My experience has been great so far but I am just getting started. Can't wait to try all the different games. There's an abundance of all sorts of games to play with,,😃the welcome bonus wasn't very g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its fun, good games, and I like the loyalty points. Just finished d wagering requirements on the high end.
Hello Jackpot City Team, My experience with your Casino Site is not too bad. You have a lot of existing slot games but unfortunately I haven’t been winning as much as the other numerous Casino... See more
I enjoy the games, site is set up well. I do get tired of lagging at times, being disconnected from the server etc. I do wish that all withdrawls were immediate instead of some being next day.
Company details
Written by the company
Get Your £/€/$1600 FREE Casino Bonus to play online casino games at JackpotCity Online Casino. Play Online Slots, Blackjack & Roulette Now!
Contact info
South Africa
- jackpotcitycasino.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome variety of games and…
Awesome variety of games and withdrawals are quick good deposit bonuses too
July 23, 2026
Unprompted review
just like every other site rip off city…
just like every other site rip off city not jackpot city at all
July 23, 2026
Unprompted review
It’s a great Easy to use site just…
It’s a great Easy to use site just needs more free spins offered
July 23, 2026
Unprompted review
Constant tech issues
Ongoing tech issues with the app and website that I don't experience with any other gaming platform which gets frustrating.
July 22, 2026
Unprompted review
very sad as Jackpot city was a great…
very sad as Jackpot city was a great site. Recently they have changed bet's (if you play 4. bet they bumped it back to 2). They still pay our promptly, however if you ever get a free spin on multiple games you'll be lucky! Cashingo games don't work well, and when I put in a query about multiple jackpots that I took screen shots of I was given garbage excuses.
July 6, 2026
Unprompted review
l think that when you offer free spins…
l think that when you offer free spins could be a little better than one or two and the wheel that we spin could pay out a little better also. l am not saying that win a million all the time. You said to be honest well there it is and l agree with the other people about Value for the money
July 20, 2026
Unprompted review
Great app
Great app, fast and responsive customer service which is the main purpose of why I love this app
July 23, 2026
Unprompted review
Hello Jackpot City Team,
Hello Jackpot City Team,
My experience with your Casino Site is not too bad. You have a lot of existing slot games but unfortunately I haven’t been winning as much as the other numerous Casino Sites and that’s why I haven’t been playing on your Casino Site as much as the other ones. I will continue playing on your Casino Site still but if I don’t win hardly I will unfortunately have to disable my account. Sorry if I do but I have to win to insure I have revenue coming inn to continue playing, thank you for letting me write to you to let me know how I feel and rate your Casino Site.
Sincerely,
Robin Tsakoza
Prophet River First Nation
July 22, 2026
Unprompted review
Great website with amazing games
Great website with amazing games. Ive withdrew big amounts and never had a problem. Best slots online
October 30, 2025
Unprompted review
Great casino
July 9, 2026
Unprompted review
Winning $14,024.00 was a great…
Winning $14,024.00 was a great experience especially winning that amount from Jackpot City was a blessing in the skies. I'd like to thank you the team for all your support & fast withdrawls. I rate you 5 star and I hope to win bigger again in the near future...thanks so mucn.
July 20, 2026
Unprompted review
Easy platform to navigate
Easy platform to navigate. Home screen not cluttered and confusing. Rewards and promo's are decent.
July 23, 2026
Unprompted review
I have been spinning the bonus wheel…
I have been spinning the bonus wheel for over 400 days now kept record of this I keep landing on the same three squares completely avoiding the other three on the wheel for over 400 spins is a statistical improbability proving that the random on this wheel is broken AI has identified it as statistically impossible to spin the wheel that many times and it completely avoid three of the outcomes that are possible
July 23, 2026
Unprompted review
I have won more than what I have put in
July 3, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.