We have just bought a Jacuzzi from the Manchester branch . The sales team we spoke to Mark and Steve were excellent helping us with everything we needed. We met their mechanic while we were there b... See more
Location
Switch locationJacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB
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Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Fantastic service and after sales care. We ordered our Jacuzzi 335 through Steve Butler at Bents Garden Centre, who couldn’t have been more helpful in helping us decide, without pressuring us. Since t... See more
I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... See more
Company replied
Company details
Written by the company
The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, United Kingdom
- 01942 269633
4.8
Excellent
191 reviews
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Replied to 69% of negative reviews
Typically replies within 1 month
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Mark the engineer was booked to fit a…
Mark the engineer was booked to fit a new cover to my J475, as the other one had manufacturing faults. Mark kept me informed of his delivery time by contacting me the day before. Arrival on the day was spot on time. Mark gave me a warm greeting and explained his processes. Just such a lovely guy. Gave me some great valued advice, with him having over 20yrs experience working for Jacuzzi. He made sure the old one was taken off carefully and the new one fitted perfectly, tested the cover lifters and made sure everything was working to how it should be. Great detail and care was taken, area kept clean and tidy. Such a fab engineer and very professional. Thoroughly recommend, great team and aftercare service. Thanks again to Cat for organising and Mark for doing such a fab job, nice friendly chap.
April 11, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Jeff,
Thank you for your glowing review! We're absolutely delighted to hear that you had such a positive experience with Mark and that the replacement of your J475 cover was carried out to the highest standard.
Mark is a valued member of our team, and we're proud of the care, professionalism, and expertise he brings to every visit—it's wonderful to see this reflected in your feedback. With over 20 years of experience at Jacuzzi, he truly is a fountain of knowledge, and we're so pleased he could share helpful advice and ensure everything was installed and working perfectly for you.
We'll be sure to pass on your kind words to both Mark and Cat—our team works hard to ensure a seamless experience from start to finish.
Kind regards,
Jacuzzi Customer Care Team
The service was fantastic
The service was fantastic, from Phil in sales to Simon and Adam during installation. The Jacuzzi j-345 has exceeded all our expectations, and the entire family is enjoying it.
April 4, 2025
Reply from Jacuzzi® - Manchester
Dear Alexandra,
Thank you so much for your fantastic feedback! We're thrilled to hear that your experience from sales with Phil to installation with Simon and Adam was seamless, and that the Jacuzzi J-345 has exceeded your expectations. It's great to know the whole family is enjoying it!
We take pride in offering top-notch service and quality products, and we’re so pleased it’s made such a positive impact for you.
Kind regards,
Jacuzzi Customer Care Team
Cannot rate this company highly enough…
Cannot rate this company highly enough !
Fantastic service from buying our jacuzzi to installing it and the aftercare has been exceptional. Mark and Steve in the office were so knowledgeable and nothing was too much trouble throughout the buying process . Simon and Adam who installed the jacuzzi were professional and approachable . So pleased with our jacuzzi - thanks guys !!
April 4, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Good afternoon,
Thank you so much for your incredible feedback! We’re absolutely delighted to hear that your experience with us—from the buying process with Mark and Steve to the installation by Simon and Adam—has been so positive. It’s wonderful to know that our team’s knowledge and professionalism made such an impact, and we’re thrilled that you’re so pleased with your new Jacuzzi.
Your kind words mean a lot to all of us, and we’ll be sure to pass them along to everyone involved!
Kind regards,
Jacuzzi Customer Care Team
Quality Service
Mark Crawford at Bents was fantastic, we went for a look at Jacuzzi's, but came away with so much more. Mark was extremely knowledgeable, not pushy and helped us make the right decision for us. Our fitting team, Simon Fenton and Adam Kirk were amazing. From start to finish, they set up our Jacuzzi with care and expertise. They explained everything thoroughly and answered all our questions we had. I would highly recommend them, a true credit to the company.
April 3, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Leslie,
Thank you so much for your kind and detailed review—we’re absolutely delighted to hear about your positive experience!
Mark will be thrilled to know his knowledge and approach helped guide you to the right decision without any pressure. We’re incredibly proud to have people like Mark, Simon, and Adam representing Jacuzzi—your praise speaks volumes about their dedication and professionalism.
It’s fantastic to know the installation process was smooth and informative, and that our team took the time to ensure you felt confident and comfortable with your new Jacuzzi. We’ll be sure to pass on your kind words—they truly are a credit to what we do.
Thank you again for your recommendation, and welcome to the Jacuzzi family! We’re always here if you have any questions or need further support.
Kind regards,
Jacuzzi Customer Care Team
Considering a jacuzzi?
We've been considering a jacuzzi for a few years, and today it finally became a reality. From Phil in sales to Simon and Adam handling the delivery and installation, the service was impeccable. We are extremely delighted.
March 31, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Alexandra,
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that your Jacuzzi journey has begun and that you’re so delighted with the experience.
Phil, Simon, and Adam will be over the moon to know they made such a great impression—your kind words truly mean a lot to the whole team. From the first conversation to the final installation, we always aim to deliver an exceptional and seamless experience, and it’s great to know we hit the mark.
Wishing you many relaxing and enjoyable moments in your new Jacuzzi!
Kind regards,
Jacuzzi Customer Care Team
Had a warranty issue with my 2022 J475…
Had a warranty issue with my 2022 J475 Prolast cover, has had a small breach in it since coming from US factory I think, causing water to damage it. Contacted Jacuzzi UK in Leeds via their online support and Cat promptly replied giving me valued help and advice, sent some pics of my issues and Cat speedily arranged for a new cover to be sent to me and then for an engineer come swop over. What fantastic customer service and support. I've dealt with Cat a few times and certainly everytime has gone above and beyond for me, she is amazing, and the best support there. Kyle the engineer comes to service my J475 each year and also when I need repairs, he's the same, such good service from them. You can tell they are very skilled, have passion n love for their jobs and treat their customers so well. What a fab team.Thanks Cat so much for your stress free valued help again. Certainly recommend you 100%. Your a Gem 👏👍🤗
March 31, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Mrs Glover,
Thank you so much for taking the time to share your kind words and detailed feedback—it truly means a lot to us.
We’re absolutely delighted to hear that Cat was able to assist you so promptly and efficiently with your ProLast cover issue. She is indeed a valued member of our team, and we’re so proud to have her representing Jacuzzi UK with such care and dedication. It’s wonderful to know she’s made a lasting impression each time you’ve reached out.
We’ll also be sure to pass on your kind words to Kyle. Providing knowledgeable and friendly service is exactly what we aim for, and we're thrilled to hear that it’s reflected in your experiences with both of them.
Thank you again for your recommendation and ongoing trust in us!
Kind regards,
Jacuzzi Customer Care Team
Excellent support from Kyle and Mark
Kyle and mark have been excellent at supporting our Jacuzzi swim spa. We had no idea how to maintain the pool and both Mark and Kyle have not only educated us but provided support above good service. Many thanks to them both.
March 27, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kyle and Mark provided excellent support for your Jacuzzi swim spa. It's great to know that they not only helped educate you on maintenance but also went above and beyond to ensure you had the support you needed.
We’ll be sure to pass along your appreciation to both Kyle and Mark—they’ll be delighted to know their efforts made such a positive impact on your experience. If you need anything else in the future, don’t hesitate to reach out. Thanks again, and enjoy your swim spa!
Kind regards,
Jacuzzi Customer Care Team
Everything really well explained…
Everything really well explained throughout both the buying process and the installation process , installers were really nice and were very knowledgeable.
March 28, 2025
Reply from Jacuzzi® - Manchester
Dear Colin,
Thank you for your great review! We're so happy to hear that the buying and installation processes were clear and well-explained. It's wonderful that our installers were not only knowledgeable but also made sure you had a positive experience throughout.
We truly appreciate your feedback and are glad everything went smoothly.
Kind regards,
Jacuzzi Customer Care Team
All problems resolved in a quick time.
March 24, 2025
Reply from Jacuzzi® - Manchester
Good afternoon,
Thank you for your feedback! We’re so glad to hear that all of your problems were resolved quickly. Providing fast and efficient solutions is something we strive for, and it's great to know that we met your expectations.
If you ever need further assistance or have any questions down the road, don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
After sales is absolutely disgusting…
After sales is absolutely disgusting with this company. A thread has cracked on my hot tub lid no fault of my own and down to week manufacture and after sales have so far said they won’t replace under warranty. In a battle with them currently to try to resolve so will write another review with how it goes.
February 25, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Benjamin,
Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration that you’ve encountered during this process. After thoroughly reviewing the issue with the hot tub cover lifter, we determined that the cracked thread on the coverlifter is not due to a manufacturing defect. However, we fully understand your disappointment and have offered a discount on the purchase of a replacement as a gesture of goodwill.
We recognise the importance of clear communication and customer satisfaction, and we deeply regret that your experience with our Customer Care Team has not met the high standards that we strive to uphold. I understand that my colleague is currently in ongoing communication with you to resolve this matter as efficiently as possible.
We genuinely value your feedback and are committed to working with you to reach a resolution. If you have any further questions or concerns, please do not hesitate to reach out directly to our team. We truly appreciate your patience as we continue to address this issue.
Kind Regards,
Jacuzzi Customer Care Team
Prompt Delivery
Ordered some accessories for my Hot Tub, clear ray bulb, Chlorine, test strips etc, easy to order online prompt acknowledgment & delivery as always from the team at Jacuzzi Manchester
February 13, 2025
Reply from Jacuzzi® - Manchester
Dear Nigel,
Thank you for your great feedback! We're so happy to hear that the ordering process was easy and that your accessories arrived on time. We appreciate your continued trust in the team at Jacuzzi Manchester. Enjoy your hot tub, and don't hesitate to reach out if you need anything else!
Kind regards,
Jacuzzi Customer Care Team
Excellent Service from ordering to delivery and beyond
Steve at Jacuzzi Manchester helped us to choose the right Hot Tub for us.
Brilliant customer service from start to finish.
We are really pleased with our Hot Tub.
After sales service is also very good, can't fault anything.
January 24, 2025
Reply from Jacuzzi® - Manchester
Dear Steve,
Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with Steve at Jacuzzi Manchester, and that he helped you choose the perfect hot tub. It’s great that you’re pleased with both your hot tub and the aftersales service. We truly appreciate your kind words and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new hot tub! 😊🌟
Kind regards,
Jacuzzi Customer Care Team
Phil and the team are exceptional
Phil and the team are exceptional.
The explanation before we decided to buy was really thorough and can’t thank Phil enough for all the advice and tips provided to me …im a complete amateur!
Always rings back if he’s busy and sorted out any queries straight away. Would definitely recommend. The hot tub is beyond our wildest dreams.
August 3, 2024
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Paul,
Thank you so much for your kind words! We're so glad Phil and the team were able to help you with all the advice and tips you needed. It’s great to hear the hot tub is everything you hoped for and more! We really appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
The guys at jacuzzi Manchester help us…
The guys at jacuzzi Manchester help us through the process of selecting a model, running costs and installation costs.
Well organised and happy to share their own experiences of owning to settle our nervousness.
They are fantastic supporting us with our maintenance tasks, with guidance on the chemical balancing routine: what is normal and what isn’t.
They are always on the wind of a phone, even emailing outside of working hours.
Brilliant people and brilliant service
January 25, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Paul,
Thank you so much for your kind words! We're thrilled to hear that our team at Jacuzzi Manchester was able to guide you through the selection process, installation, and maintenance. It's great to know that their support and expertise helped ease your nervousness and that you're feeling confident with your spa. We really appreciate your feedback and are so glad to hear that you're having such a positive experience with both the service and the ongoing support. If you ever need anything else, don't hesitate to reach out— we're always happy to help!
Kind regards,
Jacuzzi Customer Care Team
Excellent Service
From placing the order with Steve Butler at Jacuzzi Manchester through to the installation of our J315 Hot Tub which took place on the 7th January last we can only commend the professionalism and customer service that we received.
January 7, 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear George,
Thank you for leaving us such a great review, we're delighted to hear that you received such a professional and positive service from us at the start of your new hot tub journey. We will be sure to pass your feedback on to Steve at our Manchester store who will be pleased to hear that you found the service you received so great.
We hope you are now enjoying your newly installed J315 hot tub and if you require any further assistance, please don't hesitate to contact us.
Kind regards,
Jacuzzi Customer Care Team
What a team, great products, great people
What a team. No pressure to buy just good sensible questions as to what we wanted to achieve. Steve was so helpful and knowledgeable about everything involved in the process, great service. I was very nervous about the installation procedure from digging out the garden to craning in the swim spa. Needn’t have worried the team did an absolutely fantastic job. Everything was covered. Simon and John the jacuzzi fitters were superb. If you are thinking about buying either a jacuzzi or swim spa, go to the best, Jacuzzi at Bents. Can’t recommend them highly enough.
December 17, 2024
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Janet,
Thank you for your kind words and detailed feedback! We are thrilled to hear that your experience with our team was so positive. We strive to make every step of the process smooth and enjoyable, from understanding your needs to the final installation. It’s great to know that Steve, Simon, and John provided the support and expertise you were looking for. We understand how nerve-wracking the installation can be, and we're glad our team was able to alleviate any concerns and deliver a fantastic result. Your recommendation means the world to us.
Kind regards,
Jacuzzi Customer Care Team
Great service, great people. Excellent aftercare
Another great service today from the guys at Jacuzzi Manchester. They are always so helpful and give lots of great advice when I'm struggling to remember what filters I need. Friendly service and nothing is ever too much trouble. Merry Xmas!
December 8, 2024
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Ruth,
We're thrilled to hear that you had another great experience with our team at Jacuzzi Manchester. It's wonderful to know that they were able to assist you with finding the right filters and provide the helpful, friendly service that we pride ourselves on.
Your feedback means a lot to us, and we'll be sure to pass it along to the team. We hope you have a wonderful holiday season, and should you need any further assistance in the future, don't hesitate to reach out!
Merry Christmas and all the best for the New Year!
Kind regards,
Jacuzzi Customer Care Team
Really appreciated the help from James…
Really appreciated the help from James within the aftercare department/ customer service team. Helpful and quick to respond. Also Manchester team always go the extra mile for you
December 4, 2024
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Craig,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that James in our Aftercare Department provided you with excellent assistance and that you were impressed with the responsiveness and support from our Manchester team. We take great pride in going the extra mile for our customers, and it’s wonderful to know that this was reflected in your experience.
We will be sure to pass along your kind words to James and the rest of the team.
Kind regards,
Jacuzzi Customer Care Team
Absolutely top notch service
Absolutely top notch service from the moment we went to visit the showroom at Bents Garden Centre, to the delivery and installation. Don't think twice, if you want the best, go and see these and you won't be disappointed. Mark was excellent and didn't once push for a sale. Totally went out of his way to explain everything and gave us a cracking deal. The two chaps that delivered and installed the tub were so nice and professional too. Don't look anywhere else, if you want a Jacuzzi Hot Tub and a professional service then you've found the right place!
November 27, 2024
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Steven,
Thank you so much for your 5-star review! We're thrilled to hear that your experience at Bents exceeded expectations from start to finish. Mark is truly passionate about providing exceptional service, and we're glad he took the time to explain everything thoroughly and offer you a great deal without any pressure. We're also delighted to hear that our delivery and installation team made a positive impression with their professionalism and care. Your kind words mean a lot to us, and we're so pleased you're happy with your new Jacuzzi Hot Tub. We truly appreciate your recommendation and hope you enjoy many relaxing moments with your hot tub!
Kind regards,
Jacuzzi Customer Care Team
Fabulous service
Fabulous service, easy to order, prompt delivery and well packaged. DPD delivery man was very polite and respectful
November 25, 2024
Reply from Jacuzzi® - Manchester
Good morning,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service. It's great to know that the ordering process was easy, your delivery was prompt, and everything arrived well packaged. We also appreciate your kind words about the DPD delivery driver – we take pride in ensuring that our team provides the best possible service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Kind regards,
Jacuzzi Customer Care Team
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