Very good experience once I got set up and I get my medication on time when I need it and when I'm getting low I just have to let the pharmacy know and they tell me what to do. The only reason I don't... See more
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Review summary
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Hello the product is great and usually gets to me on time as advertised. The only downside I find is when I want to fill a refill I have to answer questions again. Thanks very satisfied customer!
Company replied
Jack health is good,but delivery by FedEx is not. I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
Company replied
I have been using their ED product for 2 years. It's effective and no obvious side effects. It really boosts my confidence towards life. Only one thing I have to mention that I prefer single package.... See more
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Company details
- #10 of 11 best companies in Online Prescription Medication Vendor
- #6 of 6 best companies in Medical Clinic
- #15 of 16 best companies in Online Pharmacy
Written by the company
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Contact info
2620 Bristol Circle,, L6H 6Z7, Oakville, Canada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4.2
Great
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Reply from Jack Health
Thanks so much! We’re glad to hear you had a positive experience with our customer service. We appreciate your feedback!
Reply from Jack Health
Thank you for sharing your experience! We’re delighted to hear the medication worked well for you. We’re here whenever you need us!
A paid service that's clunkier and less efficient than provincial health care
The online messaging interface is clumsy. Every time I type in the chat it goes to a general queue and I am first told that the message will be reviewed and assigned to someone; a response comes several hours to a day later.
It took nine days to hear back from my assigned doctor (June 11), and that only happened because I followed up on June 11 (after waiting a week after my test results were back from the lab... I got the test req on June 2 and had it done first thing the next morning. The third-party testing company sent me the results separately on June 4). I was very prompt; Jack was not.
After that, there was a comedic run of messages from the pharmacy between June 20 and 25. First they said my insurance didn't go through because I provided the wrong info (I did not). Then they said it DID go through but that my insurance provider wouldn't cover it. Then they said it DID go through and that my provider WOULD cover it. This took four days and I was bounced between three different people at the pharmacy. After the first exchange I called the pharmacy to verify my insurance information over the phone. After being put on hold the staffer sighed and asked if I could just go to the app and upload a picture of my coverage card instead.
Compared to another service I've used, this experience was clunky, slow, impersonal, and uninspiring - like a pieced-together prototype of a service that didn't take much of the user experience into account. From my first contact to the date my prescription was shipped (not received), it took 23 days. This is unacceptable and I doubt I'll use them again.
June 23, 2025
Reply from Jack Health
Thank you for taking the time to share such a thorough and thoughtful review. We’re truly sorry for the experience you had — from the delays in communication to the confusion around your insurance and the frustrating back-and-forth with our pharmacy. You were prompt at every step, and we clearly didn’t meet that same standard.
We also hear your feedback about the online messaging interface feeling clunky and slow — this is something we’re actively working to improve. The timeline you described, from June 2 to June 25, is far longer than what we consider acceptable, and we understand how that undermines trust and convenience — especially when you’ve used other services that felt smoother.
Your experience matters, and it’s clear we need to do better. We’re sharing this feedback across our team so we can make real improvements in both communication and coordination across departments.
If you’re open to it, we’d still appreciate the opportunity to connect and try to make things right. Please feel free to reach out to [support email/phone], and mention this review so we can prioritize your case.
Sincerely,
The Jack Health Team
I’m being charged the subscription fee…
I’m being charged the subscription fee and the drugs I’m
Prescribed are on back order so I haven’t even been getting them when needed. I think it should be put on hold until issues are resolved completely.
June 28, 2025
Reply from Jack Health
Thank you for bringing this to our attention. We’re sorry to hear about the backorder issues and the inconvenience of being charged for a subscription when you haven’t received your medications.
We agree that putting the subscription on hold during delays makes sense, and we’ll share your feedback with the team to explore this option. Meanwhile, please reach out to us directly at [support email/phone] so we can review your account and work on a solution that fits your needs.
We appreciate your patience and hope to resolve this quickly.
Sincerely,
The Jack Health Team
Easy,fast and great product
June 24, 2025
Reply from Jack Health
Thank you for the awesome feedback! We’re so happy to hear you found the process easy and fast, and that you’re enjoying the product. We appreciate your support!
Reply from Jack Health
Thanks so much! We’re glad you found our service easy, fast, and safe. We appreciate your trust!
very fast service
June 24, 2025
Reply from Jack Health
Thank you for your feedback! We’re happy to hear you enjoyed our fast service. We’re here anytime you need us!
Better than expected
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, professional and all steps are plenty of confidence here. I have to say that my experience was way better than what I expected.
I would recommend to everyone now. No joke here.
June 26, 2025
Reply from Jack Health
Thank you so much for sharing your experience! We're thrilled to hear that Jack Health exceeded your expectations and made the process easy and professional. Your recommendation means a lot to us — we're here to provide confidence and care every step of the way. Thanks again for choosing Jack Health!
Reply from Jack Health
Thanks for the great feedback! We’re glad you found our online shopping easy and enjoyed the prompt service and delivery. We look forward to serving you again soon!
Great service with prompt deliverues
June 22, 2025
Reply from Jack Health
Thank you! We’re happy to hear you enjoyed our great service and prompt deliveries. We appreciate your support!
1-Star Review: Terrible Delivery & Subscription Practices
I’ve had an absolutely frustrating experience with Jack Health. Despite following their procedures to request my medication refill for my TRT well before running out, they failed to deliver it on time—leaving me without necessary medication. Even worse, they still charged me for a subscription I didn’t even get to use properly.
Their customer service was unhelpful, offering no real solutions or accountability for the delay. If a company can’t handle basic logistics like timely deliveries or proper billing, they shouldn’t be in the healthcare business.
June 24, 2025
Reply from Jack Health
We're really sorry to hear about your experience — it’s absolutely not the level of service we aim to provide. Ensuring timely access to critical medications like TRT is something we take very seriously, and we understand how disruptive and concerning this delay must have been for you.
We’d like to look into what happened and make things right. If you're open to it, please contact our team directly at help@jack.health with your order details so we can investigate this further, review your subscription charges, and explore how we can better support you going forward.
We appreciate you taking the time to share this — your feedback helps us improve.
Reply from Jack Health
Thank you for your kind words! We’re happy to hear you found the process simple and our customer service solid. We’re here whenever you need us!
Good meds; slow service
The medication is effective, but I ordered my last prescription 8 days ago and it hasn't even shipped yet.
June 21, 2025
Reply from Jack Health
Thank you for your honest review — we're glad to hear the medication has been effective for you. That said, we completely understand your frustration with the shipping delay.
We aim to process and ship orders as quickly as possible, and any delay is something we take seriously. If you haven’t already, please reach out to our support team at help.jack.health so we can look into your order and get it moving.
We appreciate your patience — and your feedback helps us improve.
This is my second time ordering
This is my second time ordering, this time for a refill, and the step-by-step process and emails let you know the progress on the order placed so there is no guessing on what's happening.
June 23, 2025
Reply from Jack Health
Thanks so much for your review! We're glad to hear your refill experience went smoothly and that the step-by-step updates helped keep you in the loop — that’s exactly what we aim for.
If there’s anything we can do to make your next experience a full 5 stars, we’d love to hear your thoughts. Thanks again for choosing Jack Health!
Reply from Jack Health
Thanks for the great vibes! We’re happy you’re having a good experience with Jack Health. If there’s anything we can do to make it even better, just let us know!
The prices are stupidly overpriced and…
The prices are stupidly overpriced and then to top it off I ordered 100mg tablets or that's what I wanted and instead I ended up with 50mg. I won't be getting anything from this place again unless prices go way down.
June 19, 2025
Reply from Jack Health
Hi there, we’re sorry to hear that your experience didn’t meet expectations. We aim to offer fair and competitive pricing for the quality of care and convenience we provide, but we understand that affordability is important.
As for the dosage mix-up — that shouldn’t happen, and we’d like to review your order to see what went wrong. Please reach out to us at help@jack.health so we can make this right.
Thanks for your feedback — it helps us improve.
Delivered on time according to the…
Delivered on time according to the schedule. Product works great.
June 18, 2025
Reply from Jack Health
Thanks for your great feedback! We’re happy to hear your order arrived on schedule and the product is working well for you. We appreciate you choosing Jack Health!
Reply from Jack Health
Thanks for the great review! We’re glad you appreciated our fast and private service. Your trust means a lot to us!
They are ok
They are ok. Customer support is very slow to reply. Even in the chat expect to wait 1-2 days for a reply. Their agents must not speak English and usually just forward you generic replies. For example - I’ve been contacted multiple times by their customer service telling me to submit blood work when I had just submitted my bloodwork, they just keep saying “bloodwork is required every three months”. It’s very annoying as it’s quite obvious whomever is in charge of contacting customers is not actually looking at any file information.
My health care practitioner was good enough but got very very very difficult to deal with when my prescription (test cyp) is no longer in stock and I had to go to my local pharmacy for fulfillment. Suddenly everything is a hassle and he doesn’t really seem to want to help me. Also his replies are anywhere from 24 - 76 hours after I put in a question. Oh and I STILL have never actually had a real video or telephone conference meeting with my medical professional.
Paperwork is consistently incorrect with spelling of my name, my health number or some other issue, always causing delays with lab work.
It is IMPOSSIBLE to unsubscribe from their
Email promotions. (I’m already a customer I don’t need new customer deals!!!)
I’m looking into dealing with a local brick and mortar clinic as I feel their outsourced Cx support and obviously overworked medical team aren’t paying enough attention to specifics.
When everything is in stock and works though, it is pretty painless as far as deliveries go.
April 14, 2025
Unprompted review
Reply from Jack Health
Hi there, thank you for taking the time to share such detailed feedback.
We're glad to hear that when everything is working smoothly, your experience has been convenient and effective. That said, we’re truly sorry to hear about the issues you've faced — from delays in communication and prescription challenges to errors in your paperwork and unwanted emails.
We know how frustrating it can be to deal with slow replies, repeated messages, and mistakes that impact your care. Your experience isn’t what we strive for, and we’re actively working to improve both our customer support and clinical coordination.
We’d really like the chance to review your file, correct the documentation issues, and make sure you're fully unsubscribed from promotional emails. If you're open to it, please reach out to us at help@jack.health so we can assist directly.
Your feedback is incredibly helpful — and we’re committed to doing better.
Reply from Jack Health
Thank you so much for your kind words! We’re thrilled to hear you found our service quick, easy, and honest. We’re always here to help whenever you need us!
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