While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute trash! For the second time in a row, I went out of my way to try and get a better experience, went there on my lunch break & spent 19 minutes! And I still wouldn’t have given them a bad revie... See more

Rated 1 out of 5 stars

I placed an order through the Jack in the Box app (Order #260222075038838) at Store #3800 in Weatherford, TX. The store prepared the food two hours before the pickup time. When I contacted the store t... See more

Rated 1 out of 5 stars

Well where do I start? Remember Monterey Jacks? JITB had to change their name for that little spell killing all those people? Time for a change again guys because You’re killing me!!!! How does one bu... See more

Rated 2 out of 5 stars

Gridlock at the delivery window. Average dispensing of a car 27 minutes. Once committed to the line immediately blocked by new arrival, claustrophobic, time and gasoline consuming. Ordered through the... See more

Company details

  1. Online Food Ordering Service
  2. Fast Food Restaurant

Information provided by various external sources

Jack in the Box is an American fast-food restaurant chain founded February 21, 1951, by Robert O.


Contact info

2.1

Poor

TrustScore 2 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

CHERRY…IM ALLERGIC!

Specifically I stated NO FRICKIN CHERRY IN NY MILKSHAKE! My order arrived with a CHERRY IN MY MILKSHAKE!
I AM ALLERGIC TO CHERRIES!
Ordered thru Door dash!
IF I DROP DEAD FROM THIS MILKSHAKE MY FAMILY WILL BE SUING!

February 3, 2024
Unprompted review
Rated 4 out of 5 stars

Jack in the box

I absolutely love Jack in the Box! Been eating there sence high school back in the early 70's Sadly I have to drive over 30 miles to enjoy it Only complaint It's not very clean inside Other than that I want to see them in Canon City CO PLEAZZE

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever the breakfast manager needs to be fired or replace and needs to learn how to treat her customer with respect

Went to jack box at the beach and bolsa at the 15232 location and the breakfast manager always has the worst additude l ask for a refill of soda and she ignored me at first then I asked again and she told me no so I tired the machine and she turned off the whole machine the when I asked for my receipt she told me I don't care about your receipt and told me to leave or she was going to call the cops when I asked for her name she put her hand over her tag and went to the back

January 25, 2024
Unprompted review
Rated 2 out of 5 stars

I been hesitating to write a review for this location for over a year, but enough is enough😓

I been hesitating to write a review for about a year but enough is enough, every time you order thru the drive thru, no matter the time of the day, they make you park in front of the store to wait for your order, I been there waiting for a simple hamburger with other 4 cars and they take at least 10 to 15 min to bring out your order, don’t this supposed to be a fast food restaurant, where you mostly go in your 30 min brake?? We have other jack in the boxes around and this is the only restaurant where this has been happening for a long time, it is ridiculous!!

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

Cleveland texas- absolutely the worst…

Cleveland texas- absolutely the worst service ever! Drive thru workers do not speak any English except ok, Rude manager and staff. If it were me... I'd fire them all and start over. Same goes for Conroe Texas.

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

BS! SCAM! or whatever u wanna call Jack in the Box?

BS! SCAM! what ever u wanna call it? I got this coupon yesterday at the Jack in the Box
in Santa Cruz, ca for buy one
JUMBO JACK or SUPREME
CROISSANT and get one free!
call 1-856-876-0461 or visit
JackListens.com! BS! SCAM!
or whatever u wanna call it?
neither one of them work?
unfortunately for Jack in the Box people like me review people like Jack in the Box and people like me read the reviews about people
like Jack in the Box? not only do
they not come back or tell a friend that the experience was positive
or negative? what did this SCAM
cost u? was it worth it or does Jack in the Box even care? they have wasted about 45mins of my time and I saw it coming and I
TRUSTED THEM again? Jack in the Box doesn't care about us?

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Finally good quality

Have had less than par experiences at the Farmington MO jack in the box for the last couple years as they seemed super understaffed and low number of customers.

Tonight was like jack in the box of old. Hot food and good quality. They still seemed understaffed but managed to keep good quality. Whoever was working at 7pm on 09/09/23 deserves praise.

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

Useless mobile app

Mobile app is useless. Super slow and faulty. I ordered one sandwich but it insisted on giving me two and did not allow me to remove one of them

August 17, 2023
Unprompted review
Rated 1 out of 5 stars

More Mistakes.

The Beans had fell out of the Tiny Tacos, and the Latino Group had Poor English.

The Chicken Wraps had turned from Crispy to Uncrispy within the Fridge at home. Yuck!

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

Rude co workers

Rude co workers. And get this apparently they charge 3 dollars for a glass of water. There was no kindness shown to us at all. Alyssa was the lady working there that was of no help and completely not understanding at all. She even slammed the door in our face before we got all of our food. Just plain out rude.

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

False advertisement should be outlawed

It must be nice to give false advertisement and to sell product that looks nowhere remotely close to the false advertisement dictated on a regular basis I buy ultimate bacon cheeseburger only to find paper wafer thin bacon on my sandwich but when you see the advertisement it's got bacon as thick as my finger on the sandwich. Why is it I don't have enough money to sue them for million's of dollars for false advertisement.

June 12, 2023
Unprompted review
Rated 2 out of 5 stars

Jack in the Vons center on Black…

Jack in the Vons center on Black Mountain Rd. Stopped for a breakfast Jack and hash browns this morning. Sandwich had the appearance and taste of something that was sitting around for awhile. Hash browns were way under cooked. Went back for a refund and was informed the manager had not informed employees how to do refunds. This situation is clearly at the feet of the manager. As manager you are responsible for the training of your staff. As manager you failed your employees and your customers. The employees present wanted to help however, did not know how to correct the situation. Bad management is the root of underperformance and failure. The manager of this restaurant has failed their company, employees, and customers.

June 11, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look