Jacksons Nurseries Reviews 901

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the plants, which are often described as healthy, strong, and well-grown. The delivery service is also frequently highlighted for its efficiency, speed, and the careful packaging that ensures items arrive in perfect condition. Many people commend the staff for their helpfulness, professionalism, and excellent communication, making the overall purchasing experience very positive. However, some customers also noted issues with their orders, including receiving plants that were not in the expected condition, such as being dry, diseased, or smaller than advertised. A few people experienced problems with order processing and communication, mentioning slow responses or difficulties in tracking their purchases.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the plants as... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent condition of plants upon... See more

Order

Clients share ambiguous opinions on order. Many customers report positive experiences, praising the ease of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery, with... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A VERY HAPPY CUSTOMER Very pleased with our order from Jacksons Nurseries. Plants extremely well packaged for transit resulting in their being in very good condition on arrival. Looking better t... See more

Rated 5 out of 5 stars

My first purchase from Jacksons Nurseries. Rose 'Glorie De Dijon'. Most Nurseries only have this to send out as bare root from November. I wanted one in a pot, ready to plant now. Beautiful, healthy,... See more

Rated 5 out of 5 stars

I ordered some plants this Monday by their website. Acknowledgements were sent a few minutes later. Jacksons and the courier notified me yesterday (Wednesday) of the proposed arrival today (Thursda... See more

Rated 5 out of 5 stars

What a revelation Jackson's nurseries is! We had a frustrating car journey there, so went straight to the café for a coffee and scone. Truly DELICIOUS; the freshly-made scones were still warm from... See more


Company details

  1. Garden Center

Information provided by various external sources

Jacksons Nurseries is a traditional Nursery based Garden Centre on the edge of the beautiful Staffordshire Moorlands that offers UK wide delivery on over 1000 plant varieties including Perennials, Shrubs, Bamboo, Heathers, Roses, Rhododendrons, Ornamental and Specimen Trees, Conifers, Fruit Trees and Bushes plus much more...


Contact info

4.8

Excellent

TrustScore 5 out of 5

901 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality bare root roses, received promptly.

I was extremely pleased with my order for two types of hedging roses which arrived in less that 48 hours. The plants were packaged well and in good condition. They were of a good size with healthy roots. I planted them today and look forward to seeing great roses in the summer.

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

Good costumer service!

I would like to say thank you to Luke for sorting out the problem.
Good costumer service, good communication. Delivery on time.
Thank you guys!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Wreath making

I visited Jacksons for a wreath making experience. It was fantastic, Jodie had loads of things to choose from to add to the wreaths.
We also had a cup of tea included and a delicious home made mince 😋.
It was a lot cheaper than similar classes but just as good.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Went looking for a Christmas tree and…

Went looking for a Christmas tree and was very disappointed by the lack of selection. There were very few trees available, and the ones that were there didn’t look great. For a place that should be well stocked during the Christmas season, this was frustrating. Ended up leaving without buying anything. Staffed look tired and cold during this weather!
No Christmas feeling or spirt in the garden centre!

December 10, 2025
Unprompted review
Jacksons Nurseries logo

Reply from Jacksons Nurseries

Hi Frankie,

Sorry to hear you were disappointed with your experience at our garden centre.

I have an idea of how I can help you on the Christmas tree. Please send me an email at l.jackson@jacksonsnurseries.co.uk or give me a call on 07961 212 492 and we can talk through it.

We always look to bring the Christmas spirit at this time of year. We had our very own Santa at the garden centre earlier today donned in his new suit - sorry if you missed him. In recent weeks we've also had carol singers, a ukulele band, Christmas music and various festive farm shop events with free mince pies and mulled wine.

We're incredibly proud of our garden centre team. Moving the Christmas trees around the garden centre and netting them is hard work and our team do it with a smile whatever the weather.

It is now (14th Dec) late in the season for Christmas trees. Most people buy their trees on or around the 1st December. People who buy later than that generally choose the weekend of 6-7th December. We have around 20-25 cut trees and about 50 potted trees left at this stage in the season.

Whilst we appreciate it's a smaller selection than earlier in the season, if we had any more at this point, we would be over-stocked and would end up chipping lots of cut trees after Christmas, which would not be good for the environment or the viability of our nursery.

That said, noting your disappointment with the experience I would be happy to offer you the tree I had reserved for my family and deliver it to you locally. My family and I can then have one of the other remaining trees instead. If you would like to take me up on this offer please send me an email or give me a call using the details above.

Thanks,
Luke Jackson

Rated 5 out of 5 stars

A VERY HAPPY CUSTOMER

A VERY HAPPY CUSTOMER
Very pleased with our order from Jacksons Nurseries. Plants extremely well packaged for transit resulting in their being in very good condition on arrival. Looking better than one we had purchased from a nearby garden centre. Would highly recommend this company and will definitely be placing more orders with them in the future.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless.

Ordering was simple, postage costs very reasonable and the plants were sent quickly. Tracking was excellent, I could see where the delivery was almost in real time.
The plants were very well packed and arrived in perfect condition, looking strong and healthy.
This was such a good experience I felt giving a review was the least I could do!
Will not hesitate to order from this nursery again.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I recently received a potted Christmas…

I recently received a potted Christmas tree from Jackson's and I was absolutely delighted with it.It was well wrapped and watered.I had never had one before so I was a bit dubious about what it would be like but I needn't have worried.I can't wait to bring it in and decorate it.The price was reasonable compared to others online so I didn't mind the postage cost.I would highly recommend.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Jackson's Nurseries Online - Such Good Service!

Such good service, quality and value for money, can't recommend this nursery highly enough, the communication was excellent, and when the plants arrived, they were in excellent condition and so well packaged - I buy a lot of plants on-line and have never before received such good and well-packaged plants. The delivery charge is also amazingly good value!
Patti Sanderson

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Jacksons Nurseries are fantastic!

Jacksons Nurseries are fantastic!
I've recently had Jacksons Nurseries provide plants for a conference exhibition and from start to finish they have been brilliant. Not only was it a fairly short notice order but our delivery and pick up times were very specific as well. Hayden has been brilliant at communicating with us, helping us with photos to allow us to pick the right plants in stock as well as providing the delivery and pick up assistance. We had great feedback from the display at the exhibition and the plants were then donated afterwards - which Jacksons also helped with. All in all couldn't recommend Jacksons Nurseries enough- very accommodating.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service, products and pricing!

This company by far exceeded my expectations, they were prompt, helpful and knowledgeable with my queries, extremely competitive in pricing and their products are exceptional, I would buy from here time and again and highly recommend them to any purchaser, thank you Luke and your team for such outstanding service

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant on all fronts

Absolutely brilliant from ease of ordering, communication through to delivery. And a lovely photinia exactly as advertised.

Wish I had found them earlier, as streets ahead of another nursery we bought from earlier this year in terms of customer service and tree quality.

The care taken to protect my new photinia during transit was amazing.

Thank you so much to the team at the nursery.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Plant Nursery

What a great plant nursery. From my initial contact online with them they could not have been more helpful, sourcing additional plants so I could buy the number I needed. They arrived extremely carefully packaged, in excellent condition, happy, healthy plants.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tree and first rate customer service

The tree I ordered was delivered within the two hour delivery window and the driver left it exactly where I requested. The tree was beautifully wrapped and secure on its pallet.
I was impressed by the quality of the communications between myself and Jacksons. I was kept informed about the progress of my order.
The tree itself is in lovely condition and looks wonderful in the place in the garden reserved for it.
This is a first rate service. If I'd gone to the nursery myself and chosen a tree I couldn't have picked a better specimen.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good looking healthy plants

Wanted some dwarf Azaleas , nothing available locally.
Found them on Jacksons at nice price and good variety , ordered them and delivered within a few days .
They came really well packed and protected .
The three pants look extremely healthy .
Very pleased with my purchase

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great garden centre with huge range of…

Great garden centre with huge range of plants on offer.
I ordered a selection of Sedum plants which arrived very quickly, well packed, delivered safely.
There was a minor issue with one of the plants but that was very quickly sorted out with Luke (sales dept:), very helpful and friendly and easy to communicate with.
Definitely recommend this centre for your online requirements.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Issues resolved quickly

Unfortunately on this occasion I had an issue with my order - my reason for leaving a 5-star review is because of the way it was handled. My concerns were acknowledged, and the manager contacted me by phone to discuss. Everyone I spoke to was very polite, and the issue was resolved quickly and to my satisfaction.

August 18, 2025
Unprompted review

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