We’ve dabbled with the idea of a hot tub for a while and called in to look ( again - we’ve looked a few times ) . I’ve dealt with Mark via e mail and met Steve @ Bents. I’m sure we asked all the bor... See more
Location
Switch locationJacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB
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See what reviewers are saying
I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... See more
Company replied
I recently bought the J345 hot tub from Jacuzzi Manchester branch. The service was excellent despite some initial concerns around delivering it via the beach but it was installed perfectly and is work... See more
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Company details
Written by the company
The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, United Kingdom
- 01942 269633
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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Excellent first class service
The staff, especially Steve, were very helpful. Nothing was too much trouble. On delivery day, the crane and delivery team arrived 8 a.m. prompt. They were fantastic. Watchin our Jacuzzi being craned in over the house was certainly an experience but all very professional and went without a hitch. The delivery/ installation team had the hot tub in placed filled and up and running in no time. Gave us instructions about chemicals and cleaning filters. We are very happy with our hot tub. We would definitely recommend the team from Bents Garden Centre.
September 10, 2023
Reply from Jacuzzi® - Manchester
Hi Erica,
Thank you so time for taking the time to leave us such an outstanding review! We're delighted to hear that the team at Jacuzzi Manchester were so helpful and ensured that the delivery and installation of your new hot tub went smoothly. Just in time for autumn and winter, we hope you enjoy cosying up in the bubbles. 😊
Kind Regards,
Jacuzzi Customer Care Team
Amazing sales and after sales experience
The service I have received from Phil, Steve and the team at Bents and Mark today from Jacuzzi has been absolutely fantastic. They have all demonstrated the values I would expect from the brand and regained my confidence after some issues on installation.
Can you please call me as I would love to provide more detail.
Thank you for the follow up call, much appreciated.
September 8, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Sara,
Thank you for your 5-star review, we're so pleased to hear that your experience with the team at Jacuzzi Manchester was so pleasant! We hope that you love your new swim spa.
We have tried to call you today but we couldn't get through and left a message, please call us back on 0113 272 7442 as we would love to hear more about your experience. 😊
Kind Regards,
Jacuzzi Customer Care Team
Fantastic service
Fantastic service, prompt and everything sorted as promised. Kyle did your company proud.
August 21, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi John,
Wow - thank you for your kind words. We're thrilled to hear that our engineer Kyle managed to fix everything effectively and efficiently! 😊
Kind Regards,
Jacuzzi Customer Care Team
New hot tub had a few fitting/part…
New hot tub had a few fitting/part issues. Nigel from Jacuzzi arrived, ordered new parts and fitted them within a week. Very helpful and friendly technician.
August 18, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Martin
Thank you for taking the time to review us. We're so pleased to hear that our engineer Nigel was helpful and ensured that your satisfaction was achieved quickly and efficiently!
Kind Regards,
Jacuzzi Customer Care Team
Mark
Mark, our jacuzzi engineer is BRILLIANT! He’s helpful, nothing is too much trouble, answers all my queries and gives me good sound advice. This is our first hot tub (jacuzzi) so his customer support goes a long way - thank you 👍
We have found Jacuzzi to be a good company to deal with. They haven’t quibbled anything, just booked us in and Mark has sorted it 👍👍
August 14, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Teresa
Thank you so much for taking the time to leave us such a positive review! We're delighted to hear that our hard work has reflected in your experience. We're pleased that our engineer Mark has been efficient and helpful. 😊⭐
Kind Reviews,
Jacuzzi Customer Care Team
Excellent service and product.
July 20, 2023
Reply from Jacuzzi® - Manchester
Hello,
Thank you for your review. 🙂
Kind Regards,
Jacuzzi Customer Care Team
The fault to our Jacuzzi was quickly…
The fault to our Jacuzzi was quickly identified and repaired by engineer Nigel, who throughout the visit was very polite and professional, a credit to the company.
July 25, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Paul,
Thank you for your review! We're delighted to hear that our engineer Nigel was efficient and professional. 😊
Kind Regards,
Jacuzzi Customer Care Team
Mark. Super-Engineer!
Mark was punctual, organised and identified the problem quickly. Had the replacement part with him so repair was done during one visit. Mark also gave me very helpful advice on maintenance of the Jacuzzi.
I was very happy with the whole experience. 😊
July 21, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Christina,
Thank you for your kind review - we're delighted to hear that our engineer Mark was efficient and knowledgeable! We are pleased that you can go back to enjoying the many benefits of your hot tub now that it has been fixed. 😁
Kind Regards,
Jacuzzi Customer Care Team
Nigel was so helpful
Nigel was so helpful, he answered all of my questions and sorted out the problem I was having with my hot tub. Really good service. Thank you 😊
July 17, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Samantha,
Thank you for your review - we're thrilled to hear that our engineer Nigel has been helpful and efficient and that your hot tub is back up and running for you to enjoy! 😊
Kind Regards,
Jacuzzi Customer Care Team
*NIGEL* 5*
This is the first issue I’ve had since purchasing our hot tub and I found from booking the job with customer service to the job being completed was smooth and no nonsense. Nigel turned up on time and was exceptionally professional and friendly from start to finish.
July 19, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Jonny,
Thank you for your 5-star review and your amazing feedback! We're thrilled to hear that you found the process of booking in for a repair efficient, and that our engineer Nigel has been helpful. 👍
Kind Regards
Jacuzzi Customer Care Team
Excellent Jacuzzi engineer - Nigel
Nigel came a fitted a new temperature sensor with no fuss and was very polite, knowledgeable and professional.
He also identified another issue which he contacted the support team and they agreed he could fix that even though it was out of warranty
Totally recommend Nigel and Jacuzzi
July 11, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi John,
Thank you for taking the time to write your review, we are blown away by your kind words! 😊
Kind Regards,
Jacuzzi Customer Care Team
Quick response and fix
Nigel fixed the problem quickly & was very helpful
July 12, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Sheila
Thank you for your 5-star review, we're thrilled to hear that our engineer, Nigel, was efficient and helpful.
Kind Regards,
Jacuzzi Customer Care Team
Great experience
Great experience. Everything was seamless from choosing the tub, ordering it and having it delivered.would definitely recommend!
July 2, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Peter
Thank you for your lovely review! We're delighted to hear that you've had such a positive experience with Jacuzzi so far and hope that you're enjoying relaxing in your new hot tub. 😊
Kind Regards,
Jacuzzi Customer Care Team
Nigel
Nigel was professional and efficient got the job done and was very friendly
Excellent !!
June 30, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Gaynor
Thank you for leaving us a fantastic review - we're so glad to hear that our engineer, Nigel, was friendly and efficient! 😊
Kind Regards,
Jacuzzi Customer Care Team
Great job by Nigel
Nigel solved our jacuzzi problem efficiently, he was extremely helpful and polite. Would highly recommend Nigel as a jacuzzi engineer.
June 20, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Kate
Thank you for leaving us a wondeful review - we're delighted to hear that our engineer, Nigel, was helpful, polite and efficient!
Kind Regards,
Jacuzzi Customer Care Team
Superb explanation of my problem under…
Superb explanation of my problem under the warranty from Nigel.
From the booking to the work done everything went smoothly.
A credit to your company
Thank you
Danny Hernon
June 26, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Danny
Thank you for your lovely review! We're thrilled to hear that our engineer, Nigel, was helpful in explaining and resolving your issue.
Kind Regards,
Jacuzzi Customer Care Team
Hot Tub initial part replacement
Mark was friendly punctual efficient and helpful
June 20, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Billy
Thank you for your 5-star review, we're pleased to hear that our engineer Mark was friendly and able to support you effectively.
Kind Regards
Jacuzzi Customer Care Team
Sales team at Bent were great and had…
Sales team at Bent were great and had good service. However, once it’s put in place don’t expect good customer service if reporting a fault, 1 of the side panels is broken and hanging off, 1st reported it heard nothing back, rang them and they said would order a new panel, a month later have not had any update. So emailed again to get a curt reply saying it will take up to 98 days to get panel. Not impressed
June 12, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Louisa,
Thank you for taking the time to leave us a review. Delighted to hear of the experience with the team at Bents but disheartened to learn that you feel let down by the subsequent customer service. I have escalated this matter for you and a member of the team will be in contact shortly to discuss this matter further with a view to reaching a resolution much quicker than originally anticipated.
Kind regards
Jacuzzi Customer Care Team
Sales team and hot tub - fantastic. Customer services not so!
The sales team at Bents and the actual hot tub (J335) are absolutely fantastic. Couldn't ask for more - helpful, patient and not at all pushy. The hot tub - wow! Can't believe we've waited so long and wouldn't be without it. However - customer services are really disappointing. We have a few minor issues which were reported and we received the standard auto response followed by silence. After a follow up we were advised that the parts are out of stock but expected soon. Silence has ensued again. We now have a major issue that has been reported - auto response again followed by silence. This is really disappointing after such exemplary service from the team at Bents.
May 30, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Good afternoon, thank you for your review. We are delighted to hear that you have received outstanding service from the team at Bents. I appreciate your frustration at the issues that you have encountered and I am currently investigating this to obtain an update for you ASAP. In reference to the recently reported issue, we received this yesterday whilst closed for the Bank Holiday and I have spoken to your partner this afternoon to discuss this matter, pending action tomorrow (31/05). Please be assured this matter is being treated as a priority.
Kind Regards,
Jacuzzi Customer Care Team
Great initial impression of Jacuzzi
We visited Jacuzzi at Bents garden centre yesterday with the aim of finding out more about their products. We met Phil who answered all of our questions. He was very patient with us and not pushy at all. We ended up placing an order with him - and we look forward to delivery later in the summer.
May 27, 2023
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Philip
Thank you for taking the time to review us, how exciting to hear that you have placed an order! The Sales Team at Jacuzzi Manchester will be delighted to read your feedback. We hope you enjoy relaxing in your new spa when it arrives!
Kind Regards
Jacuzzi Customer Care Team
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