very poor package material. The shelves did not contain any nails for putting onto the wall. We feel a little bit disappointed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Normann Copenhagen bedsheets and was really excited for them. 6 days later received a mail, that they don't even have the bedsheets, because they have been discontinued. Also the bedshee... See more
Our chairs arrived earlier than what was originally said on the website. That was a pleasant surprise. Also, they came already assembled! Hooray!
Company replied
The first lamp I received had minor faults, but the customer service reacted very quick and nicely, and helped me with the exchange.
Company details
- Furniture Store
- also in
- Bed Shop
- Lighting Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
Jacobsen Møbler leverer kvalitetsmøbler og interiør. Vi har hele tiden fokus på at opdatere vores sortiment, så du altid finder det nyeste fra nogle af de førende brands inden for møbler og interiør.
Køb dine nye møbler hos Jacobsen Møbler
Written by the company
- Tryg & sikker handel | E-mærket Webshop med god kundeservice
- Jacobsen Møbler er en E-mærket webshop som sikre dig, at vi lever op til og følger den gældende lovgivning. Du kan med andre ord handle trygt & sikkert hos os
- Nem online bestilling & hurtig levering
- Når du bestiller din vare online hos os kan du nemt se, om varen er på lager. Alle varer med mærket "klar til forsendelse" bliver afsendt mellem 3-7 hverdage - ofte hurtigere.
- Gratis levering til pakkeshop / kantsten ved køb for mere end 799,-
- Vi tilbyder gratis levering, når du køber for mere end 799,-. Dette gælder for levering til en GLS pakkeshop. Større møbler leverer vi gratis til nærmeste kantsten. Ønsker du dine nye møbler båret ind i dit hjem eller at vi tager emballagen med retur tilbyder vi selvfølgelig også dette mod et mindre tillæg.
- Stort udvalg af de bedste danske & udenlandske Møbel & Lampebrands
- HAY | &Tradition | FDB | Le Klint | Cane-Line | Secto Design | Gubi | VIPP | Ferm Living | Verpan | Montana | Audo Copenhagen | Sika Desing | Bloomingville | Innovation Living | Andersen Furniture | Louise Roe | Skovby og mange mange flere✔
- Mere en 3000 kvm stor fysisk butik i Aabenraa
- I vores butik bliver du budt velkommen af vores dygtige veluddannede møbelsælgere. Med mange års erfaring og kompetence hjælper de dig med at finde den helt rigtige løsning til dig - uanset om du er på udkig efter en ny seng, sofa eller spisestue.
Få god rådgivning af vores dygtige møbelsælgere
Danske Designerbrands med fokus på kvalitet | Gratis levering & 30 dages fuld returret
Vi hjælper dig helt i mål uanset om du handler online eller i vores butik i Aabenraa. Ring eller skriv til os og bliv vejledt til det helt rigtige møbel til dit hjem.
Du får fri fragt fra 799 kr., hurtig levering og 30 dages fuld returret. Vi er E-mærket, hvilket er din garanti for sikker nethandel.
Tilmeld dig Club Jacobsen Møbler og få adgang til værdifulde fordele.
https://jacobsenmobler.dk/member-login
Contact info
Løgumklostervej 145, 6200, Aabenraa, Denmark
- kundeservice@jacobsenmobler.dk
- jacobsenmobler.dk
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super cute table
Super cute table , the only problem was With the delivery, I chose to have it delivered to the nearest post office not to my apartment because I knew I would most likely not be home , then a few days later I get a call from the delivery man while I am at work, saying he is at my apartment with the package. The delivery man did not speak a word in English so he ended up hanging up on me and I had to have my Danish coworker call back and he ended up leaving it by the door. Luckily no one took it by the time I was off work. But that was obviously more to do with the delivery company.
Other then that it was a super fast delivery. And the table is just perfect.
January 15, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bestilte stearinlys til kubus stager.
Bestilte stearinlys til kubus stager.. men alle lys i pakken er ødelagt.
December 25, 2021
Reply from Jacobsen Møbler
Hej Kim
Tak for din anmeldelse.
Jeg beklager meget, at lysene var gået itu, da du modtog dem.
Vores reklamationsafdeling har åbent mellem jul og nytår, så hvis du ikke allerede har gjort det er du meget velkommen til at kontakte dem, så vi kan få ombyttet lysene for dig.
Deres mail er reklamation@jacobsenmobler.dk.
Beklager endnu engang.
Med venlig hilsen
Mette
Jacobsen Møbler
Reply from Jacobsen Møbler
Hej Birgit
Tusind tak - og i lige måde.
Jeg håber du havde nogle dejlige juledage.
Også tak for din anmeldelse.
Du ønskes et godt og lykkebringende nytår🌟
Med venlig hilsen
Mette
Jacobsen Møbler
Shipping was incredibly quick even a…
Shipping was incredibly quick even a week before Christmas.
December 20, 2021
Reply from Jacobsen Møbler
Hej Annesofie
Tak for din anmeldelse og ikke mindst tak for din ordre.
Håber du bliver glad for dit køb.
Glædelig jul og godt nytår🎄
Bedste hilsner
Mette
Jacobsen Møbler
They list items as "in stock" and ready to be delivered just to encourage you to place the order so they can then postpone delivery as many times as necessary.
This was the very last time I have ordered from them.
When I placed the order, the item was listed as "in stock" and ready to be delivered. Apparently this was not true and the item was not in stock and delivery kept being postponed. Each time for weeks on end.
Out of curiosity I checked the item's page again and was surprised to see it again "in stock". I then emailed them asking why is the item listed again as being "in stock" when I've just been told I'd need to wait up to 3 months for it. They didn't even bother replying to that email.
December 17, 2021
Unprompted review
Reply from Jacobsen Møbler
Hej Louis
Tak for din anmeldelse og dine oplysninger.
Jeg beklager forvirringen.
Din ordre er som aftalt med vores kundeservice afdeling blevet annulleret den 10. december.
Varen kommer først på lager til februar og jeg får undersøgt, hvorfor varen står som klar til forsendelse, da den ikke burde stå sådan.
Med venlig hilsen
Mette
Jacobsen Møbler
Reply from Jacobsen Møbler
Hej Mateusz
Tak for din fine anmeldelse og tak for din ordre.
Jeg håber dine fine varer lever op til dine forventninger.
Rigtig god weekend
Mette
Jacobsen Møbler
Tak for en god handel.
God kommunikation og Hurtig levering. Bestilte fredag aften, og modtog pakken mandag.
Tak for en god handel.
December 2, 2021
Reply from Jacobsen Møbler
Hej Jørgen
Det er os der takker. Vi er glade for, du valgte Jacobsen Møbler at handle hos.
Jeg håber du bliver glad for dit køb.
God weekend
Med venlig hilsen
Mette
Jacobsen Møbler
Reply from Jacobsen Møbler
Tak for din anmeldelse Signe😊
Kig endelig forbi Jacobsen Møbler igen en dag.
Ønsker dig en dejlig tirsdag
Med venlig hilsen
Mette
Jacobsen Møbler
Very fast delivery!
October 9, 2021
Reply from Jacobsen Møbler
Kære Daniela
Tusind tak for din gode anmeldelse, som vi sætter stor pris på! Jeg håber, du bliver glad for dit køb.
De bedste hilsner fra Merete, Jacobsen Møbler
Reply from Jacobsen Møbler
Kære Ronni
Vi sætter stor pris på din anmeldelse, tusind tak! Vi går højt op i at give vores kunder den bedste service samt priser og er glade for, at du har bemærket dette.
God dag.
De bedste hilsner fra Merete, Jacobsen Møbler
Reply from Jacobsen Møbler
Kære Jan
Tusind tak for din anmeldelse! Jeg er glad for at høre, at du har haft en god oplevelse. Vi går højt op i at give vores kunder den bedste service samt priser og er glade for, at du har bemærket dette.
God dag.
De bedste hilsner fra Merete, Jacobsen Møbler
Do NOT shop at Jacobsen Mobler
Hello - I m writing as I had the absolute worst experience while purchasing furniture from Jacobsen Mobler. We have ordered two products:
- a shelving unit from Moebe, in first instance we have received the wrong model with a few of the shelves scratched. We have spent an insane amount of time communicating with the customer service and explaining what is wrong with the product sent.. after 3 months we have managed to exchange all the shelves and receive the right size shelving unit.
- dining table from Eberhart with concrete top - table top was cracked and legs severely scratched when it was delivered. It was delivered in June, again we have reached out to the customer service sent photos of the damaged product, we were told the table is going to be replaced and we should be expecting to receive the new product within 8 weeks and they will picking up the damaged table. As we didn’t get an update we have reached out to Jacobsen Mobler on numerous occasions but the person we have been dealing with has been extremely poor, either claiming to forget our communication, even emails despite we having proof of our communication.. After another phone call on 24. August and subsequent email communication from Jacobson Mobler stating “you will hear from us shortly” we still have not heard anything despite having send several emails and made several of phone calls.
Please think twice before you shop with Jacobsen Mobler our experience has been the worst we have ever experienced and we are now considering legal action.
September 16, 2021
Reply from Jacobsen Møbler
Kære Natalia
Tusind tak for de 5 stjerner. Hvor er jeg glad for at høre, at du er glad og har haft en god oplevelse - så er jeg også glad!
De bedste hilsner fra Merete, Jacobsen Møbler
Reply from Jacobsen Møbler
Kære Hanne
Tusind tak for din gode anmeldelse, som vi sætter stor pris på! Jeg håber, du bliver glad for dit køb.
De bedste hilsner fra Merete, Jacobsen Møbler
Great service through their web shop!
July 18, 2021
Reply from Jacobsen Møbler
Kære Natalie
Tusind tak for din gode anmeldelse, som vi sætter stor pris på! Jeg håber, du bliver glad for dit køb.
De bedste hilsner fra Merete, Jacobsen Møbler
Super service
July 7, 2021
Reply from Jacobsen Møbler
Kære Brian
Tusind tak for din fine anmeldelse! Vi går højt op i at give vores kunder den bedste service og er glade for, at du har bemærket dette.
Rigtig god dag
De bedste hilsner fra Merete, Jacobsen Møbler
Bare super👍🏼
June 8, 2021
Reply from Jacobsen Møbler
Kære Annette
Tusind tak for din anmeldelse! Vi er glade for din varme anbefaling og sætter pris på, at du tog dig tid til at anmelde os.
Rigtig god dag til dig.
De bedste hilsner fra Merete, Jacobsen Møbler
Super fin handel 😊
May 28, 2021
Reply from Jacobsen Møbler
Kære Dorte
Tusind tak for din anmeldelse! Vi er glade for din varme anbefaling og sætter pris på, at du tog dig tid til at anmelde os.
Rigtig god dag til dig.
De bedste hilsner fra Merete, Jacobsen Møbler
I will never shop at Jacobsen Mobler…
I will never shop at Jacobsen Mobler again!!
Waiting for months for the products I ordered online even if was supposed to arrive in a few weeks, receiving a used product (a pillow), no communication between their departments (after returning the used item I was asked if I still want a new one or money back. My replay was a new one but instead I get the money back :-))
May 20, 2021
Unprompted review
Reply from Jacobsen Møbler
Dear Geogeta
Thanks for your review.
I'm sorry to hear that you've had an unfortunate experience with a defective item. I would like to emphasize that we never send used item to our customers, so therefore we can not understand why you have received a used pillow. It is also very unfortunate that you got your money back as your wish was to exchange the pillow.
If you still want the pillow, we would like to be helpful to send you a new pillow.
I regret your experience many times.
Best regards from Merete, Jacobsen Møbler
Reply from Jacobsen Møbler
Kære Finn.
Tusind tak for din anmeldelse! Vi går højt op i at give vores kunder den bedste service og er glade for, at du har bemærket dette.
Rigtig god dag til dig.
De bedste hilsner fra Rikke, Jacobsen Møbler
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.