Jack Wolfskin Reviews 247

Awful experience with Jack Wolfskin. I returned a pair of shoes 4 weeks ago and I have still not received a refund. Customer service is clueless, they don’t have a clue on what’s going on. They told me I would receive my refund by Friday, but that was last week’s Friday. After seeing the overwhelmingly negative reviews they have been receiving on Trustpilot, it all made sense. I learned my lesson, don’t bother buying online from Jack Wolfskin.

I have tried to cancel my order before it ships. I tried to get PayPal to intervene but to no avail. I stand to loose £83+ as the parcel will be delivered to an address I am no longer at. Parcelforce won't redirect unless its not delivered. In this day & age of technology all 3 companies involved can't solve a very simple issue.
Order from this company at your peril.

Similar to others on here, I ordered a jacket and it arrived 3 weeks late without any communication. I had to chase for an update to be sent a generic email saying there are delays.
The fun begins when you try and get a refund. Jacket didn't fit. No return label in box as stated there would be (same as others). Had to pay for postage with royal mail. We are 2 weeks in and they won't confirm receipt of package. I'm £250 out of pocket and nowhere near getting a refund with poor communication. They are trying to make out it's my fault for posting with Royal Mail. Really concerned this is happening to others too. It is fraudulent.

I ordered a jacket last week and since then nothing . Can't email or phone the company , Chat not working

Getting very worried that my money has been taken and no goods will arrive
Opening Paypal case , Don't trust this company

1 star as can't leave 0. Like others, wished I read these reviews before ordering. Order jacket 30/12/2023. No updates on delivery. Emailed twice with no reply. The phone number does not work. £150 taken. Unfortuntelty did not pay with credit card for easy charge back. How is this company allowed to operate?!

Order placed on 31st Dec 23 for my Husbands forthcoming birthday. Nothing has arrived and no response to my email. I will be contacting my bank with hope of getting a refund.
Wish I had reviewed before buying

Utterly incompetent and unable to deliver in the advertised time. More than 2 weeks to dispatch, and then 2 weeks to arrive.

And currently unable to contact customer support as their email and messaging is down.

Ordered on the 27 December, it’s now the 9th January and still no order. They said 4-6 days??? No info regarding delay but £250 left my account on the day of purchase. Not good

Ordered and paid £90 for a pair of mens walking boots in their sale on 29th December 2023 ... still waiting shipping details 8th January 2024 and no idea when they will arrive, if at all based on the other reviews I have just read.
A very unprofessional company to say the least - no customer service and no communication skills at all.
Sent 2 emails requesting update as to when I can expect delivery but sadly they don't appear to have the ability or good manners to even respond.
Had I wanted a 'cowboy outfit' for Christmas I only had to ask for the 'Jack-Wolfskin' website - instead I foolishly gave them an order for a pair of mens walking boots and paid them £90 pounds sterling instead... How sorry am I now for doing so ????
BUYER BEWARE - DO NOT WASTE YOUR TIME OR MONEY ORDERING OR PAYING FOR ANYTHING FROM THIS COMPANY - YOU WONT SEE IT OR HEAR FROM THEM AGAIN....
I intend to post this WARNING message all over the various Social media sites and am taking legal advice on the matter - I will also be contacting my bank to recover my money from this shoddy bunch of scammers who are quite happy take your money and laugh at you all the way to their bank and pockets....
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM WARNING - STAY AWAY AT ALL COST.

Order placed 28th December. No updates provided, no delivery date, no tracking number. Unable to contact customer services, but on the plus side, they’ve taken the money from my account. How is this company allowed to carry on trading?

Also wish I had read the reviews on here before I ordered..... Waiting on an order I had ordered for a birthday present - no update and no response from email either.... Completely useless!! The delivery time of 5-6 working days has now passed and I cannot get in touch with them...... I will NEVER order from here again.

This review relates to the customer service experience - I can’t review the product as nothing has arrived!
I’m currently waiting for progress on an order made on boxing day - I’ve tried to contact customer services via their website, but although they acknowledged my contact, they haven’t actually done anything.
The order is showing as in process (not changed since I made the online purchase) & has missed the original shipping quote (4-6 working days) which has now been changed to 7-9 working days.
A very poor customer experience. I would not use their website again.

Looks like I should have read these reviews before ordering. I'm having the same problem. Ordered on 23rd December. Obviously I knew nothing would happen until after the 27th but I'm still waiting to be advised as to when my order is being dispatched. I've sent two emails with no response also. Probably the worst company I've ever ordered from.

I cannot give ZERO stars.... Is absolutely a scam... Somebody needs to take action... I am looking to complain higher up. No returns label, no way to contact them and also an order from 26 November nobideea were it is and my money blocked. I had a reply back from an email and said they apologise for late response and they supposed my issues has been resolved. What a joke!!!!!

I only wish I had read reviews before placing an order for a jacket, what an utter shitshow, order placed and paid for, tracking does not exist, and now, the cheek of it, i have to put in a claim to get a refund. AVOID at ALL COSTS. lets see how long my refund takes to arrive.

Placed an order and got charged but there is no update for this order after so many days, never dispatched and tried to contact customer service, no response. Can somebody offer any update?

Terrible customer service. I’m in the UK; late delivery and only have 14 days for returns. No return label, don’t answer phones, chat doesn’t load and no replies to emails. Thank goodness item fits and we’re keeping it, but if needed to return would probably lose my £90. Unacceptable

I ordered some coats and need to return them, they came withtout a return label. Ive tried to get hold of them through the phone no, and email and live chat. No one ever answers the phone, the emails have been ignored and the live chat does not work.

I bought a pair of shoes for an upcoming trip however unfortunately they didn’t fit. The shoes didn’t arrive with a returns form and as per their websites instructions I have emailed their customer services team. I’ve emailed their team multiple times over the past month and no one has responded to me. The returns date has surpassed 14 days and now I’m stuck with a pair of expensive shoes with no means of returns.

By far the worst,worst, worst, greatest abomination shopping experience and customer service.
Never EVER again.