Jacuzzi® - Manchester Reviews 

A very good company. Delivery on time and straightforward. An issue was swiftly dealt with. No problems and we love the hot tub!

Helpful the store but then when the order was delayed. Was not fully truthful regarding the delay, we had been told the order was in the country to then be told it was in the middle of the sea stuck. Extremely frustrating. However when the hot tub was finally delayed the guys who delivered it were very helpful and did a fantastic job.
So far so good with the hot tub, we are enjoying it.

Excellent customer service by Steve, very helpful and professional, customer service A1.

Amazing customer service from the team at jacuzzi based in bents garden centre, so helpful and always available for advice. We got the j435 and it arrived December last year, best thing we have ever bought. The hot tub is amazing, excellent quality and so worth the price. Currently sat in it while writing this review. If your thinking of buying one go for it, you won’t regret it.

Our jacuzzi adventure started in Bents garden centre. Fantastic service and delivery. We ordered this just before COVID and whilst expensive it is one of the best things we have bought. Ten years warranty and fast service if anything goes wrong. Thank you Jacuzzi!!!

Helpful and informative throughout and delivery and set up was very smooth

Excellent service and support. Friendly staff who are very knowledgeable and go the extra mile to help. Would highly recommend.

Excellent advice and information from the Store Manager Phil Griffiths. Having already done some research on hot tubs we were reassured that a Jacuzzi hot tub would be the right choice for us. Phil is approachable and friendly and his passion for the product was obvious. No hard sell and helpful information about offers and finance options. An excellent product.

The customer service is definitely five star
From purchase to delivery they couldn’t help us enough.
The product is amazing.

Great company to deal with, we received honest, realistic advice when purchasing our Jacuzzi hot tub, and information on the maintenance needed.
The product is second to none, with powerful jets which give a thorough massage (rather than loads of weak jets which just create bubbles)

Fantastic service from the Jacuzzi Manchester and central teams. Delighted with install and performance of the hot tub… really enjoying the ownership experience. Early days - we’ve had it a week - but so far, so superb.

Recommend.

Great team of knowledgeable people with great aftercare - nothing has been too much trouble

Very happy to give a five star review for Jacuzzi Manchester. Pre-sales was comprehensive and although the quantity of information provided was a bit overwhelming, the Jacuzzi staff were (and are) patient and very happy to explain everything multiple times(!)
The delivery of our hot tub three months ago went very smoothly.
A month later we suffered a leak. Jacuzzi support responded promptly and we got the issue sorted.
Post-sale advice has been friendly, patient and comprehensive.
A hot tub is a significant investment so it's very reassuring to know Jacuzzi post-sale support has been excellent so far and very much focussed on customer satisfaction.

We are really glad we went with jacuzzi for our hot tub, and would recommend them to other customers who are considering buying a hot tub. All the staff we have dealt with from Steve the salesman, the installation guy, and head office have been really helpful and professional.

Excellent service from ordering to receipt of hottub. Following initial consultation and securing our tub build we received update telephone calls advising where in the build / delivery cycle our hottub was. The hottub was delivered as agreed and the setup team provided a great run though of operation and maintenance. Excellent service would definitely recommend.

Phil and the team at Manchester jacuzzi have been extremely helpful from helping with the original purchase but also with support afterwards . We were a bit concerned about the maintenance and chemicals / cleaning etc. required and they’ve been superb with helping with any queries . We’re also delighted with the hot run itself it’s clearly high quality and the functionality is excellent .

Good prompt service and engineer resolved the issue to my satisfaction

Absolutely shocking. Hot tub lights broken down 5 times, speakers 4 times. Faulty tub with poor customer services. Don’t touch these people. They sell you the tub and don’t want to know when the product is rubbish

Chronic service so far and that's before even receiving our hot tub! After a visit to Jacuzzi Manchester back in early May, we were told we'd have to pay £500 deposit there and then to guarantee a July delivery. Ever since we've had no communication from this company and despite sending a number of chase emails, texts and left messages seeking some sort of indication of the illusive July install date all communications have been ignored. I eventually phoned Steve to complain about the lack of responses and sheer ignorance! I was told that they actually couldn't give me a July date and that they had no sight of the order status at that time! Since then and further emails ignored, I called again today (9th July) seeking an update and finally been told that our hot tub will be delivered end of August!! So, not the 'guaranteed' July delivery date spun to us as part of the pre sales patter! Well, all I can say now is, having spent just shy of £9000 on this spa, their service or lack there off is not representative of the costly outlay! Premium product (they tell us) but certainly a totally sub standard service from jacuzzi Manchester!

I purchased a jacuzzi from here through annMarie and can only describe the whole experience as professional and friendly right from the start the aftercare has been second to none highly recommend D Morris Liverpool 👍👍👍