I absolutely love every piece I have ordered-fits beautifully and feels amazing when worn. Nearly every piece I have ordered I have also ordered for my daughter who loves it as well. It arrives in a... See more
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Review summary
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I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s... See more
I've had quite a few sweaters and dresses from Jaki London. I've loved all of them and would highly recommend. Customere service is excellent. Fast delivery.
All went very smoothly - delivery via DHL took a bit longer but that wasn't a problem. In the end I picked it up at their local. But service and any replies on my emails are almost instant and as as... See more
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Excellent Service
Excellent Service! Very good delivery time. No time wasted and my package was there! Definitely recommendable and very beautiful styles too!
Thank you xxx
April 30, 2026
Beautiful quality dress…I can’t wait to…
Beautiful quality dress…I can’t wait to wear it
April 28, 2026
Parecel arrived very quickly
Parecel arrived very quickly. I love these jumpers, this is the third I have bought. So useful and easy to wear, soft and cosy but still stylish.
May 2, 2026
I love the product
I love the product. The size was way too large for me. But, Jakey made it acceptable by giving me credit. I will certainly buy from them again. I love their product.
April 15, 2026
Unprompted review
Efficient delivery beautiful product
May 1, 2026
Love this brand and the great customer…
Love this brand and the great customer service!
April 25, 2026
Beautiful dress
Bought the dress for me wife. She loved the style. Elegantly understated. We had to get another size as the one we purchased was a little too large. The customer service team was excellent to work with. Very responsive! We will definitely purchase again!
May 9, 2026
Unprompted review
Lovely dress and speedy delivery
Lovely dress and it arrived really quickly. Looks exactly as advertised. Good, heavy material which hangs well
May 1, 2026
My first time ordering from Jaki and…
My first time ordering from Jaki and the service was great--and the dress was beautiful! Very high quality fabric, cut and fit. For the items I chose to return, they were very accommodating. Great experience!
April 23, 2026
Unprompted review
Prompt and helpful responses
Prompt and helpful responses. Product arrived same as pictures.
April 30, 2026
Great quality & quick delivery
The delivery was quick. Sizing is accurate but noted XL sizes differ. Jumper had stretch so ok. Great quality
April 24, 2026
The original delivery was lost
The original delivery was lost, and when I reported it, they graciously sent a new one at no cost, and I have rarely never experienced that type of customer service. I will be recommending this company both for its quality of product and customer service to everyone who may ever ask this of me. Thank you again.
April 24, 2026
Beautiful quality products but size was…
Beautiful quality products but size was too tight on the dress and next size not available. I think £5 is a lot to return a products. It was my first time ordering and I was unsure if sizing so,not sure I would do so again as it’s expensive to return.
April 24, 2026
Very responsive and supportive to an…
Very responsive and supportive to an exchange request. Also all the clothing pieces I bought were of great quality and fitted very well.
April 24, 2026
Brilliant service and very easy returns…
Brilliant service and very easy returns process Thank you
April 23, 2026
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