Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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Customer service at JFC is fantastic
Customer service at JFC is fantastic - response time, helpfulness and overall service is exceptional. Emailed in the evening and response in minutes, and response was above and beyond compared to a lot of companies. Thank you
December 24, 2025
Unprompted review
Reply from Jack's Flight Club
We love to see this, Amanda!
We’re so glad to hear your account query was handled quickly and efficiently.
If there’s anything else we can help with, please don’t hesitate to reach out to us at support@jacksflightclub.com, and thanks for being part of the club!
This is a great little group and…
This is a great little group and they’re really nice people. I personally stopped cooking. It’s great.
December 20, 2025
Reply from Jack's Flight Club
Andrew, thank you so much for the lovely review! We’re really glad to hear you’ve enjoyed being part of The Club and that you’ve had a great experience with the group and the people behind it.
Thanks for being part of The Club, and feel free to reach out to support@jacksflightclub.com at anytime if we can help.
Outstanding customer service
Outstanding customer service. Came back immediately to resolve an issue I had. Well done Jacks flight club. Not many businesses resolve anything quickly these days . Brilliant stuff
December 22, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Linda! We're elated to see this and so glad that the team were able to assist with your query. Our team are called Member Experience just for that reason, providing great customer service while getting your query resolved, making your experience contacting them above and beyond! If you need anything else, please don't hesitate to reach out again.
Great customer service
Great customer service - super speedy turnaround times. Thank you! :)
December 21, 2025
Unprompted review
Reply from Jack's Flight Club
Thank you so much for this review Anna, it absolutely makes our day! Our Member Experience team are some of the best and strive to give exceptional service. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
The team at Jack's Flight Club are so…
The team at Jack's Flight Club are so helpful and attentive. Emailed me back straight away and couldn't be more kind.
December 11, 2025
Unprompted review
Reply from Jack's Flight Club
Hey Tina, thanks so much for taking the time to leave your review and for your kind words :) We're so happy to see the guys were able to assist you, we expect nothing but the best from our wonderful Member Experience team! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I am satisfied with the service provider
I am satisfied with the service provider
December 17, 2025
Unprompted review
Reply from Jack's Flight Club
We're so happy to see this, Noufal! We hope that we can continue to bring you wonderful service and amazing flights. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
JFC is a star ⭐️
JFC has broadened my horizons and with it, confidence. I have now been travelling to places I never thought I would or could. Bonus points for guiding towards cheap fares as well! 💯
December 11, 2025
Reply from Jack's Flight Club
Shaweta, this made our hearts so happy :) That's exactly what we aim to do! We don't only want to bring you the best flights, but also that travel inspiration that makes you consider a place you never even thought of and get you to the places you have on your list, of course. This feedback has been shared with the team and we are thrilled to have you as a member and bring you even more amazing flights!!
Helpdesk experience
I got into a muddle on how to do things online including cancelling something. The help team sorted everything really quickly,, no judgement. They really couldn’t have been more helpful and all through email. Thanks guys.
December 14, 2025
Unprompted review
Reply from Jack's Flight Club
Pippa, thank you so much for leaving this review and letting us know :) Just what we'd expect from our wonderful Member Experience team! So happy that they were able to sort your cancellation query quickly and efficiently. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
very responsive customer support email
December 15, 2025
Unprompted review
Reply from Jack's Flight Club
Thank you for this review, Charlotte :) We're so happy that we were able to assist you. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Well worth the money for this phase of…
Well worth the money for this phase of my life. I’m in my mid fifties and I’m done with working lots of OT. It’s time to start living it up a little bit. These deals provide a nice inflow of ideas to explore at great prices. So far… Italy, Aruba, St John, Austria, Hungary, Costa Rica and Czechia.
December 10, 2025
Reply from Jack's Flight Club
This is wonderful, Andrew! Thank you for letting us know that we've been able to broaden your horizons and add some more interesting places to your travel checklist. We love travel and exploring, so our flights are jam packed with not only great offers but awesome recommendations. Make sure you're sending us a postcard from your booked deals :) We love seeing where you're off to next!
Love seeing the emails arrive with all…
Love seeing the emails arrive with all the tempting places you can go. Got a couple of really cheap flight options through these emails so I'd recommend the Club to anyone.
December 11, 2025
Reply from Jack's Flight Club
Suzanne, thank you so much! We love knowing that you've been able to benefit from the Club already and please make sure you send us a postcard from the flights that you've booked. The link can be found right there at the bottom of the flight info. We hope that you've had some amazing trips and we look forward to assisting you with even more!
Reply from Jack's Flight Club
Nathan, that's definitely what we're aiming for! We don't just love deals, we also love to travel. That's why our flights are so well written and full of travel inspo, because it's being done by a team of people who also love exploring this big, beautiful world and sharing their experiences and amazing insider tips. We're doing our best to make sure we keep you updated on awesome tips and helping you add some new places to your bucket list :)
Fast, Responsive, Old-Fashioned Customer Service
Fast, responsive team. Before posting a complaint, I would recommend contacting the team directly. In my experience, they are consistently quick to respond and genuinely willing to resolve any issues. This is a level of old fashioned customer service that is increasingly rare. Highly recommended.
December 12, 2025
Unprompted review
Reply from Jack's Flight Club
Oh Clare, this made us so happy. Thank you very much for the kind words. For sure, we completely agree that everyone should reach out to the team first. They go above and beyond to assist and to ensure they get back in touch quickly. We truly appreciate the comparison, as we strive for member experience and not just customer service :)
Very rapid
I was having difficulties having just joined but the team responded expediently. Thank you
December 10, 2025
Reply from Jack's Flight Club
This is wonderful, Jan! Nothing less than we'd expect from our amazing Member Experience team :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
They advised me that I didn't have…
They advised me that I didn't have winnipeg as my departure city.
December 9, 2025
Reply from Jack's Flight Club
We're so glad that we were able to clarify that for you, Anne, to ensure you're seeing all the flights you're after. We hope that you're able to book soon and once you do, please remember to send us a postcard! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Hey, Henry, we truly appreciate this! Thanks so much for taking the time to share your feedback with us, brought smiles to our faces. We will continue to do our very best to bring you awesome flights and amazing service. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
Friendly and very helpful team!
The JFC team are always very quick to respond every time I've asked for help. Very gracious, friendly and helpful staff!
December 6, 2025
Reply from Jack's Flight Club
Task, thank you so much for taking the time to share this review — it truly made our day!
Our Member Experience team is always more than happy to help however they can, and our Navigators are some of the best at uncovering incredible Flights and sharing the tips that make your travels even smoother.
We’re so glad you’ve had a great experience with us so far, and we can’t wait to keep finding more great Flights for you!
Had an issue terrific customer service
Had an issue with my automatic renewal, reached out to your customer service. The response time was fabulous and help me resolve the issue in short time.
December 5, 2025
Reply from Jack's Flight Club
Thanks so much for your review, John!
We’re really glad to hear that our Member Experience team was able to get everything sorted for you quickly — they’ll be delighted to hear your feedback.
If you ever need a hand with anything else, you’re always welcome to reach out to us at support@jacksflightclub.com
Can't wait to book!
I have only recently upgraded and have received 2 deals so far. They are for early in the new year and I hope to receive more deals for later travel dates. I look forward to booking a Wow deal to somewhere soon!!
December 2, 2025
Reply from Jack's Flight Club
Hey Jan, thanks so much for your review!
We're really glad to hear you've enjoyed your experience with us so far, and we hope we’ll be able to send an awesome Flight your way soon.
Thanks again for being part of The Club :)
Great and prompt customer service
Been using it for a few years, Excellent deals, and when I had an issue with my subscription they promptly responded, communicated clearly and dealt with me empathetically, really impressed, thanks guys!
November 30, 2025
Reply from Jack's Flight Club
Thank you so much for your kind words, Zak :) This absolutely made us smile! Helping bring your travel dreams to life is genuinely what we love most, and it means a lot to know we’ve been part of your journey.
Here’s to many more adventures ahead — we can’t wait to keep sending great Flights your way!
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