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Jacketvault Reviews 

5
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TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

5 reviews

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1-star

No recent history of asking for reviews

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2.9

All reviews

(5)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish I could give a negative star

I wish I could give a negative star.
i ordered a jacket on September 23, 2025. I heard nothing from the company until I reached out on October 1, asking about delivery of jacket. After 8 days, I finally received an email stating that "due to heavy holiday shopping" the jacket had been delayed, but would be shipped 'within 24 hours' or full refund would be issued. I heard nothing until I reached out again on October 6. I then received another email on October 9, saying the jacket was on its way to their "Texas facility" for shipment. On October 17, I reached out again after having placed a freeze on my credit card and filing a refund request for the charge. On October 17, I received a reply email that they could not ship the jacket because there had been a charge back for the jacket. They said that they were "more than happy" to ship the jacket the next day. It is now November 2, I have NOT received the jacket NOR any further communications.
THIS COMPANY IS A SCAM.
I have filed a complaint with the BBB

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Men Biker jacket

I ordered the Men’s Black Biker Leather Jacket from JacketVault.com, and I’m honestly impressed. The quality of the leather is way better than I expected for the price — soft, thick, and smells like real leather. The stitching is clean, and the fit is perfect (I went one size up, and it was just right). The delivery took about a week, and it came nicely packed with a garment cover. Overall, it feels premium and looks even better in person — I’ve already gotten a few compliments wearing it. Definitely recommend Jacket Vault if you’re looking for something stylish and durable.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a jacket on September 20th

Ordered a jacket on September 20th, and no shipping information yet. Contacted company on Sept 30th, Ronald Dsouzao said my order would be shipped within 24 hours. Still waiting for shipping confirmation.

September 20, 2025
Unprompted review
Rated 2 out of 5 stars

The jacket arrived eventually

The jacket arrived eventually, but it took longer than promised. It fits okay, but overall the experience felt a bit off.

April 6, 2025
Unprompted review
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Reply from Jacketvault

We’ve checked our customer database and unfortunately couldn’t find any order matching your name or details. It appears this review may have been intended for a different company — possibly The Jacket Vault, which is not affiliated with us (Jacket Vault).

If you believe you purchased from us, please provide your order number so we can look into this for you right away — we’d be happy to help!

Rated 1 out of 5 stars

Ordered a jacket a few weeks ago and…

Ordered a jacket a few weeks ago and haven’t received any shipping update. Tried reaching out but no clear response. Feeling let down.

April 3, 2025
Unprompted review
Jacketvault logo

Reply from Jacketvault

We’ve checked our customer database and unfortunately couldn’t find any order matching your name or details. It appears this review may have been intended for a different company — possibly The Jacket Vault, which is not affiliated with us (Jacket Vault).

If you believe you purchased from us, please provide your order number so we can look into this for you right away — we’d be happy to help!

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