Jacuzzi® - Manchester Reviews 

Myself and partner only went in to buy plants, but ended up looking at hot tubs at Jacuzzi in bents garden centre in
Manchester in June 2022, we spoke to Mark who from the start told us what we needed to know about this particular hot tub needless to say we bought one, process was smooth and delivered exactly how was said,we're in it most weekends now, I've been over a few months now since and nothing is a problem to explain what's what, I've been to see Mark and his work colleagues today jan 2023 for a bit of advice and they couldn't of been anymore helpfull, if your thinking of getting a hot tub call into bents go see Mark or his colleagues and they will make sure you get the best deal, definitely 10/10 for service

Brilliant from start to finnish. From choosing the tub and help with finance options, it was all smoothly done. Even called with questions after installation and offered gate advice.

Phil the sales man was really helpful, knew everything about the products and helped me make an informed choice, he was approachable and polite. Not pushy at all.
The aftersales team were equally excellent and ensured we got our Jacuzzi on schedule a week before Christmas and one delivery was cancelled as it was too windy to crane lift. The Jacuzzi was set up and warmed up just in time for Christmas Eve. The whole process was easy and stress free. The aftercare has been great anytime I’ve had a question they have been really helpful

Staff at jacuzzi ( Bents venue) were lovely friendly and knowlegable and very helpful .
The sales area was well displayed and the variety of jacuzzi on display was a great example of what would fit in a home outdoor environment.

I bought a Jacuzzi 435 from Mark and Steve. They have been nothing but superb in the six months post then with all the questions I had regarding chemicals etc. it’s not as nearly as complicated as I thought, but Mark has been very patient with me throughout. I couldn’t fault them and would highly recommend them if you are looking to buy one ! Thanks

We love our Jacuzzi J575 but having had it for only a few months we had a few questions. We've called into the showroom at Bents twice and the guys there were extremely helpful on both occasions. They were happy to demonstrate as well as explaining what products we didn't need, so no hard sell.
We would recommend without hesitation.

Fantastic buying experience from a brilliant team, in particular Steve Butler was incredibly helpful and spent a lot of time talking through various options etc.
Another mention to Anne-Marie for all of her help as well.
Would recommend speaking to these guys before anyone else if you are looking for a hot tub.

It was a huge decision for us buying a Jacuzzi but Steve Butler was very patient with us . We probably asked the same questions time and time again . Steve certainly knows his products and has been and still is very helpful. Great company to deal with .

Fantastic service and after sales care. We ordered our Jacuzzi 335 through Steve Butler at Bents Garden Centre, who couldn’t have been more helpful in helping us decide, without pressuring us. Since taking delivery in March this year, Steve is always super helpful in advising us on chemical set-up and water changes etc. Highly recommended.

Bought our Jacuzzi 5 years ago and can honestly say that the whole experience of buying the hot tub and equally important after care service has been excellent. Steve and Phil are professional, knowledgeable and always happy to help when we pop in for in for supplies. Thanks Jacuzzi!

We finally treated ourselves to a jacuzzi and can honestly say our purchase and after sales care has been outstanding. The team are so friendly Mark, Steve and Phil have been so helpful. We have had all questions answered, tips on cleaning and aftercare. Brilliant advice on the correct products to use. You don’t feel rushed when they explain things and when we initially bought our jacuzzi there was no hard sell. The running cost have worked out almost exactly to their estimate. Describing in 3 words I’d say. Professional, Trust and quality.

Steve and all the chaps at jacuzzi are really helpful and knowledgeable, so glad glad i brought the jacuzzi brand for reliability and for the excellent customer service.

Had a great experience with the salesman Steve, we was given the wrong measurements so on the day of delivery it wouldn’t fit down the side of the house and had to rebook for a few weeks later so I could make room to come around the back of the house. When delivery day came we was supplied with a cover way to big and needed 2 of use to operate it and no steps as they was out of stock as was the cover. I’d rather have waited until everything was in stock before taking delivery.
All that said the Jacuzzi is fantastic and cheap to run.
Jay Chorley.

The whole experience from first visiting the site at Bents to having the jaccuzi installed was excellent. The team at Bents are really helpful to deal with. The delivery team were efficient and knowledgeable. We had a very good experience all round. Thank you, and we love our jaccuzi!

So after waiting 6 months for jacuzzi to fail to turn up at agreed times to repair their ever faulty hot tub, they are now telling me a senior manager will call me within two days then leaving me waiting over a week with no call and no update to emails after 2 weeks. It seems the only way to get a response is to raise negative press on their socials.

Thanks for all your help and guidance given with our purchase and delivery of our new Jacuzzi hot tub. From our original enquiry to installation Steve has been very helpful and made all the arrangements. Thanks very much.

Bought our hot tub 2 years ago and have had problem after problem when trying to get an engineer to visit is a nightmare as appointments are cancelled!! And you have to ring up to clarify if anyone is still coming to be told no the visit is cancelled bad service And if you want to speak to a manager you will have better luck speaking to Jesus as none ever available to speak with definitely wouldn’t recommend this company look else where for your hot tub I know I will be

Everything was so easy. The order & on the day my tub arrived.
The crane team & the install gents were great on the day. They explained everything they were doing & what I need to do after they left.
And I love my Jacuzzi. Wish I’d done it sooner.
Thank you to all involved.

Can’t fault the post delivery customer service.

But unfortunately the product itself talking about my own experience has been not a plain sailing to say the least. But hopefully going forward the glitch will be gone for good 🤞🏻

Our hot tub model - J-355, Installation date 15.02.2020.

The first problem we had was the thermostatic sensor was broken,The hot tub was running at a temperature of approximately 44 degrees so could not be used. We were kept waiting for a very long time for Jacuzzi to fix this, We waited so long for this to be replaced that we actually highlighted the problem on social media, which seemed to then get our Jacuzzi fixed. It was Malibu Hot tubs who replaced the sensor in November 2021.

The second problem was in January 2022, 2 speakers were not working, by the time the engineer visited the other 2 speakers also did not work. Again Jacuzzi could not attend so sent Malibu engineers.They tested the speakers and said they were still working but there was a problem with the wiring, they then changed all four speakers and the wiring on 2.02.2022.

The third problem occurred 29.05.2022 again the thermostatic valve was broken. Mark froon Jacuzzi came out to replace it on 13.06.2022. He also drained my water for me at this time.

The fourth problem occurred very shortly after on 26.06.2022. There was no power to the control panel. We rang Bents and spoke to Anne-Marie to say we are really unhappy and she referred us to the customer care team. We reported this to the customer care team and waited for them to contact us. Louisa rang on 29.06.22 to book an appointment for the engineer. We made it clear to Louisa that we are not happy with the hot tub and she asked us to give Jacuzzi the opportunity to repair it, then our complaint would be escalated.

Nigel the Jacuzzi engineer came out to repair the hot tub on 30.06.22, unfortunately he was unable to repair it on that day as he needed a new circuit board, we also discovered at this time that the circulation pump was also leaking. Nigel said if he could come back within a couple of days we won't have to drain the water from the hot tub (which had only been in the tub for 17 days).

We received another call from Louisa on 30.06.22 to say Nigel will come back out to us on 7.07.22 to replace all of the broken parts and we therefore need to drain the hot tub.

We sent an email to Jacuzzi on 30.06.22 asking for the complaints procedure as we are extremely unhappy with our hot tub and our resolution would be a new hot tub. We have still to date not received any reply to that email.

Nigel came back to repair the hot tub on 7.07.22. He replaced the circuit board, control panel and the pump, it does now appear to be working.

12.07.22 I rang Louisa in the customer care team to see if our complaint has now been escalated. Louisa said she's discussed this with her Manager Claire and Jacuzzi will offer a £100 Jacuzzi voucher to spend on chemicals and an extension of the warranty for 12 months. Louisa also said because of the age of the hot tub they are unable to replace with a new hot tub. I asked Louisa what she meant by the age of the hot tub and she said because it's two and a half years old they will not replace it, but if it had been 6 months old and we had all these issues then they would have replaced it.

We expressed our dissatisfaction with that resolution and have asked to speak to the Manager Claire. Louisa stated that she may call us back later this week but she can't guarantee it.

We bought this hot tub on a recommendation from our friends who'd had the exact same model for four years and never had a single thing break on their tub, also another set of our friends had had the same tub with no problems.

At this point if Jacuzzi are not prepared to replace our defective hot tub we would like it to be removed and a full refund given, this would then allow us to purchase a new hot tub from another brand as we have lost all faith and trust in the Jacuzzi brand.

We have put our complaint in writing to Jacuzzi however we have received no response and we are still waiting for the customer care manager Claire to call us back.