Delivery took longer than advertised, but that wasn't an issue. Product matches specifications and is easy to install with 4 screws. It fits perfectly onto the window. The fabric is truly opaque, but... See more
Company replied
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See what reviewers are saying
Order from Romania! The first delivery came late because of DPD and the delivered components has some technical problems. I think transport damage or production issue. The supplier send me with... See more
Company replied
1. The delivery says 6-9 working days...didn't receive anything yet and it's been 13 workind days already. 2. The tracker is a joke: it only says "order sent": no additional information, location... See more
Company replied
Excellent product, I highly recommend it. Just make sure you do not consider it something urgent, as the products do take some time to arrive. They are quite easy to install, so whenever they arrive,... See more
Company replied
Company details
Information provided by various external sources
Rolete pentru ferestre de mansarda potrivite pentru toate marcile. Calitate exceptionala la preturi avantajoase, gama variata de materiale textile. Pana la 3 ani garantie si un serviciu pentru clienti excelent.
Contact info
Netherlands
- jaluzelepremium.ro
4.5
Excellent
170 reviews
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So very wrong
So, I ordered 2 identical roller blinds, one was ok and was wrong size.
i returned the wrong one and asked a refund.
I was deducted 9€ from my refund because of their mistake.
in what world we are living in?
June 24, 2023
Reply from Jaluzelepremium
We will pass on the situation in order to be resolved. We consider that all the other situations that you brought to our attention have been resolved until now.
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Everything was according to the online…
Everything was according to the online specifications of the product. very satisfied with the quality of the product.
April 4, 2023
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Everything perfect!
March 31, 2023
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Reply from Jaluzelepremium
Please, let us know what situation you encountered and how we can help you. Your order will arrive in Romania during the next week and you will be contacted by the courier for delivery.
Everything went smoothly for a person…
Everything went smoothly for a person that had no idea what he was doing.
So nothing left to say but ‚Great, keep it up!’
January 31, 2023
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Too expensive regarding quality
February 6, 2023
Reply from Jaluzelepremium
We regret to find out that you are dissatisfied with the quality of the product you received.
If you think we can help you in solving this dissatisfaction, do not hesitate to contact us at +40 316 300 399 or by email at serviciiclienti@jaluzelepremium.ro.
It took a while for the delivery of the…
It took a while for the delivery of the order, more than one month. The order was first sent somewhere in Croatia and after that to me. But it all arrived eventually and good order. It just took a while for the delivery.
December 3, 2022
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Reply from Jaluzelepremium
Va multumim pentru feedback si ne bucuram ca ati fost multumita de produsele noastre. Va asteptam cu o noua comanda, cand veti considera oportun. Toate cele bune!
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Ordered but never received products
Ordered but never received products, was never contacted. When I called, the “systems” were down and orders could not be checked.
September 14, 2022
Reply from Jaluzelepremium
Good day, we are sorry for the unpleasant situation. We inform you that the delivery term is approximately 3 weeks after placing the order. Your order will be delivered at the beginning of the next week at the latest. We tried to contact you by phone but without success.
Dissapointed.
Ordered on the 11'th of august, never got the product, although i have already paid it. I received 2 emails that my order was sent to the Czech republic! I live in Romania!
August 29, 2022
Unprompted review
Reply from Jaluzelepremium
Your order will arrive in Romania this week and then the courier will contact you for delivery. We apologize for the inconvenience caused by the delivery delay.
Crapy company, no custumer service
This is the most uninterested company I have worked with. They outsorced the products from a company outside Romania and I was supposed to communicate with them aparently as I only had info from the producer. My product was not deliverd and it is a good thing I chose money on delivery. Give this site a pass and go straight to the Velux site.
After you post a 5-9 day delivery estimate on your site and fail to keep me informed about the delay, you expect me to believe that my order is still in delivery? Is this just a joke to you? I received countless emails from DPD.cz that my order is on route ( that was on Aug 16th). Spear us both the hassle and cancel that order and do not put it in delivery as it will be rejected.
August 24, 2022
Reply from Jaluzelepremium
We are sorry for the inconvenience caused. Your order was placed on 2nd August and the delivery time is approximately 3 weeks. During this period, we have a big number of orders, which makes manufacturing, respectively delivery, difficult. The products are manufactured in Ireland, we cannot manufacture them here. Your order has arrived in the destination city and you will be contacted by the courier for delivery.
I did not get the product
I did not get the product. Good thing I didn't pay by card. I received a strange email that I received a parcel in the Czech Republic but I ordered in Romania.
August 18, 2022
Reply from Jaluzelepremium
Buna ziua,
Regretam neplacerile cauzate de intarzierea livrarii.
Comanda dvs. a ajuns in Romania si se indreapta catre localitatea dumneavoastra. Curierul va contacteaza in zilele ce urmeaza pentru livrare.
Serviciul de Relatii Clienti
www.JaluzelePremium.ro
Reply from Jaluzelepremium
Thank you for your feedback and we are glad that you were satisfied with our products. We look forward to your next order, when you consider it appropriate. All the best!
Good enough
- shipment was a bit delayed (not a big issue)
- size isn't an exact match, about 1cm too short
August 8, 2022
Reply from Jaluzelepremium
Va multumim pentru feedback si ne bucuram ca ati fost multumit de produsele noastre. Va asteptam cu o noua comanda, cand veti considera oportun. Toate cele bune!
2 months for a product and not even a…
2 months for a product and not even a 000.1% discount on several products i bought? Big disappointment overall.
July 27, 2022
Reply from Jaluzelepremium
We regret the inconvenience caused by the long delivery time and we do our best to solve these problems in the future. We still hope that the products meet your expectations.
Very bad experience with this company
Very bad experience with this company! I don't recomanded!
July 19, 2022
Reply from Jaluzelepremium
We regret the inconvenience caused.
We inform you that your parcel is in transport and in the next days you will be contacted in order to receive it.
Thank you in advance for your understanding.
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