Jack And Jill Bath Co Ltd Reviews 

Very poor service on all fronts. I have palced a few orders with them for several projects and each one of them fell short of expectations, but I always gave them the benefit of the doubt - Covid, emplyees working from home, current shortages, etc. But the latest order has tipped us over the edge. It was placed on 7 July for immediate delivery. We are now 3 months down the line and it is impossible to get a straight answer (or any answer for that matter) from their customer services as to where this order is or when we can expect it. Their stock answer is that "they will look into it and let me know", but unless I chase them up over and over again, they never get in touch. Very poor customer service.

Pros -
Really low prices, often the best online.
The items do arrive eventually.
Cons -
Items may be out of stock but you won't find out unless you chase them up.
Getting a response that is honest and straightforward can be hard work.
Payments are immediately taken regardless of items being out of stock.
They won't supply you with any details on delivery so it's pot luck whether you're at home on the day the item gets delivered.
I'm trying not to be too harsh as it's currently a tough climate for independent businesses to operate in. We do need to support smaller businesses, particularly with the post-Brexit pandemic difficulties we're now in. I also understand that dealing with some businesses can be frustrating and concerning, and that is why people end up leaving harsh reviews. Jack and Jill bathrooms need to brush up on their customer service skills, or maybe employ some extra staff if the existing ones are overwhelmed. Customers don't mind if a product is out of stock if they are kept informed by the company in a polite and helpful way. Same with delivery - people have to go to work, they need to know when a product is scheduled to arrive, rather than feeling that the company is playing a game. It's not good business.

J+J provided a good product at a good price. Their customer support was excellent and more importantly, it was immediate. As soon as there was a hiccup (delivery driver delays), they were on to it and worked out a solution I was happy with. A very professional team.

Ordered items that were advertised as in stock and delivery within 5 working days. 9 days later received email stating items not in stock and are many weeks lead time. No-one answers the phone and emails take two days for a response. There are more reliable suppliers in the internet. Appalling.

Initially selected due to excellent price for the model of kitchen sink. Simple ordering process, prompt and efficient delivery, I struggle to lift at the moment and they were happy to bring into the house.
Subsequently had a minor problem with the drainage, due to manufacturers, not Jack and Jill. When I raised with Jack and Jill, they responded immediately, took up with suppliers on my behalf and had a resolution in no time at all.
I could not have asked for any more and have been thoroughly impressed by the effectiveness and excellent customer services of this company. Can highly recommend.

Ordered a sink and due to Covid and the Brexit I have waited a very long time ..3 months in fact !! I know this is happening on other items/products everywhere!! Eg.. my fridge and freezer took 10 weeks .. my kitchen stools are 20 weeks wait !!! BUT Jack and Jill Bathrooms have been great with me !! Always keeping me informed by email or by phone !! A high level of service indeed !!! I would use Jack and Jill bathrooms again and again !!! Jordan and Tia .. again ..thank you xx !!!

They respond to emails over the weekend which is extremely helpful as I don’t have time during the week. Will order later on

Product arrived promptly, fantastic service

Where do I start?

They was the most helpful and amazing company tia in sales originally took my phone call and I asked her for advice on some products as I had no idea what to buy and she went through the list of requirements I had and then recommended some products there obviously was a few she didnt know but then she passed me on to her manager Jordan and he helped me with the more difficult ones.

Once I had my list together Jordan knocked me 10% off the website price and did me a huge deal on them as it saved me over £350 compared to their website price and with that discount it was still around 1k cheaper then the ‘bigger’ companies VP Wayfair etc.

The delivery came all in one on a pallet and it arrived around 3 or 4 days later which I thought was quick as other websites was quoting 10 days for the size of my order.

There was only 1 damage which was a chip in the corner of a pedestal but I emailed them and they replaced that the next day which is surprisingly quick!!!

I cannot thank Tia and Jordan enough for their help and getting the items to me so quick, thank you so much!!!!!!!!!!!!!

Only people who stock a brushed brass shower & I got it in 2 days! Thank you it got me out a big issue :)

A great product, service and price.

Great communications.

Delivery within 48 hours too.

Would highly recommend.

The website stated that there are delays for some items due to COVID and containers clearing customs but other goods 1-3 days. Three items were ordered at the beginning of May 2021 but no eta was provided at the basket and no invoice was provided at the sale. This is not good customer service. However, 20 days later, Jordan emailed an invoice to clarify what part of the order had been posted. The following day after I purchased the items, I emailed asking for an eta and the 1-2 weeks given seemed reasonable. However, since then, various explanations for delays have been given to include customs and a warehouse saying the stock had arrived but really hadn't, and the most recent eta given on the remaining two items was given today is now for mid-August. I emailed asking for an explanation for the delay, which he did not provide until after he promptly complained about the unfairness of my review on Trust Pilot first (*I have now edited my review). He said that we should have talked about the issue first and I reminded him that I did email but did not receive a response. He then wrote that HMRC/customs are prioritising medical supplies.

To his credit, he previously asked if I wanted to buy a similar shower at twice the price but because he did not want to consider selling it to me for the same price as the goods I originally bought I declined, and one item of three has been delivered. My argument is this Jordan, if you know that covid, containers or customs are causing four-month delays, perhaps only sell items that you have in stock or buy in bulk on popular items? From my perspective, there is a greater desire to save the sale rather than help me complete my project. I have been somewhat patient and gave this business an opportunity to make this sale but how long must one wait to have a shower?

*I asked three times about the refund and this is the reply I've received. Jordan is literally punishing me for my review. He has also re-jigged my emails and added bullet points... I am taking photos of my emails now as I suspect you deleted one of my previous emails, although you deny it, even though the following email refers to a time stamp.

Jordan's email to me about the refund:-

"Well by law I have to say 28 days is the max.

I think this is ‘fair’ given how ‘fair’ you have been in leaving us a bad review even though its not us that deserve it, it’s the manufacturer, it should be left on their review pages not ours.

But you will be notified once its done”

Great people, great company & great products

Thanks

Received my product and it looks amazing!

Yes there was container issues but they kept me updated the whole time

And lets be honest the container issues are all over the news and if you can’t see this on the news and still think its jack and jills fault your are an idiot… (the dough balls review below, if jack and jill can’t reply back in a negative way I will do it for you😉)

Thanks guys :)

Fell upon this site of Jordan and Tia’s when it was desperate measures for us after our kitchen Belfast sink went awol from another company causing big delays in finishing the new kitchen. From the moment I spoke to Jordan I found him to be very pleasant and genuine. He was able to assure me he could get me the sink I chose. He explained how they were made, the tolerances plus carried a lifetime guarantee. I understood all that because I’d had time to do my research.
I ordered by 1pm and received it by 9am the next morning. The sink looks perfect and am so relieved we can get things moving now.
Would definitely recommend Jack and Jill Bath Co Ltd.

Unbelievably helpful, helped me at the beginning picking products to go in my bathroom and recommended me switching from a cheaper toilet to a RAK one and even though it was like £20/30 more expensive it was definitely worth it, thanks!

Brilliant customer service we had a faulty tap which was replaced almost immediately after many calls to the taps technical team . Emails were responded to within hours of emails. Highly recommend Jack and Jill Bathrooms.

Excellent customer service and lovely products! I would 100% recommend and it's great to support independent companies too!

Excellent customer service, products arrived promptly.

Research the company before purchase. I wish I did. its a 21 year old kid with no customer service skills. They would not refund my returned tap and said it was damaged by courier but the scratched tap they sent me photos of was not damaged by me or courier. I can only presume this happened by them.

Hermes would not pay out as it was clear the damage wasn't done by them!!
.........................
Another example of the poor professionalism I have just received an abrupt email to say that he's not happy with my review and defending his age!! I really wish you could upload images on the review to show the communication.

Jordan in future reply to reviews via Trust pilot not my personal email address!!! As stated originally I will take this up with the ombudsman and they will investigate your company!!