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See what reviewers are saying
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... See more
Company replied
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... See more
Company replied
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... See more
Company details
Written by the company
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
Contact info
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, Hong Kong
- +852 3008 2037
- service@iwofly.com
- iwofly.com
3.4
Average
165 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Action taken by company for refunding
Action taken by company for refunding customer money due to cancelation flight was an immediate action
June 15, 2022
Reply from iWofly
Dear Mr Rashid,
Thank you for the support! Hope to see you in the future!
Best Regards,
iWofly
WF220219397RB Disappointed customer
WF220219397RB
Above was my booking number for reference. Ticket has been cancelled 11days before the flight schedule. Apparently, the flight was still scheduled to depart for destination on that day. The paid sum can’t be refunded but only can be exchanged for points. I have waited for a month, however there is still no refund of the paid sum for the points. Appalling experience, absolutely no sense of responsibility and makes me wonder if this company is a complete scam.
June 4, 2022
Unprompted review
A few days before my flight a get a…
A few days before my flight a get a vague message telling me my flight has been rescheduled but it sends a picture showing it has been cancelled.. Which one is it? rescheduled or cancelled. The word rescheduled means it has been changed to a new time, not cancelled. A message was sent earlier showing my flight has been rescheduled. When i looked at the time and matched it to my booking, it was okay, but their rescheduling heading actually means, "rescheduled to cancel." I have a week before my flight and I don't know what to do now. This should be illegal. Now flights are crazy expensive and I can't speak to anyone from this website called iWofly. Ultimately I lost a lot of money. Don't fly with these agents who give vaguely interpretated message that don't even coincide with their own bookings website. I'd appreciate it if you you don't use the title, "rescheduled" when you really mean cancelled. It was really vague. I showed others and they thought the same thing. They said to look up the booking and it still showed the flight was good when in fact it was canceled.
May 23, 2022
Unprompted review
Reply from iWofly
Dear Paul,
Please accept our sincere apology for the confusion caused.
The [Manage My Booking] page on iWofly cannot be linked directly with the schedule change system, therefore only the original schedule was displayed there. We are in the process of upgrading the system and schedule changes shall soon be reflected on the website as well.
At the moment, we notify passengers of schedule changes by email. Flight cancellation also falls within the category of schedule changes. We have also taken your suggestion to separate the headings of flight change notices and flight cancellation notices in these notification emails.
The schedule change email was sent to your registered email address 2 months before the flight departure with email content indicating that the first two segments of your order have been cancelled by the airline (it's not a vague image either but rather an itinerary table).
We did refund you in the full amount of EUR 679.31, so would appreciate you not twist the fact and exaggerate.
Thanks again!
iWofly
My friend booked a flight from China to…
My friend booked a flight from China to Tanzania and she paid them later wa told that the flight got canceled she asked for a refund they don’t want to refund her and won’t even reply to her messages when she called the flight company they told her there’s no booking for her. they are SCAMMERS do not book your flight with them 😖😖😖😖
May 8, 2022
Unprompted review
Reply from iWofly
Dear iWoflyer,
We are prioritising your friend's case and have submitted the refund request to the airline accordingly.
It will be quite impossible to reply to every email from the hundreds of emails sent by her. There are queries from other customers waiting for our service team to resolve as well.
We would appreciate it if your friend can trust us with the handling of the refund process. For other difficulties she is encountering, please kindly consult the embassy.
Kind Regards,
iWofly
TURNS OUT LEGIT
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus I don't think it deserve so much hatred.
(but your website does look a little too simple and unprofessional, to be honest. Improve it.)
May 1, 2022
Unprompted review
Reply from iWofly
Dear iWoflyer,
Your comment has made our day! Thank you so much for the kind review.
Tickets are usually automatically issued within 30 minutes from our site. The time limit for ticket issuance is 72 hours but may take longer for some special deals.
Thank you for the suggestion on our website, we are on the way to adjusting the look & feel, please stay tuned!
Warm Regards,
iWofly
Terrible Service
Terrible Service. Avoid at all cost.
Booking number in the confirmation email provided by them does not work.
Requested for a refund after airline changed flight schedule, Iwofly did not provide the refund even when evidence was provided that airline policy allowed it.
April 28, 2022
Unprompted review
Reply from iWofly
Dear iWoflyer,
The iWofly booking number only works in our own system, if you are contacting the airline please kindly use the PNR & ticket number provided in the confirmation email.
We also hope to align with the airline's refund policy, but as your ticket is issued by the issuing agent, different regulations might apply. If you can provide evidence that the airline is allowing a refund, we will also try our best to claim the refund from the issuing agent.
We also hope to align with the airline's refund policy, but as your ticket is issued by the issuing agent, different regulations might apply. If you can provide evidence that the airline is allowing a refund, we will also try our best to claim the refund from the issuing agent.
Kind Regards,
iWofly
Tickets are sold without luggage
Tickets are sold without luggage. This is not clear to customers.
No refund.
No cancellation.
I had to buy my ticket twice to the UK.
I will never use this service again.
With reference to your reply: Updated May 16, 2022.
You only refund us taxes. Which is 1/5th the price you of the entire ticket. Why not be transparent about that? Your company is not customer centric. It is designed to ensure that you benefit and the customer losses from the lack of transparency and shady information.
Do not tell me to be objective when I have lost over 5k from your shady transparency. No airlines should work with you. Buying direct from the airlines is far more beneficial. At least they take care of their customers.
April 27, 2022
Reply from iWofly
Dear Lynn,
We are sorry for what you have experienced. As per checking the [no-checked baggage] reminder was indicated when you were placing your order. Our travel consultant advised the price for purchasing checked baggage allowance to you but you chose to submit a refund request. As your order is only eligible for the airline's voluntary refund, a full refund is not possible. You may also check this at the airline's end. Our system shows a voluntary refund was initiated to you on April 11th, it's not very objective when you mentioned [No Refund].
Best Regards,
iWofly
right ticket at right price
Can't buy the ticket home, the team helped me find the right ticket at the right price, really thankful for their help.
April 24, 2022
Reply from iWofly
Dear Amanda,
A pleasure to help you find the right ticket to go home! We do have exclusive content for some unusual routes. Looking forward to seeing you again.
Best Regards,
iWofly
Reply from iWofly
Dear Rayn,
You are more than welcome, helping travellers is what we are here for. Hope to see you in the future.
Best Regards,
iWofly
Very good ticket site！
The user experience is very good, and the response to inquiries and changes is very fast, helping me with many questions about the epidemic.
April 14, 2022
Reply from iWofly
Thanks Justin! Always ready to fly "Into The Wowing World"!
don't use this service they still…
don't use this service they still haven't issued me my refund for over 2 months now.
April 7, 2022
Unprompted review
Reply from iWofly
Dear iWoflyer,
We are also as eager as you to see the ticket be refunded soon. Please kindly note it was the airline who authorizes the refund, not us, we cannot control the time, but we are trying our best to urge the airline.
Given my experience, the refund period normally lasts 1-3 months now. However, it still varies case by case. We will keep following up on the status of your ticket.
Kind Regards,
iWofly
WF220330KYFKC
WF220330KYFKC
My name Adam and above is my booking Details.
My Card has been charged USD 901 and out of sudden I had an email saying the Booking was CANCELLED. Please tell me what happen and why the status is cancelled after my Card has been charged in Full. I have to call my Bank to even Blocked my Card which I was thinking Its the Scam. I have been writing to your Email but seems No One has reply. This iwofly cant be contacted and no phone DUE TO PANDEMIC, whats the nonsense No one can chat or calls due to Pandemic. Don't use this reason and cant be accepted. Using the reason Pandemic IF we have to meet each others and not after you able to take the money from my card.
Thank you
March 29, 2022
Unprompted review
Reply from iWofly
Dear Mr SOUFFIE,
We have replied to you by email, your order was canceled because the payment gateway has declined this transaction and the risk control system tested that your information was at risk, so your payment was rejected.
You have successfully contacted us via email, not like you said in your comment that you can't get in touch with us at all. It was only due to the time difference that our reply was delayed a bit.
Please keep an objective evaluation of us, thank you for your comments.
I want to make a change for my flight…
I want to make a change for my flight but i cannot because they not give me the booking ref#. I mail 5 time to them and they not response back...so how if i call to the air nz to make a change they ask for booking# but i dont have.
March 25, 2022
Unprompted review
Reply from iWofly
Dear Aukafolau，
We are sorry for the inconvenience caused to you. When you sent the email, the customer service was not yet at work, which resulted in a late reply to your message.
The PNR & ticket number are included in the confirmation email as well as the [Manage My Booking] page of iWofly. You may use either of them to locate your order with the airline.
Warm Regards,
iWofly
It was good and easy to use
It was good and easy to use, except that it was difficult to get in touch with the team over the phone.
February 9, 2022
Unprompted review
Reply from iWofly
Dear Krushi，
We are very happy to serve you. Since our telephone customer service is not open at present, we can only be contacted by email.
Sorry for the inconvenience caused.
Warm Regards,
iWofly
I needed to change my departure date
I needed to change my departure date. It was a fair price offered by the airlines. Response time was good to excellent. There was Technology glitch but they got if fixed for me. Overall They'd get an A grade from me.
January 15, 2022
Unprompted review
Reply from iWofly
Thank you, Justin, wishing you a pleasant journey!
Stole 200usd from my credit account!
Stole 200usd from my credit account!
They gave me credit for a cancelled flight (which I did not agree to, and I was entitled to cash refund according to the airline). I wanted cash but they would not reply because they made a mistake and would not take responsibility for it. So I ended up taking the credit instead.
I check my credit account today and found that on the 11th of November, they made 7 transactions and took ALL of the money from my credit account!
DO NOT USE IWOFLY.
January 10, 2022
Unprompted review
Reply from iWofly
Dear Vicki,
We are more than sorry that you had an unpleasant refund experience with us. Please send your iWofly order number to our customer service team service@iwofly.com and we will try our best to resolve your issue.
For the 7 transactions you claim that we stole your money, as per checking in our system, there is no such record showing 7 orders were placed under the same email address on the 11th of November. It is most likely to be a payment failure where the payment gateway only obtained authorization from issuing bank. Capture never happened which means funds was never moved out of issuing bank. If issuing bank has set the funds aside for further capture, it is up to issuing bank to release the funds after getting the cancellation. If you have not received your money back, please kindly contact the issuing bank.
Kind Regards,
iWofly
Never ever go with iWoFly to book any ticket
It had been more than 2 years, I am still waiting to get my money refunded for the tickets those were cancelled by the Airline. Air India confirmed that the money has been fully refunded to the Agent (iWoFly), but iWoFly is not remitting that back to me.
Never ever go with iWoFly to book any ticket
January 6, 2022
Unprompted review
iwofly.com they are the worst…
iwofly.com they are the worst company very bad bad service. do not book any product from them warning!!
December 27, 2021
Unprompted review
Reply from iWofly
Dear iWoflyer,
We are sorry to have disappointed you.
As per checking the email records, our customer service team has offered you ways to resolve your issue but you always replied in irrelevant content relating to your previous enquires.
I would say it is not decent to ignore their effort in serving you by simply placing a bad review on us instead of trying to communicate positively.
Kind Regards,
iWofly
iwofly is a SCAM. i am tired and disappointed
iwofly is defnitely a scam and they do not honor their offers to customers.
1. i first requested to change my booking (for 2 going flight tickets) but they got my request wrong for a refund
2. they then told me that i could change my booking but there will be a fee of USD75 (MYR315).
3. i made the payment of USD75 but they told me that the payment is only for 1 ticket
4. i told them to then cancel my payment and refund me back because they were not honest with me that it wasn't for 2 tickets
5. after MANY MANY emails (in DIFFERENT threads) they told me they could cancel my payment and refund me
6. in another email, they told me they can't refund me
7. it's been 2 weeks and i am still waiting for my refund
i'm not sure what kind of business they are running but they should be very ashamed.
December 16, 2021
Unprompted review
Reply from iWofly
Dear Mr ZAHIR,
Please accept our sincere apology. It is our undeniable fault for misunderstanding your enquiry and not expressing the exchange fee accurately.
We have restructured our service team and we are confident to serve you to satisfaction next time. Please allow us to offer you a 100 USD cashback on your next booking on iwofly.com simply by emailing our service team your new booking number with the old booking numbers.
Awaiting your return.
Kind Regards,
iWofly
iWofly is a scam.
iWofly is a scam.. Do not try to book any schedule in this site because it will automatically deduct the air tickets price in your debit or credit card but the flight will be cancelled and non-refundable. We are lucky because the bank inform us if we initiated the transaction and we have informed them that we were scammed.
November 25, 2021
Unprompted review
Reply from iWofly
Dear Leira,
Thank you for the review, but you speak too highly of us, we are not that advanced to automatically deduct funds from your account without your consent & clicking the pay button. The refund regulation is subject to the airline & issuing agent, if there is no schedule change to your order, it is most likely not able to be refunded.
Best Regards,
iWofly
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