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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the luxurious feel of the sheepskin and the sturdy construction of items like boots and slippers. Many consumers also appreciate the competitive pricing, finding the products to be a great value compared to other brands. The ordering process is frequently described as easy and efficient, with numerous mentions of quick and punctual delivery services. However, some customers were not happy with certain aspects of their experience. A few reviewers were disappointed to find that products labeled as "Made in China" when they expected them to be of UK origin, particularly given the company's branding. Some people also felt that the gift packaging was overpriced for what was provided, and a small number of customers received items that were not the expected color or had issues with the fit of certain footwear, such as slippers being too narrow or lacking proper foot support.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the excellent quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Price

Clients share positive opinions on price, consistently highlighting the affordability and value for money.... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering, with many... See more

Based on these reviews

Rated 5 out of 5 stars

Bought a clearance double sheepskin rug at a great price after comparing various other companies. Came very quickly yesterday and super impressed, very nice, can't see any flaws, maybe slight colour d... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of the short sheepskin boots to use as slippers. These boots are amazing as they’re extremely well made and surprisingly light and most slipper boots that look similar don’t usually la... See more

Company replied

Rated 5 out of 5 stars

I’ve worn Australian sheepskin boots for years. I stumbled across Jacob’s and dalton when looking for a new pair and thought I’d give them a go. Frankly, I’m astonished. They produce a fantastic produ... See more

Company replied

Rated 5 out of 5 stars

Repeat order of short hair rugs. As before they are so soft and warm on my sofas. Excellent quality. Came beautifully wrapped. Unbelievable value especially with Black Friday discount. So much be... See more

Company replied


Company details

  1. Sheepskin and Wool Products Supplier
  2. Bedding Store
  3. Clothing Store

Written by the company

Jacobs and Dalton is a Yorkshire based brand specialising in premium sheepskin products, including slippers, rugs, pram liners, and homeware. With a focus on comfort, quality, and sustainability, all of our sheepskin is ethically sourced, and our designs are crafted to offer timeless luxury and long-lasting durability. Jacobs and Dalton blends traditional craftsmanship with modern style, creating cosy, practical pieces that bring a touch of everyday luxury into your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The wool comb works brilliantly and…

The wool comb works brilliantly and excellent service.

November 10, 2025
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Reply from Jacobs & Dalton

Thank you so much for your lovely review!
We’re really glad to hear the wool comb is working so well for you, and it’s wonderful to know you were happy with our service too.
We truly appreciate you taking the time to share this 🤍

Rated 5 out of 5 stars

Quality is second to none

Absolutely fantastic service, quick delivery & I am so happy with my new purchase!! On point & on trend. My 5th pair of shoes from Jacobs & Dalton & the quality is second to none x

November 11, 2025
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Reply from Jacobs & Dalton

Thank you so much for this amazing review!
We’re absolutely delighted to hear you’re happy with your new purchase, and it means the world to us that you’ve come back for your fifth pair, what an honour!
Hearing that you love the quality and the service truly makes our day.

Thank you again for your continued support 🤍

Rated 5 out of 5 stars

Pleased as punch!

Prompt delivery and such good value, very comfortable, snug boots and half the price of another UK brand I normally buy from. I therefore bought two pairs of boots and I got a Black Friday deal on them. Pleased as punch!

November 28, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your wonderful review!
We’re thrilled to hear how pleased you are with your boots, and even better that you were able to enjoy the Black Friday deal too! Knowing you found them comfortable, snug, and great value (especially compared to other UK brands) truly means a lot to us.

Thank you for choosing us, twice over! 🤍

Rated 5 out of 5 stars

I have bought boots from Jacob’s and…

I have bought boots from Jacob’s and Dalton a few times! They are fantastic shoes, well made, comfortable and the service from the company is efficient and friendly! Highly recommended!

October 27, 2025
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Reply from Jacobs & Dalton

Thank you so much for your wonderful review, we’re truly grateful for your continued support!
It means so much to hear that you’ve returned to us multiple times and that your boots have been consistently comfortable, well made, and loved. We always aim to pair quality craftsmanship with friendly, efficient service, so your kind words really do make our day.

Thank you again for recommending us, we appreciate you more than you know 🤍

Rated 5 out of 5 stars

Repeat order of short hair rugs

Repeat order of short hair rugs. As before they are so soft and warm on my sofas. Excellent quality. Came beautifully wrapped. Unbelievable value especially with Black Friday discount. So much better than a top interior design shop and less than a third of the price. Really great to buy British too and help our farmers.

November 27, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your wonderful review, it truly means a lot to us.
We’re delighted to hear you’re enjoying your short-hair rugs again; knowing they’re adding softness and warmth to your home is exactly what we hope for.

Our team takes great care with every order, so it’s lovely to hear the wrapping and presentation made a difference too. And thank you for recognising the value, we pride ourselves on offering premium British sheepskin without the luxury price tag, while continuing to support British farmers.

We’re so grateful you chose to shop with us again, and we hope your rugs continue to bring that cosy comfort you love for years to come 🤍

Rated 5 out of 5 stars

Very good comapany

I recently bought 2 pairs of boots with a discount code, tall chstnut and extra short platform boots, both are wonderful. Already have another pair of tall boots, I'm going to weatherproof them and they'll be my outdoor boots now. I also own the sheepskin 2 bar sandals and they have been wonderful and long lasting.

November 26, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your lovely review!
We’re absolutely thrilled to hear you’re enjoying all your Jacobs & Dalton pieces, from the tall boots to the platforms and even our sheepskin sandals 🤍

It means the world to us to know they’ve been long-lasting, cosy, and well-loved. Weatherproofing your tall pair for outdoor adventures is a brilliant idea too!

Thank you again for your continued support - it truly doesn’t go unnoticed.
Warmest wishes from all of us at J&D 🐑✨

Rated 5 out of 5 stars

Lovely double size sheepskin rug

I have just received double size sheepskin rug and delighted with its look and cost - I have just ordered another one as so impressed with quality thankyou

November 25, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you so much for your lovely review! We're absolutely delighted to hear that you’re pleased with your double sheepskin rug, and even more thrilled that you’ve ordered another one!

We really appreciate your support, and it means a lot to know the quality has made such a great impression. We really appreciate you taking the time to share this.

Thank you again for choosing us!

Rated 5 out of 5 stars

Lovely warm slippers

Lovely warm slippers, well priced and promptly delivered. Ideal.

November 20, 2025
Unprompted review
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Reply from Jacobs & Dalton

Thank you for taking the time to leave your feedback. We’re so pleased you found the slippers warm, well-priced and promptly delivered, that’s exactly what we aim for 🤍

Rated 5 out of 5 stars

First class

First class. Product.

November 11, 2025
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Reply from Jacobs & Dalton

Thank you so much for your review, we’re delighted to hear you think the product is first class 🤍

Rated 5 out of 5 stars

Baby buggy sheepskin footmuff

I bought a sheepskin footmuff for my granddaughter's buggy. We are so delighted with the quality. It is really robustly made and the pile is so luxurious. She is so cozy and warm, even when it is frosty. Delivery was really quick too. I did a lot of research and Jacob and Dalton's pricing was very keen.

October 30, 2025
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Reply from Jacobs & Dalton

Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love the sheepskin footmuff, and even happier knowing your granddaughter is so warm and cosy in it, even on frosty days 🤍
It’s lovely to hear you found the quality, craftsmanship and pricing all spot on, and we really appreciate you taking the time to share this.
Thank you again for choosing us!

Rated 5 out of 5 stars

It's how you handle it

Having successfully ordered one double-sided cushion in white-cream, I went ahead and ordered a further three, as I needed four in total. When they arrived, one of the three was a very different colour, on the cream-yellow side. I rang Jacobs & Dalton, explained the issue, sent it back as requested and they immediately replaced it in the correct colour. The issue was swiftly and nicely handled by the company, which is so refreshing to experience.

October 30, 2025
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Reply from Jacobs & Dalton

Thank you so much for your lovely review! We’re really glad we could get the colour issue sorted quickly for you, and it means a lot to hear you had a positive experience with our team 🤍
We hope your full set of cushions looks perfect in its new home!

Rated 4 out of 5 stars

Small blue sheep skin rug

Ordered a small blue sheep skin which was reduced so good value. It arrived quickly the only negative was it was more of an aqua colour so I ended up putting it in a different room than intended. Otherwise great.

November 12, 2025
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Reply from Jacobs & Dalton

Thank you so much for your review 🤍
We’re glad to hear your sheepskin arrived quickly and that you’re happy with the quality and value. Because our rugs are dyed onto natural sheepskin, there can sometimes be slight tonal differences, aqua tones are quite common in this colour range.
We’re delighted it still found the perfect spot in your home!

Rated 5 out of 5 stars

Good price and prompt delivery.

Good price and prompt delivery.

November 11, 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your review! We’re really glad to hear you were happy with the price and delivery 🤍

Rated 5 out of 5 stars

I’m really pleased with my purchase and…

I’m really pleased with my purchase and it arrived so fast! Thanks

November 10, 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review! We’re delighted to hear you’re pleased with your purchase and that it arrived quickly 🤍

Rated 5 out of 5 stars

Excellent short boots.

Good price
Prompt delivery
Made in UK
Perfect for winter

November 10, 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review! We’re really glad to hear you were happy with the price and delivery, and we hope your purchase keeps you wonderfully cosy all winter long 🤍

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery.

November 6, 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind review 🤍 We're so glad you’re happy with the quality and speedy delivery! We really appreciate your support and hope you enjoy your purchase for years to come 🐑✨

Rated 5 out of 5 stars

Excellent

Unfortunately I needed to return the slippers I ordered as not right for me but a very positive customer service experience from purchase to refund. Fast despatch, kept informed of progress throughout, pleasant communication with customer services, prompt refund. Efficient and trustworthy company.

November 6, 2025
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Reply from Jacobs & Dalton

Thank you so much for your kind words 🤍 We're really sorry the slippers weren’t quite the right fit for you, but we’re delighted to hear you had such a positive experience with our team. Your feedback means a lot — we always want returns to be as smooth and stress-free as possible. We hope we can help you find the perfect pair next time 🐑✨

Rated 5 out of 5 stars

Great service

Very easy to order and delivery came within a couple of days. Totally exceeded my expectations

November 6, 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words 🤍
We’re thrilled to hear your order arrived so quickly and that it exceeded your expectations! Your support means the world to our small Yorkshire team 🐑✨

Rated 5 out of 5 stars

Lovely Slippers

I was so pleased with the pair of slippers purchased a couple of years ago I just bought two pairs (one for my wife and one for her friend).

November 5, 2025
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Reply from Jacobs & Dalton

Aw, thank you! Returning customers truly make our day 🤍 We hope your wife and her friend enjoy their slippers just as much as you enjoyed yours. Sending lots of cosy from Yorkshire! 🐑💫

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