J28 Reviews 31

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Thought I had selected Label One brand shorts. Somehow got one pair Label One and one pair J28 make. DIdn't notice untill read order confirmation next day. Vendor had upsized the J28 shorts due to ma... See more

Company replied

Rated 5 out of 5 stars

Love the pants purchased.....I'd bought them previously when holidaying in Mooloolaba from NZ several years ago and was thrilled to find them on line. Service was amazing and extremely quick. Most... See more

Company replied

Rated 5 out of 5 stars

I bought this Cherry Lane top 1st of all thru the actual Cherry Lane company and they sent a completely different wrinkled up item to which I still have had no response after contacting . Thankfully J... See more

Company replied

Rated 5 out of 5 stars

I already had some nice comfy white slacks. I looked at the label on the back and Googled the name. I ordered some black slacks and when they came I couldn't wait to try them on. They fit beautiful... See more

Company replied

Company details

  1. Clothing Store
  2. Jeans Shop
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store
  6. Work Clothes Store

Written by the company

J28 is a family owned and operated business situated in Ardrossan, SA on the beautiful Yorke Peninsula. Established in 2016, we are stockists of Ladieswear, Menswear, Footwear, Manchester and Accessories covering most ages and sizes. In addition, we have access to a huge range of products not in stock that can be ordered in for customers. We pride ourselves on a high level of customer service and are always happy to help in whatever way is required. 100% customer satisfaction is our ultimate goal. Our online store has been up and running since 2018 and has grown steadily with orders being shipped to every State and Territory within Australia. We have even had a couple of international orders! As the business has grown, we discovered some gaps in the market and made the decision to start manufacturing and branding our own products with the brand new J28 Mens Cargo Short being the first of our new branded products. We are planning to continue this journey and introduce more J28 branded products as we move ahead with quality and affordability at the forefront of our thinking. We are listening to our customers and will continue to provide the quality products they are looking for.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great item and great service

The item I bought was perfect, exactly what I was looking for. I wish there were more. The site was easy to negotiate and I received my item very quickly - with a lollipop included!

March 8, 2024
J28 logo

Reply from J28

Thank you so much for the feedback, we love to hear from happy customers!

Rated 5 out of 5 stars

Happy shopping experience

Love the pants purchased.....I'd bought them previously when holidaying in Mooloolaba from NZ several years ago and was thrilled to find them on line.
Service was amazing and extremely quick.
Most impressed.
Many thanks 😊

February 27, 2024
J28 logo

Reply from J28

Thanks Joan, always great to hear from a happy customer.

Rated 3 out of 5 stars

Shopping difficulty

Thought I had selected Label One brand shorts. Somehow got one pair Label One and one pair J28 make. DIdn't notice untill read order confirmation next day.
Vendor had upsized the J28 shorts due to manufacturing error and this proved the right thing. Also appreciated the extra pair sent no charge.

December 11, 2023
J28 logo

Reply from J28

Hi Ventry
Glad to hear everything fit okay. Have a great Xmas.

Rated 5 out of 5 stars

Quick prompt service

Quick prompt service. Great business to work with. Thank you

December 10, 2023
J28 logo

Reply from J28

Hi Fiona
Great to hear from another happy customer.
Have a great Xmas

Rated 5 out of 5 stars

Great service

Great service. Good quality items as per advertised. Overall happy with purchase.

November 14, 2023
J28 logo

Reply from J28

We appreciate your comments. Always great to hear from a happy customer.

Rated 5 out of 5 stars

Smart comfy slacks.

I already had some nice comfy white slacks. I looked at the label on the back and Googled the name. I ordered some black slacks and when they came I couldn't wait to try them on. They fit beautifully and look very smart. A sweet touch, the package also contained 2 minties, thank you. From Joy Dorrell 😊

Would definitely recommend.

October 25, 2023
J28 logo

Reply from J28

Hi Joy, glad to hear from a happy customer. Thank you for the review.

Rated 5 out of 5 stars

Excellent service and product …

They contacted immediately when they required confirmation of something and were lovely to deal with. Product arrived within 4 days. Yayyyyy

September 26, 2023
J28 logo

Reply from J28

Hi Viv, thanks for your feedback. We appreciate your comments.

Rated 5 out of 5 stars

Great value

Loved the tik tok ad, the process was easy, delivery prompt… would recommend

September 4, 2023
J28 logo

Reply from J28

Hi Gary, thanks for your comments, we really appreciate it!

Rated 5 out of 5 stars

The Service is so great ring up and…

The Service is so great ring up and spoke to John next time you look and your parcel has arrived Where else would you get this service I Love J28 Products
Thank you Lyne Moulds

August 23, 2023
J28 logo

Reply from J28

Hi Lynette, thank you for your kind words. Glad to be of service.

Rated 5 out of 5 stars

When I made a mistake in my order

When I made a mistake in my order, I emailed them and it was corrected and answered straight away. The delivery time was very quick.

August 17, 2023
J28 logo

Reply from J28

Hi Gillian, Thanks for your review. We are always happy to assist where we can.

Rated 5 out of 5 stars

purchases

I received the purchases so many thanks. I love the t-shirt. Many thanks John

February 6, 2023
J28 logo

Reply from J28

Hi Gayle, thank you for the positive feedback. We love to hear from happy customers.

Rated 5 out of 5 stars

Customer Service…

The follow up service and communication when my parcel ceased to be traceable with Australian Post.

January 26, 2023
J28 logo

Reply from J28

Hi Robyn
Thanks for the feedback, much appreciated. So glad we were able to track down your item and get it to you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look