Jack Health Reviews 1,166

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and ease, often highlighting the quick access to medical consultations and discreet delivery. Many people appreciate the quality of the products, noting their effectiveness and the positive results achieved. The overall process, from signup to receiving medication, is frequently described as smooth, professional, and hassle-free, saving valuable time compared to traditional healthcare methods. However, some customers also noted issues with customer service, mentioning slow replies, a lack of resolution for problems, or receiving conflicting information. A few other people also felt that the delivery service could be inconsistent, with some experiencing misplaced orders or delays. Additionally, some reviewers found the website navigation and the refill questionnaire to be cumbersome.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the staff and the fast, efficient,... See more

Product

Users describe positive interactions with product, highlighting its effectiveness and quality. Many reviewers... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting fast shipping and prompt... See more

User experience

Consumers generally find the user experience to be positive, highlighting quick, seamless, and hassle-free... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with unhelpful... See more

Based on these reviews

Rated 4 out of 5 stars

Very good experience once I got set up and I get my medication on time when I need it and when I'm getting low I just have to let the pharmacy know and they tell me what to do. The only reason I don't... See more

Company replied

Rated 4 out of 5 stars

Hello the product is great and usually gets to me on time as advertised. The only downside I find is when I want to fill a refill I have to answer questions again. Thanks very satisfied customer!

Company replied

Rated 4 out of 5 stars

Jack health is good,but delivery by FedEx is not. I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door

Company replied

Rated 4 out of 5 stars

I have been using their ED product for 2 years. It's effective and no obvious side effects. It really boosts my confidence towards life. Only one thing I have to mention that I prefer single package.... See more

Company replied


Company details

  1. #10 of 11 best companies in Online Prescription Medication Vendor
  2. #6 of 6 best companies in Medical Clinic
  3. #15 of 16 best companies in Online Pharmacy

Written by the company

Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.

Have better sex with personalized treatments

Written by the company

Get personalized ED treatment prescribed online in Canada
Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.

Free Canada-wide Discreet Shipping

Ships within 24-48 hours.

If approved, your medication will be shipped within 48 hours, this is our guarantee to you.

Contact info

Men’s healthcare personalized to you.

Trusted by over 250,000 Canadians.

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

With Tadalafil

With Tadalafil, my sexual life is now much satisfying and I feel better with intimacy

June 6, 2025
Jack Health logo

Reply from Jack Health

We’re thrilled to hear Tadalafil is making such a positive difference for you! Here’s to more satisfying moments and confident intimacy ahead.

Rated 5 out of 5 stars

Nice effective products

Nice effective products. Received the products as they described. Delivered the products as promise.

December 6, 2024
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Reply from Jack Health

Thank you for the kind words! We’re glad our products lived up to your expectations and arrived right on time. Reliable service is what we strive for!

Rated 4 out of 5 stars

Works as good as

Works as good as, if not better than either of the other two well known pills.

June 3, 2025
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Reply from Jack Health

Thanks so much for the great feedback! We’re thrilled to hear the treatment is working as well — or even better — than options out there.

If there’s anything we can do to turn that 4 stars into 5, we’re all ears. Our team’s always here to support you and make sure you’re getting the best possible experience.

Thanks again for choosing Jack Health!

– The Jack Health Team

Rated 5 out of 5 stars

For first time it was awesome what I…

For first time it was awesome what I used your product, I’m so glad

June 5, 2025
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Reply from Jack Health

We’re so happy to hear your first experience with our product was awesome! Thanks for sharing your positive vibes with us.

Rated 4 out of 5 stars

Good stuff …

I have been using their ED product for 2 years. It's effective and no obvious side effects. It really boosts my confidence towards life. Only one thing I have to mention that I prefer single package.

May 31, 2025
Jack Health logo

Reply from Jack Health

Thank you for your kind words — we’re so glad to hear the treatment has been effective and has made a positive impact on your confidence and quality of life. That’s exactly why we do what we do.

We also really appreciate your note about packaging. Feedback like yours helps us improve, and we’ll be sure to share it with our team as we continue looking for ways to make the experience more convenient and tailored to your preferences.

Thanks again for being with Jack Health for the past two years — we’re grateful to support you on your journey.

– The Jack Health Team

Rated 5 out of 5 stars

Customer service and delivery are quite…

Customer service and delivery are quite good.Dealing with confidential info is done with care and no embarasment.Overall a good experience.Very easy to deal with.

June 7, 2025
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Reply from Jack Health

Thank you for the thoughtful review! We’re glad to hear you felt comfortable and well taken care of throughout your experience. Confidentiality and ease are top priorities for us!

Rated 5 out of 5 stars

Easy as 1 2 3

Simple health assessment and ease of receiving prescription.

March 19, 2025
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Reply from Jack Health

We’re glad to hear the health assessment was straightforward and getting your prescription was easy! Thanks for sharing your experience.

Rated 5 out of 5 stars

Easy process

Easy process, competitive prices, great promotions, and great products. Also, delivery is very discrete and fast. right to your door.

January 15, 2025
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Reply from Jack Health

Thanks for the awesome review! We’re thrilled you enjoyed the easy process, competitive prices, and fast, discreet delivery. We’re here to keep it that way!

Rated 1 out of 5 stars

Didnt respond to my emails after my…

Didnt respond to my emails after my payment went through

January 16, 2025
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Reply from Jack Health

We’re really sorry to hear about your experience and truly apologize for the lack of communication following your payment. This is not the level of service we aim to provide, and we understand how frustrating it must have been to feel left in the dark.

We'd love the opportunity to make things right. Please reach out to me directly at help@jack.health. We can investigate this further and resolve it promptly.

Thank you for bringing this to our attention — your feedback helps us improve.

-Joe

Rated 3 out of 5 stars

Lack of flexibility on the delivery…

Lack of flexibility on the delivery option without signature

September 12, 2024
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Reply from Jack Health

Thanks for sharing your feedback — we really appreciate you taking the time to let us know how we can improve.

We understand that requiring a signature on delivery can be inconvenient, and we hear you. While we use this method to ensure prescriptions arrive securely and comply with pharmacy regulations, we know it doesn’t always align with everyone’s schedule.

We’re actively exploring ways to offer more flexible delivery options without compromising patient safety or regulatory standards. Your feedback helps us push that conversation forward — so thank you again.

If there’s anything we can do to assist with your current or future deliveries, feel free to reach out to our pharmacy support team.

Rated 5 out of 5 stars

Great company

I alway have great services and fast shiping.

May 2, 2025
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Reply from Jack Health

Thanks for being a loyal customer! We’re glad you consistently enjoy great service and speedy shipping.

Rated 3 out of 5 stars

Good control but weak erection

Had no problem controlling my climax but found my erections aren’t as powerful as previous pills I’ve used

May 31, 2025
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Reply from Jack Health

Thanks for your honest feedback — we’re glad to hear the treatment helped with climax control, though we’re sorry to hear it didn’t meet your expectations in other areas.

Every medication works a bit differently for each person, and we want to make sure you’re on the option that works best for your needs. Our clinical team would be happy to review your experience and explore alternatives that may offer stronger results in terms of erection firmness.

Feel free to reach out to our care team directly — we’re here to help you get the right fit.

– The Jack Health Team

Rated 1 out of 5 stars

Just didn’t make it work no different…

Just didn’t make it work no different then without taking the pill

May 18, 2025
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Reply from Jack Health

I'm really sorry to hear you had a negative experience. We understand that things don’t always go as expected, and it’s never our intention to leave anyone feeling like they have no options.

If you’d like to speak with someone about what happened—or explore other care options—we’re here to help. Please feel free to reach out to me directly at help@jack.health and ask for Joe. I’d be happy to direct you to the right person to explore alternative options.

Rated 5 out of 5 stars

You have great customer service

You have great customer service, your product is what you claim.
My wife and myself are more than satisfied

January 14, 2025
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Reply from Jack Health

Thank you so much for your wonderful feedback! We're thrilled that both you and your wife are satisfied with our product and service.

Rated 5 out of 5 stars

Quick easy transaction.

The transaction was easy, straightforward, and completed quicking.
Great service and fast shipping.

May 29, 2025
Jack Health logo

Reply from Jack Health

Thanks for the fantastic feedback! We’re glad your transaction was smooth and shipping quick. That’s exactly what we aim for!

Rated 4 out of 5 stars

Staff are always helpful and…

Staff are always helpful and professional. Product is good.

May 1, 2025
Jack Health logo

Reply from Jack Health

Thank you so much for your kind words! We’re happy to hear our team has been helpful and professional, and that you’re satisfied with the product.

If there’s anything we can do to earn that fifth star, please don’t hesitate to let us know — we’re always here to support you.

Thanks for choosing us!

– The Jack Health Team

Rated 4 out of 5 stars

Hello the product is great and usually…

Hello the product is great and usually gets to me on time as advertised. The only downside I find is when I want to fill a refill I have to answer questions again. Thanks very satisfied customer!

June 4, 2025
Jack Health logo

Reply from Jack Health

Thank you for your kind feedback — we’re glad to hear the product is working well and that deliveries usually arrive on time!

We understand that having to answer questions again during refills can feel repetitive. These questions are an important part of ensuring your safety and that your medication remains the right fit for you over time.

We really appreciate your understanding and are grateful for your continued trust and satisfaction. If you ever have any suggestions on how we can improve this process, we’d love to hear from you!

Thanks again for being a valued customer.

– The Jack Health Team

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