Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
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Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
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My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
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Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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Good but auto subscription
Was a curious guest and suddenly had a premium upgrade charges to me. However by contacting their excellent customer service team this was resolved in minutes. Great platform but not used booking flights yet. May return at later date. Excellent customer service though. 👍👍
December 4, 2025
Unprompted review
Reply from Jack's Flight Club
Thanks so much, Marcus — your review made our Member Experience team smile! We're delighted to hear you received the excellent service we always aim to deliver.
Just to clarify for anyone reading along: our annual fee does renew automatically by default, and we make sure to clearly outline the pricing and renewal process on our upgrade pages and during checkout at the time of signup, so members know exactly what to expect.
We’re really glad to have you with us, and we hope an incredible Flight pops up soon!
I couldn’t remember if I had a…
I couldn’t remember if I had a subscription so when I reached out to them, they got back to me in a very fast timeframe and answered my question. I did tell them I did not want to renew only because the local airport in Spokane Washington is not on their list so in order to take advantage of the great deals, I would have to fly out of Seattle Washington, which is about a 5 Hour Dr. from my house. I did tell them if they get Spokane Washington. I will definitely sign back up.
November 30, 2025
Reply from Jack's Flight Club
Hey Darrylin
Thank you so much for the lovely review! We’re thrilled to hear you’ve been enjoying the club so far.
We’ll be sure to let you know the moment we start covering departures out of Spokane. You’re always welcome to stay on Standby for as long as you like so you can keep receiving our free Flights in the meantime — and hopefully we’ll be able to help you find something perfect from Spokane soon.
Thanks again for your support, and wishing you many great trips ahead!
Reply from Jack's Flight Club
This made us so happy, Giulia! We're elated that our service met your standard and we were able to assist you quickly and efficiently. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Did not find this site useful
Did not find this site useful, believe I cancelled a long time ago and yet they auto-renewed me and charged $63, on my card.
I do not recommend this site.
November 30, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Roger. Thanks for giving us an opportunity to look into your account more. We have reviewed your subscription details and email history, to ensure there was no service failure.
We can confirm there was no prior request to cancel nor any contact with our Member Experience team to request they cancel on your behalf. We reached out to you directly to advise of this and to also let you know that you are still within the refund timeframe, that we've gone ahead, cancelled the billing and refunded the last sub fee.
We sadly have no feedback on what about the service did not meet your expectations and we would love to hear more about that, should you wish to share it.
It's disheartening to receive a 1 star review when there was no service failure on our end. We are open to any suggestions that you might have. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
This was awesome, Sean. Thank you! We aim to provide you the very best flights and the most amazing member experience. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Pointless, Worthless Waffle
Pointless and worthless website, because even if you do find something of interest, you still need to do the steps outlined below. In fact, the online magazine format just makes for more nonsense to wade through. It's just a vague list of ballpark figures they found on Google Flights several days beforehand. If they have the claimed army of bots, scouring the internet for bargains, they probably need some proper programming.
Here's what to do...
A: Get onto Flights.Google and enter your departure airport, "One-way" and the approx date you want to leave.
B: Select your destination, region or "Anywhere".
C: Select an interesting arrival airport from the map and open it and click on "View flights" and then "Price graph."
D: Find the best price and select it, then click on "OK" and change to "Round trip."
E: Open the "Date grid" and navigate around it to find return flights that suit you.
F: Send me £6 per month for doing almost Foxtrot Alpha.
RESPONSE TO JFC:
This is just a load of blah, blah, blah. Jack's Flight Club was once a reasonably useful site, but they got lazy - and rather than actually digging out good deals, they have chosen to just say that they do it. The evidence is in the "alerts," which are, as I said in the title of my review: "Pointless, Worthless Waffle". There is not one single tiny sliver of useful information worth reading in the emails. It's just spam. There is absolutely NO reason for this scammy business to exist.
Hand on heart, follow my steps above - and you will find the best deals out there. One retraction: don't send me your hard-earned £6 per month. Save it, invest it wisely, or use it to help someone less fortunate than we are.
November 30, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, VJ. You're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights.
The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
Great offers
Great offers
I needed some help from the team and they were quick to respond and very helpful
November 25, 2025
Reply from Jack's Flight Club
We're so happy to see this, Carol and glad they were able to get everything sorted quickly :) Thank you for leaving your review and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Dusan understood what the issue was and…
Dusan understood what the issue was and took immediate steps to resolve it
November 27, 2025
Reply from Jack's Flight Club
Thank you very much, Mario! Dusan is one of our Member Experience masters and you were definitely in capable hands. So happy to see that everything was resolved. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Good recommendations
November 27, 2025
Reply from Jack's Flight Club
Hey, Timothy, thanks so much! We're so glad that we were able to assist with the flights that you were after and we hope you have an absolutely amazing trip. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Whilst I am new to this concept and an…
Whilst I am new to this concept and an older traveller the team are very helpful in offering advice and support about booking flights, information and experience about countries visited and tips for looking for the best flights etc
November 23, 2025
Reply from Jack's Flight Club
Gordon, this made us so happy! Thank you for your very kind words. We're over the moon that we were able to assist you and give you some inspiration. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Good customer service
Very informative and reached out quickly with my query. Solved the issue very helpfully.
November 26, 2025
Reply from Jack's Flight Club
Hey, Richard! Thanks so much for taking the time to leave your review!! We're thrilled to see that your query was resolved quickly and you were able to access your account and all the amazing flights. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Ask for Jack
No complaints and will continue to be a client. Jack and his amazing customer service being one of the reasons!
November 27, 2025
Unprompted review
Reply from Jack's Flight Club
This made our day! Thank you so much for leaving this review, it really is a testament to how wonder our Member Experience team is. We look forward to offering you even more amazing flights and serving you. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Thank you so much for taking the time to leave your review :) We're so happy that we were able to sort your membership query. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Really great team with excellent…
Really great team with excellent customer service. Recommend using them.
November 24, 2025
Reply from Jack's Flight Club
Thank you very much for your kind words! Our Member Experience team don't just focus on resolving your query, they always try to do so in the quickest, most efficient way. We're so happy that we were able to assist you. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Hey, Shelley. We're so happy that we were able to assist with your subscription query and get everything sorted promptly. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Amazing Deals
You are just silly if you don't sign up for their premium service. You'll save all of that and more on a single flight that you book. On second thought, don't sign up. I'd rather keep all the deals to myself.
November 20, 2025
Reply from Jack's Flight Club
Becky! Thank you so much!! This made us so happy and also gave us a good chuckle :) We love that you've been enjoying the deals and please remember to send us a postcard the next time you book.
Works really well
Works really well. Never disappointed with the cheap flights the company share.
November 20, 2025
Reply from Jack's Flight Club
Hey there
Thanks you very much for sharing this, it makes us so happy to hear this!! We love finding and sharing the best Flights at the best fares, and we’re always thrilled when our Travelers get great value from them. We also enjoy passing along tips and tricks to help our Travelers become even better Navigators, so you can spot amazing deals on your own too.
Thanks again for the lovely feedback — we really appreciate it!
E-mailed them in May to cancel my…
E-mailed them in May to cancel my subscription as due to illness cannot fly anymore.They confirmed my cancellation,but are still taking money from my bank. Avoid these con artists.
November 20, 2025
Unprompted review
Reply from Jack's Flight Club
Hey Edward
Thanks for sharing this feedback. I have checked this out, I see that your account was checked and deleted by one of our team members back in August of 2025 as per your request. As the account was deleted we cannot access any information associated with the account as per GDPR. I also see that one of our team members is currently waiting on a response from you, so that they can look into further assisting you. I am sorry for your negative experience and I hope we can get this cleared up for you soon.
I've been dealing with some health…
I've been dealing with some health issues the past few years, which impacted my ability to plan any travel. I didn't realize that I was still showing as active with Jack's until I got the email from Jack's. I responded immediately that I needed to cancel my membership expecting to hear nothing, but to my surprise I received an immediate response & then got a message the next day that they had canceled my account & issued a refund. I was amazed! And so very thankful. I will rejoin when I'm better & will and have recommended Jack's to my friends. Their customer service is outstanding.
November 15, 2025
Reply from Jack's Flight Club
Thank you so much for sharing this, Lynn, it made our day! We’re so happy we could help you out. Our Member Experience team always strive to go beyond standard customer care.
We can’t wait to welcome you back to The Club as a Takeoff Traveller when you’re ready for your next adventure, and we’ll be right here to help you find the best Flights to get there.
Reply from Jack's Flight Club
Hey there,
Thank you so much for your review, it made our Member Experience team smile! We’re thrilled to hear that we could get your query sorted quickly and smoothly.
If you ever need a hand with anything else, don’t hesitate to reach out to us at support@jacksflightclub.com we’re always happy to help.
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