Hi, I tried to contact the customer service via email, since I need to amend the passenger's information, but I received no reply. I also tried calling the international numbers provided, but in vain.... See more
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I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... See more
Company replied
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... See more
Company replied
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... See more
Company details
Written by the company
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
Contact info
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, Hong Kong
- +852 3008 2037
- service@iwofly.com
- iwofly.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Cheapest Rates, Good Booking Experience !
Booked two different flights earlier today, Delhi to Jammu and Bhopal to Delhi. Liked the portals booking interface which is not at all cluttered and is very simple & fast. In the first instance received email for both the bookings separately with status as 'Ticketing'. But within 15 minutes received another two emails with status 'Confirmed' and PNR & Ticket numbers. I verified it with respective airlines websites and ticket provided are legitimate. Though I could not find the bookings with provided PNR number, but the provided Ticket numbers worked.
Many question marks on this booking experiencd
Unfortunately we also booked via iwofly and the price while booking seemed reasonable. Our flight was from Kota Kinabalu (Malaysia) to Singapore and was supposed to cost 70usd for 2 persons one-way. After booking we had been charged with almost 90usd, no idea why. As the other comments already pointed out, there is no confirmation or ticket which you receive. So we just checked in on the homepage of the airline. During the whole ticket process we had no chance to add any luggage, neither to figure out if there is any luggage included. As iwofly gives ticketclasses different names (we had the light option which is not existing in the airline we took) we wasn't able to find it out.
At the airport we had to pay extra 80usd for 10kg of luggage! We have been travelling with many agencies already but we never experienced such a thing! We hope there is an explanation for this and would appreciate a answer from the company.

Reply from iWofly
I booked my through iwofly and money…
I booked my through iwofly and money also got deducted but i have not got my ticket.... What is this?...... Is iwofly is fraud
What is even happening?
What is even happening?
I booked and made a payment for a Delhi to Bangalore flight. There's no confirmation, nothing. My card got charged and their customer care is not replying.
My flight is supposed to be scheduled in a few days and I will undoubtedly take them to court for deficiency of service if my ticket does not come through.
Stay away from booking with them.
Waiting for confirmation of my flight…
Waiting for confirmation of my flight that Will be in 5 days ...NOTHING ...How dare they treat clients like this

Reply from iWofly
have booked flight ticket from cheap…
have booked flight ticket from cheap flights via iwofly from Delhi to Mumbai
I have made the payment of 2478 . So once the payment is received by them the status of my booking was under ticketing
Now the status is showing cancelled and customer care is not replying to any message
Kindly speak to Iwofly company and refund me my money back
IWOFLY charge your credit card multiple…
After getting response from the company they fixed the issue so I change my previous rating to a good one!!
Thank you

Reply from iWofly
Worst experience ever with this…
Worst experience ever with this company. I booked a flight for a month after date and realized in 3 hours of booking that the baggage allowance is really less. I requested to cancel my ticket, the online email/chat service is total useless and inefficient, they respond to you after one/two day. one of their customer service representator told me that i'm eligible to cancel my flight as I requested for cancellation in between 24 hour but I will get $10 charge, first every flight company have 24 hour cancellation policy in which if you cancel they don't charge it specially for a flight that is advanced booked. anyway i told him that i'm okay to pay $10 but cancel my flight, next day I get a response that i'm not eligible for cancellation. as the cancellation charge higher than the ticket price., which is nonsense. What kind of service you wish to provide to your customers?
Worst experience ever dealing with…
Worst experience ever dealing with iWofly, with tickets purchased but kept on given the wrong PNR, and their payment gateway and so called support chat is totally useless and inefficient.
Loose Your $$$ and Have To Buy Another Ticket. No Support.
Purchased plane ticket. CC was charged but NO TICKET.
It kept processing. It has been 5 hours now.
There support chat says they are online but nobody answers. I need to get a ticket to catch another flight if tommorrow they say sorry no more tickets then what do I do.
If it does go through and I buy one somewhere else because I have no choice then what?? Im screwed again.
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