that would be the case for those of us who live in other places. I feel a bit taken advantage of honestly. They should warn on their site how expensive it will be to return anything. I regret ever buying anything from this site. Negative in all areas of the process.

March 2, 2023
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Reply from UNDRESS

Dear Beth,

We are sorry to hear that the dress you received did not fit as expected. We understand how frustrating it can be to receive a product that does not meet your expectations.

We would like to clarify that our shipping and return terms clearly state that return expenses are the responsibility of the customer. When placing an order on our website, customers must agree to our terms by clicking on the checkbox. We also want to point out that our brand is based in Lithuania, which is a European Union country, and not Ukraine as you mentioned in your review.

Regarding the return cost, we understand your concerns. However, we would like to clarify that the return cost is not as expensive as you mentioned. Customers can use USPS traceable service to ship the dress back for approximately 30 USD. We recommend using this service to ensure that the package arrives safely and can be tracked.

We value your feedback and hope that you will consider shopping with us again in the future. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.

Best regards,

Ana
UNDRESS

Rated 5 out of 5 stars

Love my dress!

I fell in love with the dress the second I opened the shippingbox. The fabric, the quality, the cut, everything is absolutely beautiful! And even better than on the photos! The whole process was smooth, from the communication about the right size to receiving the shipment. I can't wait to wear it to my wedding in the summer, thank you Undress Team!

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful dress

Absolutely beautiful dress, even better than the photos! The quality is fantastic, you can tell it's very well made. The delivery was also really smooth and I was kept up to date throughout the entire process. Thank you!

December 30, 2022
Rated 5 out of 5 stars

Amazing service. Very kind Team!

Unfortunately the dresses didn't fit but the communication and service from UNDRESS according to my issue were very efficient, kind and helpful. Looking forward to order again.

January 26, 2023
Rated 1 out of 5 stars

still waiting for dress.. been 26 days since shipped

Not sure if they’ll delete this review but I have not received my dress yet. Ive never heard of this brand but took a risk and I ordered the berta dress on 11/10 and it’s been stuck in transit without any update on the delivery process since 12/12. I have to wait 30 days to request an investigation but so far the company has not offered any type of solution and they cannot provide an update on the package’s location. I’m worried it’s lost and this dress is supposed to be for my wedding reception but I’m way too nervous to wait on this dress and will return it as soon as it arrives (if it even does).. I did standard shipping so I don’t know what it would have been like with express.

I will never try ordering from this site again. Nervous I somehow will lose my money without ever seeing the dress. I’d suggest others be very careful about ordering from here and make sure you are at least 3-5 months out from whatever event you’re buying this for just in case. Really disappointed with this experience.

January 3, 2023
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Reply from UNDRESS

Dear Cindy, we are really sorry about your experience. Sadly, there is nothing we can really do about it. The parcel was shipped during busy Christmas period. Due high numbers of parcels travel around the world, there is a bigger chance of
the disappearance of the shipment. Normally it doesn't happen often. Last year we have only 2 lost parcels of hundreds. According Desutshce Post policy, we can only start a claim in tracking information is missing for more than 30 days. That's why our hands are tied. Dress you ordered is pre-order item, so we don't keep it in stock. Usually in situations like this one we resend order, but this time we just can't, because tailoring of the dress might take another two or three weeks. As it is mentioned in our Shipping policy, delivery times for standard shipping are targets only – some items may take longer to be delivered. Delivery times for standard shipping depend on your local postal service and may significantly vary. Express shipping usually takes up to 2-3 working days worldwide. Once again, we are really sorry about your experience. Please, understand we are not the shipping company, we create dresses and we always truly believe our creations will be delivered on time. Unfortunately, this time parcel is delayed or even lost. That can happen to anyone and we really apologise it happened to you!

Rated 5 out of 5 stars

Gorgeous occasion dress

I got the Alba dress and it is just gorgeous! The fabric has a luxurious feel to it. The shipment was really fast. The fit is true to size. It was difficult to choose just one dress. For a special occasion a monochromatic palette and timeless simplicity in clothing is what I’m mostly seeking for. Perfectly tailored dresses made of premium fabrics. This would definately be my-go-to-website if I need a special occasion dress. Thank you, Undress!!

December 2, 2022
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Reply from UNDRESS

Dear Mariela, thank you for trusting UNDRESS! Hope the dress will help you to create wonderful memories in your life!

Rated 5 out of 5 stars

Be ready for compliments!

I don't usually do reviews but this dress is absolutely amazing. The quality and cut is perfect and fits like a glove. So many compliments. I would pay for express delivery next time.

December 1, 2022

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