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Many years ago, I purchased radiator covers and decorative fretwork from Jali. I was impressed by the quality, price and delivery from Jali. Naturally, Jali was my first port of call when I recen... See more
We couldn't find anywhere online that had standard shelves to fit our utility room so were pleasantly surprised to come across Jali. Very easy to use website to design shelves, shelves arrived after... See more
Company replied
After searching online, I finally found this company and I'm so glad I did. In total over the past year I have purchased 5 custom radiator covers which have been placed around our home. The quality... See more
Company details
Information provided by various external sources
Jali is a bespoke furniture company where we believe in being yourself! With Jali, you can create 100% unique furniture that's yours to the last detail; the perfect fit for you, and your home.
Contact info
Albion Works, Church Lane, Barham,, CT4 6QS, Canterbury, Kent, United Kingdom
- 01227 833 333
- sales@jali.co.uk
- jali.co.uk
4.2
Great
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
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Good quality and price
The quality, great price compared similar products in the market, perfect packaging. I'm grateful for the service
January 16, 2023
Unprompted review
Reply from Jali
Dear Raquel,
Thank you for taking the time to share your positive feedback about Jali. We are thrilled to hear that you appreciated the quality of our products, our competitive pricing, and our careful packaging.
Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. We strive to provide the highest level of service, and your words affirm the hard work we put in every day.
Thank you for choosing Jali. We are grateful for your business and look forward to serving you again in the future.
Best Regards,
The Jali Team
Great Quality Products
Good quality products at a reasonable cost considering it’s all bespoke and hand made. I had my pieces made for a renovation project I’ve been working on. Easy to navigate the website and you can design to your own specification. Will be using this company again soon. Support small business so they can continue to make great products. No hesitation in recommending.
June 22, 2023
Unprompted review
Reply from Jali
Thank you so much for your kind words and for choosing Jali for your renovation project. We're delighted to hear that you found our website user-friendly and were able to design products tailored to your specific needs.
We take immense pride in the quality of our bespoke, hand-made products and are glad you found them to be of good quality at a reasonable cost. It's always our goal to offer great products and we are grateful for customers like you who appreciate our efforts.
Your intention to use our services again and your endorsement means the world to us. We truly value your support for our small business and your belief in the quality of our work.
We look forward to serving you again soon!
Best Regards,
The Jali Team
Brilliant product
After an electrician installed an extractor fan in the kitchen and our new bathroom, we wanted something bespoke that would blend in better with the two rooms. We are delighted with our fretwork panels from Jali, they were easy to paint and we can’t wait to finally decorate the rest of the rooms now that the panels have beautifully covered the extractors which stood out for all the wrong reasons. Brilliant customer service and quick delivery. We love knowing we are supporting a small family business and wouldn’t hesitate to purchase from Jali again.
July 4, 2023
Unprompted review
Reply from Jali
Dear Sarah,
Thank you for taking the time to share your wonderful experience with Jali. We're thrilled to hear that our bespoke fretwork panels were the perfect solution to seamlessly integrate your extractor fans into the design of your kitchen and bathroom.
We're delighted to know that you found the panels easy to paint and that they've transformed your rooms. It's always exciting to hear about the transformative effects our products have on our customers' spaces.
We sincerely appreciate your kind words about our customer service and prompt delivery. We strive to provide an excellent experience from start to finish, and it's rewarding to know we achieved this in your case.
Your support for our family business means the world to us, and we're so grateful for your future consideration. We look forward to the opportunity to serve you again.
Best Regards,
The Jali Team
Great bespoke experience
Having trawled various generic websites looking for a small cabinet that met size, colour and design criteria, I came across Jali. It was very surreal to become the "designer" and to see my idea come to life / play around with every variable possible. The wait is hard when it's something like this but totally understandable when it's bespoke. I didn't have too much trouble assembling and I'm by no means an expert. The friendly and approachable manner of those I've dealt with added to a unique experience you just don't get anywhere these days, especially online! It was extremely reassuring that they phone to arrange a convenient delivery slot and the driver was also very personable (assuming they do their own deliveries?) To me this was a bit of an investment as obviously cost more than an off-the-shelf item but would definitely consider using again or mentioning to friends.
July 3, 2023
Unprompted review
Reply from Jali
Thank you for sharing your delightful experience with Jali. It brings us great joy to hear that you were able to bring your unique vision to life with our customizable services.
We understand the anticipation that comes with waiting for a bespoke item and appreciate your patience during this process. We're delighted to know that the assembly was manageable and that our team was able to assist and support you in a friendly and approachable manner.
Our goal is to provide a unique and personalized experience for each of our customers, and it's wonderful to know that you felt this throughout your interactions with us. You're correct - we do our best to deliver our products personally, ensuring a high level of service right to your door.
We realize that choosing a bespoke item is an investment, and we're grateful for your trust in us. Thank you for considering recommending us to your friends - word-of-mouth referrals are a huge compliment.
Thank you once again for choosing Jali. We look forward to the possibility of serving you again in the future.
Best Regards,
The Jali Team
Highly Recommended
We have dealt with Jali for many years as they always produce their doors exactly as requested and on time.
Highly recommended.
June 28, 2023
Unprompted review
Reply from Jali
Thank you for your ongoing loyalty to Jali and for taking the time to share your positive experience. We're delighted to hear that we've consistently met your expectations with our timely delivery and precise craftsmanship over the years.
We pride ourselves on our commitment to quality and customer satisfaction, and it's encouraging to know that this commitment has been reflected in your experiences.
Your recommendation is the highest compliment we can receive, and we sincerely appreciate it. We look forward to continuing our relationship and serving you for many more years to come.
Best Regards,
The Jali Team
Pleasantly surprised
We couldn't find anywhere online that had standard shelves to fit our utility room so were pleasantly surprised to come across Jali. Very easy to use website to design shelves, shelves arrived after about about a month and were relatively straightforward to put up.
Instructions online could have been a bit clearer but managed to figure out after a few reads.
May 22, 2023
Unprompted review
Reply from Jali
Dear Steve,
Thank you for sharing your experience with Jali. We are pleased to hear that our website and design process met your needs, and that you successfully assembled your unique utility room shelves.
With regards to the instructions, we appreciate your feedback. At Jali, we pride ourselves on creating bespoke solutions that cater to a wide array of styles, finishes, sizes, and configurations. This often presents a unique challenge when it comes to crafting universal instructions, as they need to cover the broad spectrum of possibilities our customers might choose.
In light of this, we have worked diligently to create comprehensive instructions that are adaptable to any design and configuration. It is great to hear that after a few reads, you were able to put your unit together successfully. This assures us that our efforts in making these instructions as clear and encompassing as possible are effective.
Your experience is valuable to us, as it helps us continually refine our overall service. We are dedicated to making the process of ordering and assembling our products as seamless as possible, and your feedback is instrumental in this journey.
Thank you once again for choosing Jali. We appreciate your support and look forward to assisting you with future projects.
Best Regards,
The Jali Team
I am really pleased with my purchase…
I am really pleased with my purchase from this company. My pelmet is perfect, it has added an individual feel to my room. Communication with Jali was easy and informative. Highly recommended.
June 1, 2023
Unprompted review
Reply from Jali
Dear Debra,
Thank you for taking the time to share your positive experience with Jali. We're thrilled to hear that your pelmet is just perfect and has added a unique touch to your room, as we aim to provide products that allow our customers to express their individual style.
We're also delighted to know that you found communication with us easy and informative. Our team strives to provide clear and helpful communication to ensure a seamless customer experience.
Your recommendation means a lot to us. Thank you once again for choosing Jali, and we look forward to the opportunity to serve you again in the future.
Best Regards,
The Jali Team
Perfect library wallp
We recently ordered a large bookshelf (over 3m wide by 2.4m tall) from Jail to create a library wall.
After looking at bespoke carpentry options we chose Jali on both a very competitive price and the option for including painting.
Delivery was excellent - very well packaged and timely and in perfect condition. We appreciated that delivery came direct from Jali to our door, not sent off to the depot of a large carrier for delivery.
We assembled ourselves and the process went smoothly with all parts fitting easily together.
The finished product is lovely. We have had lots of comments from friends and family on how good it looks and how nice the painted finish is. Thank you.
June 10, 2023
Unprompted review
Reply from Jali
Dear Julia,
Thank you for your thoughtful and detailed review. We're thrilled to know that your large bookshelf has served as a perfect solution for your library wall.
It's fantastic to hear that our competitive pricing and painting options worked well for your needs. We take great pride in our delivery service, ensuring our products are well-packaged and delivered directly to our customers. Your positive feedback on this is truly appreciated.
We're also delighted to know that the assembly process went smoothly for you. Our team works hard to make sure that our products are easy to assemble and we're pleased to hear that this was the case for you.
The fact that your finished product is not only functional but also aesthetically pleasing and has received compliments from your friends and family is wonderful to hear. This is exactly the kind of customer experience we aim to deliver.
Thank you once again for choosing Jali. We greatly appreciate your recommendation and look forward to serving you again in the future.
Best Regards,
The Jali Team
Highly recommend
I ordered a fretwork pelmet front and fitted it into the window recess to cover the top of the roller blind. It is very well made, the laser cut outs are smooth and the paintwork is flawless. Delivery was on time and I was kept informed throughout. Jali are a quality company, the customer service is top notch as are their products. I would highly recommend.
April 29, 2023
Unprompted review
Reply from Jali
Dear Valerie,
Thank you for taking the time to share your positive experience with Jali. We're thrilled to know that your fretwork pelmet front met your expectations and is performing well in its role of covering the top of your roller blind.
We're glad to hear that you're satisfied with the quality of our product, from the smooth cut outs to the flawless paintwork. Our team works hard to ensure every detail is done right, and your feedback is a testament to their efforts.
We're also pleased that our delivery service met your expectations, and that our customer service was of high standard. We aim to provide a seamless experience from the moment you place your order to the moment it arrives at your doorstep.
Thank you once again for your recommendation, we highly appreciate it. We look forward to serving you again in the future.
Best Regards,
Valerie
I have used Jali for many years
I have used Jali for many years, mostly in the past for radiator covers, but more recently for shelving. I recently ordered stand alone book case shelves for my newly decorated living room. I had a specific size requirement and although I initially looked at second hand and new book cases, none were the right size and shape. Jali made what I needed, delivered it and it was easy to put together. Then I painted it to match the wall and fitted it. It is a cost effective way to get a piece of furniture exactly the size and shape you need. I am very happy with the result.
May 1, 2023
Unprompted review
Reply from Jali
Dear Judy,
Thank you so much for your continued loyalty to Jali over the years. We're delighted to hear that we have been able to provide solutions for your needs, from radiator covers to shelving.
We're thrilled to know that your recent order for the stand-alone bookcase shelves met your specific requirements and was easy to assemble. Our goal is to provide our customers with tailored solutions, and we're glad to hear that we could do just that for you.
It's wonderful to hear that you found our service to be cost-effective and that you're happy with the final result. We're grateful for your feedback and your recommendation.
Thank you again for choosing Jali, and we look forward to assisting with any future projects you might have.
Best Regards,
The Jali Team
I have used Jali on many occasions and…
I have used Jali on many occasions and have always been impressed by the quality of the product and the ease of construction. The latest project was a shelving unit to hold three printers (including an a3 photo printer) and related consumables for our study. The unit fits the intended space perfectly and the pre-primed finish made painting the unit very easy.
May 24, 2023
Unprompted review
Reply from Jali
Dear Russell,
Thank you for being a repeat customer and for sharing your positive experiences with our products. We're thrilled to hear that you have been consistently satisfied with the quality and the ease of construction.
We're pleased to know that your latest project, the shelving unit for your study, is meeting your needs and fits perfectly in your intended space. It's wonderful to hear that the pre-primed finish added ease to your painting process.
Your feedback is invaluable as it helps us know we're on the right track with our products and service. We appreciate your support and look forward to being a part of your future projects.
Best Regards,
The Jali Team
Get creative with their Jali Designer tool.
I have used Jali a few times over the past 8 years or so. They provide a custom service that is very hard to find, and their system is easy to use for a novice like me. I've ordered many different pieces that I use for template purposes. Everything is precision cut, which I need, and perfect for the job. Very happy with the packaging as everything arrived in excellent condition. Highly recommend for whatever your creative needs may be!
April 11, 2023
Unprompted review
Reply from Jali
Dear Tony,
Thank you for your loyalty to Jali over the past 8 years, and for taking the time to write this generous review. We are thrilled to hear that you have been satisfied with our service and products throughout this period.
It's fantastic to hear that you find our system user-friendly and that our custom service meets your specific needs. Our team places great emphasis on precision and quality, so we're glad to hear that you are pleased with the result of your orders.
We're also delighted to hear that our packaging met your standards and ensured the safe arrival of your products.
Your recommendation is greatly appreciated and we're thrilled to be a part of your creative journey. We look forward to continuing to meet your needs in the future.
Best Regards,
The Jali Team
We have installed over 40 radiator…
We have installed over 40 radiator covers from Jali. The product is great, & the team are super helpful. Deal with these guys without hesitation
June 1, 2023
Unprompted review
Reply from Jali
Wow! Installing over 40 radiator covers from us is an impressive feat and we are incredibly grateful for your loyalty and support.
We are pleased to hear that you're satisfied with our product and our team has been able to assist you every step of the way. Our mission is to ensure every interaction you have with us is positive and it's great to know that we're on the right track.
Your recommendation means a lot to us. Thank you again for choosing Jali for your needs and for taking the time to share your experience. We're looking forward to serving you for many years to come.
Best Regards,
The Jali Team
Helpful
Helpful, prompt and good quality. Even followed up with a couple of 'is everything ok?' type calls.
April 6, 2023
Unprompted review
Reply from Jali
Dear Phil,
Thank you for your positive review. We are thrilled to hear that you appreciated our customer service, promptness, and the quality of our products. Ensuring our customers are completely satisfied is our top priority, and we're pleased to know we were able to achieve that for you.
Your feedback regarding our follow-up calls is particularly appreciated. It is a part of our commitment to provide excellent service and to ensure that our customers are happy with their purchase.
Thank you again for your kind words. We are looking forward to serving you again in the future.
Best Regards,
The Jali Team
An excellent radiator cover
The Jali website was by far the easiest to use for specifying our radiator cover compared with several others. Delivery was as promised. Instructions were clear and easy to follow, despite our design being complex. Material qualities were excellent. Result is a fine looking, high quality cover.
May 1, 2023
Unprompted review
Reply from Jali
Dear Roger,
Thank you so much for your kind and detailed review. We are thrilled to hear that you found our website user-friendly and our delivery process smooth. Your feedback about the clarity of our instructions, especially for complex designs, is truly appreciated.
We are very pleased to hear that you are satisfied with the quality of the materials we use. Our team is dedicated to providing high-quality products, and it's always gratifying to hear when we have achieved this goal.
Your satisfaction with the final product is of utmost importance to us, so we're delighted to learn that you are happy with your new radiator cover. We strive to make our products not only practical but also aesthetically pleasing.
Once again, thank you for choosing Jali and for taking the time to provide such a thoughtful review. We hope to serve you again in the future.
Best Regards,
The Jali Team
Absolutely first class product
Absolutely delighted with my latest purchase from Jali. Great quality, the ability to create a bespoke item using the online configuration tool and excellent customer service. I wouldn’t hesitate to recommend or purchase again.
June 27, 2023
Unprompted review
Reply from Jali
Thank you so much for your glowing review. We are thrilled to hear about your satisfaction with your latest purchase from Jali!
It's wonderful to know that you appreciated the quality of our products, the flexibility of our online configuration tool, and our commitment to excellent customer service. These are all elements we take great pride in, and your acknowledgement means a lot to us.
Your willingness to recommend us and your consideration for future purchases are the highest compliments we could receive. We're excited for the opportunity to serve you again in the future.
Thank you again for choosing Jali, and for sharing your positive experience.
Best regards
The Jali Team
High quality bespoke shelving
I needed some tall, very narrow, shelving to provide some kitchen storage while abutting the end of existing bookshelves. Jali provided exactly what I required and I was able to design it as I wanted. It was delivered rapidly (faster than the 3-4 weeks initially indicated) and in perfect condition. The assembly was straightforward, the quality of the paintwork was excellent and significantly better than other similar non-bespoke products.
April 8, 2023
Unprompted review
Reply from Jali
Dear Peter,
We are delighted to read your wonderful review and sincerely thank you for taking the time to share your positive experience with us.
Your feedback is incredibly rewarding, as we strive to provide a service that is both customisable and high-quality. It is heartening to hear that we were able to fulfil your requirements for the tall, narrow kitchen shelving perfectly, and that you found the design process straightforward and to your liking.
It's fantastic to learn that our delivery surpassed your expectations and that the assembly process was seamless for you. We pride ourselves on the quality of our paintwork, so your words are particularly gratifying.
Your kind comments encourage us to continue our efforts and deliver better every day. We look forward to assisting you with any future bespoke home improvement projects you may have.
Thank you once again for choosing Jali and for your wonderful review!
Best regards,
The Jali Team
I am a professional joiner and have…
I am a professional joiner and have used Jali for years their products and service are top quality and wouldn't hesitate to recommend them
June 23, 2023
Unprompted review
Reply from Jali
Hi Kerry,
As a professional joiner, your endorsement truly carries weight, and we couldn't be happier to receive your high praise. It's wonderful to hear that you've been satisfied with our products and service over the years.
Your recommendation is greatly valued, and we look forward to continuing to provide you with top-quality products and services for years to come.
Thank you for your support and trust in Jali.
Best wishes
The Jali Team
Bespoke cabinet
I had my immersion heater removed from the airing cupboard and wanted to replace the hole with fitted shelves and new door. I ordered a bespoke measured cabinet that fitted exactly in the hole and just the interior and door was visible when you used it.
I wasn't sure I had the measurements correct when I designed the unit, the service from Jali was fantastic and they were so helpful making sure my product was what I wanted.
The cabinet arrived on the date , it was easy to put together, and so well built, the finish was superb.
I would recommend Jali to family, friends, and anyone who wants a bespoke, high quality piece of furniture.
February 18, 2023
Unprompted review
Reply from Jali
Dear Gary,
Thank you so much for your detailed review. It's wonderful to hear how our product was able to perfectly fit your needs after your immersion heater removal.
We're proud to have been able to assist in making sure your bespoke cabinet was exactly what you wanted. Knowing that you found the assembly process easy and the finished product superb is incredibly rewarding for us.
Your willingness to recommend Jali to family, friends, and others looking for high-quality, custom furniture means a great deal to us. We're looking forward to having the opportunity to serve you again in the future.
Best wishes
The Jali Team
Good quality and easy to install
Shelves came as ordered, on time and were straightforward to install.
March 31, 2023
Unprompted review
Reply from Jali
Hi Martyn,
Thank you for sharing your positive experience. We're pleased to hear that your shelves arrived on time and were easy to install. We appreciate your feedback and look forward to assisting you with any future needs.
With best wishes
The Jali Team
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