Jack And Jill Bath Co Ltd Reviews 

At first I was puzzled why my order was despatched over multiple shipments, then I realised that there was lots of thought around how to delivery all items safely to us. Everything was received in good condition. The staff was polite & very responsive and I was impressed with their customer service.
We won’t hesitate to buy again.
Thanks!

Update to our review still have bath panel we did not order they have refused to collect it and not giving refund, they claim you are not a genuine customer if you have a problem with them. This has been an awful experience and are now taking it further, it seems when it goes wrong it goes wrong big so unless you are prepared to lose your money and get the wrong item shop elsewhere we wish we did, all the negative customers cannot be wrong they have publicly stated they have sorted this bath panel problem but they have not, they have stated an untruth. Do not be fooled when they say the negatives are false they have non existent customer care, go to anyone but these it will be a nightmare should it go wrong order 10107 as I know they will say this is not a genuine order and they falsely stated we were rude, where is our refund 😡

Order number 9649 - 27/11/21.

I was contacted at 9pm the day I wrote the review that the company will be taking me to court if I don’t remove the following review. I don’t understand why it is deemed acceptable to speak to customers at that time and certainly aggressively and threatening.

Absolutely shocking experience and would not recommend in the slightest. Everything was an argument when they made a number of errors and incorrectly advertised goods.

The first sink I ordered was out of stock and then it turned out to be discontinued. Swapped it for another that took three months to arrive. In the meantime, the tap was sent but didn’t receive due to the incorrect address being inputted on the address label. They proceeded to blame Parcel Force and argue with myself rather than deal with them directly however Parcel Force provided the proof that the delivery address was incorrect and eventually after a week of discussions, they agreed to replace ‘because Parcel Force are being unhelpful’.

Eventually the sink came after three months of chasing and not being able to get definitive dates out of them.

It should have been black however it was a dark grey as far as I was concerned. I spoke to my kitchen fitter and a number of others that agreed. And again, the argument began. It was black in their eyes and they proceeded to communicate with Reginox, the manufacturer of the product who would not accept responsibility either.

They did send a number of emails titled ‘Jack and Jill eyes only’ which were forwarded directly to myself. They weren’t saying I couldn’t return, just that I had to pay a 20% restock fee which I was not prepared to do as it was false advertising as far as I was concerned.

The sink I purchased from the range all of a sudden had an update on the product listing to ‘silvery black’ and they proceeded to tell me it was always there. However as I pointed out, the granite used across the range is the same yet it was only two of the sinks that had been updated and the other six were just black.

After a long drawn out week, to accept the return and I did get the refund however I had to fight!

In summary, they lie, customer service is shocking, share sensitive information from suppliers does not instil confidence and would therefore not recommend.

Still no refund after they collected a damaged shower door more than 6 months ago! Read the reviews carefully, its fine when it goes smoothly but when it goes wrong the customer service is shocking. Its not a problem when things go wrong as long as its put right. If you want the cheapest price Jack and Jill might be it. But if you want service after you've parted with your money then look elsewhere. Will now need to find the time to take him to the small claims court.

Edit: share the proof

Thanks for reminding me about this

Jack and Jill are the most reliable company I have come across they promised me a delivery of my bathroom suite for Friday and it it turned up as expected! Thanks guys

My sink arrived damaged, J&J were really fantastic and a replacement arrived two days later. No fuss. Great service. Thank you

I placed my order online. Very simple process. Goods arrived quickly! Product as described. Packaging was superb, the product was great quality & clear fitting instructions. Very pleased, will be recommending to family & friends!

Best company I have used in a long time fast delivery products are amazing quality and very helpful when I needed some advice will be back when I do my downstairs loo

Best company I have ever dealt with they was extremely helpful on the phone even though I took up a lot of their time trying to decide what I want from the colours to styles and brands etc I think I was on the phone for a good hour or so!

I would highly recommend them as they are family run business and treat you with respect instead of just 'another customer'

I really appreciate all your help and thank you very much :)

This director of this company has just hung up on me on the telephone. We asked last Tuesday that the bath panel they supplied be taken back. We asked that the driver turn back for it but we were told it doesn’t work like this and to email stating we want a return, firstly they tried to say we had been explained that the bath panel we got would not be supplied! His female colleague confirmed during the phone call that she had not told us regarding this that the supply was an issue in Turkey. We stated that had we wanted a plain one we could get one much cheaper so could they collect it. We emailed them as requested and we had been told upon enquiring twice by email as it is difficult to get through that our email had been forwarded to the warehouse. We messaged them on Friday yet again unable to get through that we wanted to know what was going on and provided a contact number for ourselves as emails have been non productive. This I’d he was not aware of me and the problem when I first spoke to him today but when pressed said he had spoken to the warehouse on Friday evening, but we were not informed of this at all. He states that it takes a week to arrange a collection. Fair point so I said I would ring him tomorrow to see what is arranged he then said I would need to ring late afternoon at which it would actually be a week then 😂 I said if he wanted to be pedantic I would try to get through late afternoon, at which he stated I need to give them time to do their job😩 when asked if he would communicate with me or give us a call as to what is happening he lost it and hung up. I appreciate business has been tough but this company has no customer care whatsoever, they do not take a week to collect payments, it’s not the time scale that has been the problem it’s the inertia and lack of communication and explanation that is the problem. We will not use them again as we were going to fore the en-suite so they have lost business here but I’m sure with the apathetic manner they don’t care. I await my call with them tomorrow, maybe he will hang up again 🙈 they still have the bath panel they cannot provide on the web site and if I don’t get this sorted I am going to trading standards as this is trades description, I wish I had read the negative reviews on here before using this company, I would shop elsewhere as customer satisfaction is not high in their priorities. To hang up on a customer who is polite and never raised their voice and never used foul language speaks a lot about this company. 😩 EDIT the reason the bath panel is being returned is it is not as advertised on your site it is completely plain and NOT the one advertised which is against trading standards not that we did not like it. Would you pay for steak in a restaurant if you got fish ! The fact that you say we did not like it is an untruth as is the fact I was rude, you could not answer my queries and hung up when you were pressed as to why you have done nothing. Our emails are proof of the fact you supplied a panel we did not order so you can apologise now. I sent you photos of what we ordered and it is the Kartell panel with two indents in not a totally plain one which as we stated we could have bought cheaper. Your standards are below par to say we are stating untruths. Your attempt to persuade us to take the review down is not accepted. We will not remove this until the matter is resolved so we await collection and refund and hope you resolve this without going to a small claims court which will incur you costs. This will be resolved one way or another unlike the customer with the Belfast sink we will Not draw a line under our losses. Refund us and this will come down despite your threatening email Thanks we also record our calls and there is no swearing or attitude on our part we can supply the call there was no shouting or swearing this is defamatory , this is not acceptable as you did not provide the correct panel, you now are slighting us to cover your behaviour so as our emails are all printed even the ones you blocked we will file for small claims Thank you. We will not chase this company anymore they state message via email which is blocked then state I need to call them. I hope they will clarify 👍 order number 10107 delivered 13th Jan as is in your records 👍 we will NOT be funding a courier when you sent the wrong product, please see photo above, this was the panel we ordered not the totally plain panel you sent without our approval, THIS IS NOT due to us not liking it and YOU doing us a favour collecting it, you need to acknowledge this as we have proof, you are making this worse for your business.
UPDATE Monday 31/1 no response from company re courier
UPDATE this has still not been resolved they are not replying to our email it’s been two weeks since they were asked to return
UDATE Friday still no courier date ? they not afford our refund

Ordered shower unit but over the xmas period it was lost in transit.
Jack and Jill chased this for me and sent a new one as soon as it was clear it would be unrecoverable.
Excellent service and commincation.

Excellent products and excellent customer service! I can't praise Jack & Jill bathrooms enough and would recommend them 100%.

Great company really fast delivery into days market you don’t find that often

Composite sink ordered at 11.30am. Received next day at 1.30pm. Excellent service. Thanks.

We ordered a Belfast sink which arrived broken. When we advised J&J that it arrived broken we were informed that we had to let them know within 72 hrs which we had done, they then changed it to 48hrs and refused to refund or replace the sink blaming it on the delivery company. BTW we had this delivered to the kitchen factory and the delivery was made without any communication and without any reference to the buyer so they couldn’t inform me of the issue until I contacted them. I would suggest that if you buy anything from J&J collect it and don’t have it delivered otherwise you may end up out of pocket, as we did…. £271 to be exact!

I was very pleased with the service I received and I loved how helpful the staff were. The item was delivered next day and I am very happy with the product.

Ordered a radiator on Monday, arrived by Saturday. Very happy and will be ordering another one again.

I cannot stress enough how bad this company is. They will take your money for items they know are not in stock and then refuse to answer emails or issue a refund.
They are damn right rude on the phone and have no interest in helping to resolve issues

Jack and Jill are fantastic! Heroes 🦸! Amazing!

They deliver bathroom goods on time!

They have humans who answer emails and the phone and keep track of your order!

They offer clever solutions when there are problems caused by real factors outside of their control eg the driver shortage!

They are friendly and helpful!

They have beautiful products!

I ordered most of my stuff from them and one item sadly from Victorian Plumbing. I’ve been through various circles of bathroom hell with VP, but not with Jack and Jill who are wonderful.