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Rated 3 out of 5 stars

I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive

Company replied

Rated 5 out of 5 stars

Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... See more

Company replied

Rated 1 out of 5 stars

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... See more

Company replied

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Contact info

3.2

Average

TrustScore 3 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

While the services is good that you can…

While the services is good that you can get a call wherever you are an your not Stuck in the house waiting on a call sometimes the phone on the jail end doesn’t let the inmate know that the phones ringing out other than that good service

May 7, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your review.

Rated 1 out of 5 stars

I bought an 0800 number thinking my…

I bought an 0800 number thinking my brother who is in prison will get completely free calls but the prisons blatantly don’t allow these numbers for prisoners.

April 23, 2020
Unprompted review
JailTele logo

Reply from JailTele

Dear Customer,
we're sorry the prison your inmate is located doesn't accept 0800 numbers. It is clearly stated on our website that some prisons do not accept it and we offer full refund in this case.
It's a pity you did not even try to contact our support to get the matter resolved and put 1 star rating instantly :(

Rated 5 out of 5 stars

Very pleased

Very pleased, easy to use (although I haven't tried to renew for further month)

April 22, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your review.

Rated 2 out of 5 stars

Can't be used in certain prisons

April 10, 2020
Unprompted review
JailTele logo

Reply from JailTele

Unfortunately some prisons do not accept 0800 numbers and we can't force them to do so. We do offer full refund in case this happens.

Rated 5 out of 5 stars

Unfortunately the prison Where my…

Unfortunately the prison Where my inmate is as wouldn’t accept the number . The customer service team did not hesitate it firstly sending my guidelines to show the prison to persuade them to change there mind ( this particular prison was just been awkward) and secondly they refunded me money . I would definitely recommend them 👌

March 7, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your feedback.

Rated 5 out of 5 stars

It took a long time to sort out a phone…

It took a long time to sort out a phone line but actually I never had any problems from your side and I have always had speedy reply’s on all concerns customer service is really good thanks so much this service is very valuable when you have someone you care for inside

February 18, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your positive comment :)

Rated 5 out of 5 stars

Sign up. You won't regret it

I was told about this company by someone who had signed up to several different systems but recommended this as the best they had come across.
I looked at the website for the options available and contacted them with a list of queries. All my questions were answered quickly and patiently and all options explained to me and which one would be best for me based on what I had requested.
I decided to sign up for the 0800 service so that I could cover the full cost of the phone calls.
This is definitely the best way to keep in touch. Credit on the prison system doesn't go anywhere as far as this does.
I wish I had heard of this system earlier. I have been able to speak to my loved one everyday. Our family would totally recommend this service to anyone as you can stay in regular contact and not wait wondering if your loved one is ok as they have run out of credit on their phone account.
Amazing customer service received every time I've contacted them with any query no matter how silly.
So quick and easy to set up. Only delay was the prison doing what they needed to. Sign up for this and stay in touch with your loved one.

February 12, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your positive review. We will keep doing our best to provide high quality service.

Rated 1 out of 5 stars

Sorry dont agree that u cant carry.mins…

Sorry dont agree that u cant carry.mins over when I purchased a 1000 mins and only used 14

February 11, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your review. The terms are clearly stated on our website. We have offered you different plans (with rollover minutes) however you didn't accept it. Customer satisfaction is our priority but we need a little cooperation to make you happy.

Rated 3 out of 5 stars

It is usually good although sometimes…

It is usually good although sometimes we can't get through or the call will just drop out unexpectedly.

February 4, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your review. Unfortunately we were not able to look into the issues you have mentioned in your review as you haven't reported them to our support team.
We will contact you directly to see how we can improve it.

Rated 4 out of 5 stars

Easy to set up and top up but still…

Easy to set up and top up but still expensive

January 31, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your review. I've just emailed you with more details about our 30 days packages which are much cheaper than the "Basic PAYG" you're using now. Hope you will find these plans better fit to your average monthly usage.

Rated 5 out of 5 stars

JailTele enables you to keep in touch with loved ones in prison.

JailTele offer a great service it enables prisoners to call friends & family on their mobiles at a reduced rate. It can also enable a prisoner to call them at no cost to themselves as the bill is paid by the family member or friend. The customer Service is excellent. I would definitely recommend this company if you want to keep in touch with a person in prison.

January 8, 2020
Unprompted review
JailTele logo

Reply from JailTele

Thank you for your feedback. Happy calling!

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