We have just bought a Jacuzzi from the Manchester branch . The sales team we spoke to Mark and Steve were excellent helping us with everything we needed. We met their mechanic while we were there b... See more
Location
Switch locationJacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB
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Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Fantastic service and after sales care. We ordered our Jacuzzi 335 through Steve Butler at Bents Garden Centre, who couldn’t have been more helpful in helping us decide, without pressuring us. Since t... See more
I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... See more
Company replied
Company details
Written by the company
The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, United Kingdom
- 01942 269633
4.8
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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JULY 2025 UPDATE
JULY 2025 UPDATE
Monthly Jacuzzi customer care update regarding my experience:
Having finally received correspondence from Jacuzzi senior customer care advisor there seems to be baby steps being made towards a resolution. The fact remains that after 4 and a half years and a complete change of Jacuzzi I still continue to have a faulty product which will need constant repairs doing to it until a resolution is found.
Be aware that any Jacuzzi you buy if you have the rotational jets, they are a known fault and will perish and stop working over and over again until they release a new design. I did not buy a premium product to have to replace parts every few weeks/months. I am currently going through the process with help from a solicitor and trading standards in order to get a satisfactory resolution.
If you have a Jacuzzi with rotational jets, check them immediately. They will slow down and not spin and be useless over a short time.
See my previous reviews for updates and how long this stress and situation has been going on.
——————————
Avoid Jacuzzi
Warning - do not buy a Jacuzzi unless you want constant hassle and engineer visits and a complete lack of compassion from customer service.
Purchased a J335 in early 2021, have had 4 years of problems and faults and issues which have been constantly returned resolved then unresolved. I have had the Jacuzzi changed for a brand new one and continue to have the same issues. Multiple temp sensors, circulation pumps, screen issues, badly fitted and broken side panels, damaged cover clips, and over 30 jets replaced where Jacuzzi have admitted fault that the circulated jets are going to keep being faulty until they change the design. Initial customer service is now non existent and I just get ignored every time I try to rectify an issue which is out of my control.
Treated appalling most recently after promise after promise of a resolution and just blatantly ignored when trying to be understanding and patient under the circumstances.
After 4 years of Jacuzzi ownership I’ve probably had a full working product for less than 12 months overall pieces together and after years of time wasted trying to rectify, my patience has ran out.
A product over £10k is not fit for purpose.
Do not buy from Jacuzzi. You have been warned.
July 1, 2025
Unprompted review
Fantastic service and support throughout
We recently bought the J-435 Jacuzzi Hot Tub from Jacuzzi Manchester, and we’ve been really impressed with the whole experience.
From the first visit to the showroom, the team were friendly, knowledgeable, and took the time to help us find the right model without ever being pushy. They clearly knew their stuff and made the whole process feel easy and straightforward.
The pre-sales support was excellent – all our questions were answered promptly, and we always felt kept in the loop. Installation was smooth and well organised, and the team made sure we were comfortable with how everything worked before they left.
What’s really stood out, though, is the aftercare. It’s been reassuring to know we can call or email with any questions, and the follow-up has been just as good as the initial service.
The hot tub itself has been a brilliant addition to our home – a great place to unwind and relax. We’re really pleased we chose both the J-435 and Jacuzzi Manchester.
Thank you, Emma 😊
June 20, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Emma,
Thank you so much for your wonderful and detailed feedback!
We’re thrilled to hear that your experience with Jacuzzi Manchester—from your first showroom visit to installation and ongoing aftercare—has been positive and seamless. Our team takes great pride in offering knowledgeable, friendly, and attentive service, and it’s fantastic to know that came through so clearly.
It’s especially rewarding to hear how much you’re enjoying your J-435 hot tub and the relaxation it brings to your home. Your kind words truly motivate us to keep providing the best service possible.
Thank you again for choosing Jacuzzi, and please don’t hesitate to reach out if you ever need anything in the future.
Kind regards,
Jacuzzi Customer Care Team
We have just purchased a Jacuzzi from…
We have just purchased a Jacuzzi from Steve at Bent Garden centre. We have had a great experience with the whole team there, Steve, Mark and Phil. Also the lads who came to install the Jacuzzi, Matt and Simon were great.
They are all very knowledgeable and professional. They answered all our questions and the demonstration were really helpful.
Great experience. Great team. Great product.
Thank you.
June 16, 2025
Reply from Jacuzzi® - Manchester
Good afternoon,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Steve, Mark & Phil at Bents Garden Centre. It's wonderful to know the whole team provided knowledgeable, professional support and that the demonstration helped you feel confident in your new Jacuzzi®.
We’ll be sure to pass along your feedback—they’ll be delighted to know they made such a great impression. We hope you enjoy every moment of relaxation in your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
So happy with our new Jacuzzi
So happy with our new Jacuzzi, wished we'd got it years ago! Steve and Phil at Bents were really helpful and talked us through how to do everything, Steve kept us well informed when it was coming etc and also arranged the crane for us. All delivered and installed exactly as promised. Great service...highly recommend them.
June 15, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Angela,
Thank you so much for your lovely review! We’re absolutely delighted to hear how happy you are with your new Jacuzzi — we agree, it’s never too late to start enjoying the benefits!
A big thank you for mentioning Steve and Phil at Bents — they’ll be thrilled to know their support made the process smooth and enjoyable for you. From organising the crane to keeping you informed every step of the way, it’s great to hear everything went exactly as promised.
We really appreciate your recommendation, and if you ever need anything in the future, we’re always here to help.
Enjoy every moment of your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
I ordered my hot tub from but was let…
I ordered my hot tub from but was let down by my paving being cancelled which put a hold on delivery. The staff there gave me a number of a guy called Martin who came and did a brilliant job of laying it.
The staff at Jacuzzi Manchester, Mark, Phil and Steve were all very helpful, friendly and patient from me ordering it to it being delivered. Great guys. Thank you.
June 3, 2025
Reply from Jacuzzi® - Manchester
Dear Lesley,
Thank you for sharing your experience! We’re glad to hear that Mark, Phil, and Steve provided helpful, friendly, and patient service throughout your hot tub order and delivery. It means a lot to us to know our team made a positive impact. Enjoy your new hot tub, and please don’t hesitate to reach out if you need anything else!
Kind regards,
Jacuzzi Customer Care Team
Great experience
Great installation service with lots of advice about ongoing care of the jacuzzi. We bought our tub from Bents and the salesperson couldn’t help us enough.
May 20, 2025
Reply from Jacuzzi® - Manchester
Dear Michele,
Thank you for sharing your great experience! We’re so glad to hear the installation went smoothly and that you received helpful advice for caring for your Jacuzzi. We’re happy you had such supportive service all around. Enjoy your new tub!
Kind regards,
Jacuzzi Customer Care Team
Great Service Experience
Mark was very efficient knowledgeable and friendly. Couldn’t ask for better service
May 27, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Paul,
Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that Mark provided you with efficient, knowledgeable, and friendly service. Your satisfaction means a lot to us, and we’ll be sure to pass along your feedback to Mark. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Jacuzzi Customer Care Team
Exceptional
We went to Bents with the intention of buying plants we always look at the hot tubs as we have had one from Jacuzzi for some time which we also purchased at Bents.
Steve came to us as we were looking at the newer models than we had, His product knowledge was exceptional. He spent time going through the benefits of each one getting to know our needs and expectations from a new tub.
We ended up buying a beautiful new hot tub. I am very demanding when it comes to customer service as I have a business. Steve was an absolute pleasure to do business with we felt no pressure and left feeling we had confidence in Jacuzzi. The whole process from purchase to fitting was seamless. After fitting which was excellent Steve called asking if everything went well. We do have to have a new cover with a trio fold due to the height of the gazebo. Steve sorted it out and ordered it. We called round to Bents on Wednesday Steve recognised us and asked how the tub was and anything at all just contact him.
From going for some plants to leaving with a hot tub Steve had a huge part to play in this. One amazing ambassador for Jacuzzi. So much so we have friends now going to buy their hot tub from Bents. Living in Blackpool we have a firm dealing in Hot tubs on the doorstep. Steve Thanks
April 9, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Kathy,
Thank you so much for your thoughtful and detailed review. We're absolutely delighted to hear about your experience — from a casual visit for plants to selecting your beautiful new hot tub, it’s wonderful to hear that Steve played such a key role in your decision.
Your comments about Steve’s product knowledge, attentive service, and genuine care truly mean a lot. We take great pride in providing a pressure-free, informative experience, and it’s clear that Steve delivered exactly that. We’re especially pleased that the entire process, from purchase to installation and follow-up, met your high expectations — especially as someone who knows the value of excellent customer service firsthand.
Your recommendation to friends and continued trust in Jacuzzi mean the world to us. We'll be sure to pass on your kind words to Steve!
Thank you again, and if there’s ever anything more we can do, we’re only a call away.
Kind regards,
Jacuzzi Customer Care Team
Great experience
Steve at Jacuzzi (situated in Bents garden centre) is amazingly knowledgeable and helpful. My partner and I had gone to Bents to look at hot tubs but were unsure whether getting one was right for us or not. Steve was really helpful and answered my many questions. He gave us advice on hot tub options, installation and landscaping (I wanted to make sure if we got one we could have it sunken in our garden) and how to maintain them (we are not always at home so I was concerned about daily chemical maintenance). In the end we decided to purchase one and the continued customer service from Steve has been faultless. He kept in touch around delivery and installation, and even post installation I had a few more maintenance questions which I emailed him about and he phoned me to run through everything! He also recommended a builder (Lee) to do the concrete basing and who will be coming back to fit the decking and do further landscaping. So far our experience has been great and I’d recommend that option for people also wanting landscaping or needing the concrete base and electrics fitting. Between Steve and Lee they have been in touch to coordinate dates and discuss what needs to be done etc. and it’s been seamless.
April 25, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Kate,
Thank you for taking the time to share such a comprehensive and kind review. We're absolutely delighted to hear about your positive experience with Steve at Jacuzzi in Bents Garden Centre. His in-depth knowledge, attention to detail, and ongoing support truly reflect the level of service we aim to provide.
It’s great to know that Steve was able to guide you through every step — from helping you decide if a hot tub was right for you, to advising on installation, maintenance, and even landscaping considerations. We’re especially pleased that the collaboration with Lee has made the process smooth and stress-free.
We really appreciate your recommendation and are thrilled that your experience has been such a positive one. Please don’t hesitate to reach out if there’s anything else we can assist with — we’re always here to help!
Kind regards,
Jacuzzi Customer Care Team
Great communication from start to end…
Great communication from start to end was super easy to get my query felt with big thank you to James super helpful!
May 24, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Pearl,
Thank you for the wonderful feedback! We're so glad to hear that the communication was smooth from start to finish and that James was able to help with your query so efficiently. We'll be sure to pass along your thanks—he’ll be thrilled to hear it! We're always here if you need anything else.
Kind regards,
Jacuzzi Customer Care Team
Jacuzzi J335 2025 model
Steve was exceptionally helpful and knowledgeable and the process of buying the hot tub was exceptionally smooth. Excellent service. Delivery was exact date and time specified and the delivery team very helpful and accommodating and patient
May 14, 2025
Reply from Jacuzzi® - Manchester
Dear Debra,
Thank you for your fantastic feedback! We’re so pleased to hear that you had such a smooth and positive experience with your Jacuzzi® J-335.
Steve will be delighted to know that his knowledge and support made a difference—it’s what we aim for! We're also glad the delivery team met your expectations with their punctuality, helpfulness, and patience.
Thank you for choosing Jacuzzi, and we hope you enjoy every moment in your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
Excellent product and service
May 14, 2025
Reply from Jacuzzi® - Manchester
Dear Deborah,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with both the product and the service you received.
Kind regards,
Jacuzzi Customer Care Team
Fantastic addition to our new garden……
After many months of careful consideration and research we took the plunge and purchased the J475 which I have to say does not disappoint. We dealt with Steve who made the whole experience easy from start to finish. He was very knowledgable answering all of our questions even taking the time to explain the quantities needed and when / how to add all of the chemicals when I called the day after installation. Would definitely have no hesitation in recommending both Steve and Jacuzzi Manchester to anyone thinking of buying a hot tub.
May 8, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Mrs Birch,
Thank you for your fantastic feedback! We’re so pleased to hear that the J-475™ has been a great addition to your new garden and that it’s living up to your expectations. It’s wonderful to know Steve made the entire process smooth and informative — from helping you choose the right model to guiding you through the chemical care after installation.
Wishing you many relaxing and enjoyable moments in your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
Excellent service....jacuzzi are so…
Excellent service....jacuzzi are so good, any issues are resolved so quickly
May 2, 2025
Reply from Jacuzzi® - Manchester
Dear Victoria,
Thank you for your kind words! We're so pleased to hear you’re happy with the service and that any issues have been resolved quickly. At Jacuzzi, we’re committed to delivering a smooth and reliable experience, and it’s great to know that’s reflected in your interactions with us.
We truly appreciate your support!
Kind regards,
Jacuzzi Customer Care Team
Cover replacement
Cover replacement - site team worked really well, left them to it, tidy job done.
April 11, 2025
Reply from Jacuzzi® - Manchester
Dear Chris,
Thank you for your feedback! We’re glad to hear the cover replacement was carried out smoothly and that our site team delivered a tidy, professional job. It’s great to know you felt confident leaving the work in their hands. We appreciate your trust and hope to assist you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Confidence in the jacuzzi engineers/technicians who…
Jacuzzi engineers/technicians who recently came to fix problems with my jacuzzi were very knowledgeable, helpful and courteous. Because of this I felt confident that they would do a good job and I was right
April 25, 2025
Reply from Jacuzzi® - Manchester
Dear Terence,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that our technicians provided knowledgeable, helpful, and courteous service during your recent visit. Our team takes great pride in delivering the highest level of professionalism and care, and it’s wonderful to know their efforts made you feel confident in the work being done. We're glad we could meet your expectations and resolve the issues with your Jacuzzi. If there's ever anything else we can assist with, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Jacuzzi J345
Positives:
Great pre delivery service from the team at Manchester. I was kept fully informed and delivery was as promised.
We needed a crane to remove the old tub and install the new one. The crane company/driver was outstanding.
The installation team were very good.
Negative:
The tub was ex display and had a part missing that prevented the tub from being commissioned on the day of delivery. To be fair, Jacuzzi customer service at Leeds sorted out the issue and an engineer attended early the next day to fix and commission. The engineer (Mark) was really helpful and friendly.
April 8, 2025
Reply from Jacuzzi® - Manchester
Dear Phil,
Thank you for your detailed and thoughtful feedback.
We’re delighted to hear that your experience with our Manchester team met your expectations—from clear communication and pre-delivery updates to the professionalism of both the installation team and the crane service. It’s always great to know when all the moving parts come together smoothly.
We also appreciate your understanding regarding the missing part on the ex-display tub. While we regret that this prevented full commissioning on the day of delivery, we're glad our Leeds customer service team was able to respond quickly and that Mark provided the helpful, friendly support we strive for.
Your feedback helps us ensure we continue delivering the high standards we’re known for, and we’re grateful you took the time to share your experience.
If there’s anything else we can do to support you going forward, please don’t hesitate to get in touch.
Kind regards,
Jacuzzi Customer Care Team
Great after sales advice!
Popped in yesterday after buying a house that came with a jacuzzi bought from Bents but we were left with no instructions etc - weren’t sure if we’d get much help but fantastic advice from Steve and Phil - really helpful, knowledgeable and friendly.
April 19, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Danielle,
Thank you for taking the time to share your experience!
We’re so pleased to hear that Steve and Phil were able to provide the advice and support you needed. Moving into a new home with a hot tub but no instructions can be daunting, so we’re glad we could help make things a little easier.
Your kind words about our team’s knowledge and friendliness mean a lot, and we’ll be sure to pass on your thanks to both Steve and Phil.
If you have any more questions or need further assistance, we’re always happy to help!
Kind regards,
Jacuzzi Customer Care Team
Dealt wirh steve at bents garden centre service was definitely 5 star
Very helpful and friendly staff was delivered and fitted without any problems. Would definitely recommend jacuzzi.manchester
April 17, 2025
Reply from Jacuzzi® - Manchester
Dear Gillian,
Thank you for your wonderful feedback!
We’re so pleased to hear that your experience with Steve at Bents Garden Centre was a 5-star one. It’s great to know that you found our team helpful and friendly, and that the delivery and installation went smoothly.
We truly appreciate your recommendation of Jacuzzi Manchester—it means a lot to us.
If there’s anything you need going forward, please don’t hesitate to reach out. Enjoy your hot tub!
Kind regards,
Jacuzzi Customer Care Team
Friendly, helpful and efficient
I found Steve at jacuzzi Manchester to be very helpful when I was struggling to source bromine tablets his communication was great and his manner was friendly and efficient
April 17, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Jaqueline & Tony,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Steve at Bents was able to assist you when you were having difficulty sourcing bromine tablets. It’s great to know that his communication, friendly manner, and efficient service made a positive impression during your experience.
We’ll be sure to pass on your kind words to Steve—feedback like this means a lot to our team.
Kind regards,
Jacuzzi Customer Care Team
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