James Lakeland Reviews 

602
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Mad... See more

Rated 4 out of 5 stars

It arrived quickly, I would have liked to know an estimate for customs payment.

Rated 5 out of 5 stars

Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Deliv... See more

Company replied

Rated 5 out of 5 stars

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... See more

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4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(602)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always good service

Easy to use web site. Prompt service and good delivery service. Would recommend.

November 20, 2022
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Reply from James Lakeland

Thank you for your kind words!

Rated 5 out of 5 stars

BEYOND EXPECTATIONS... I discovered James online shop couple…Be

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy.
His collection never fails to impress and is simply luxurious.
Having met him in person tonight I was impressed with his kindness and generosity.
I would recommend his on line shop to anyone who is interested in owning his luxurious and perfectly tailored garments.

Tazneem

November 26, 2022
Unprompted review
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Reply from James Lakeland

Thank you for your kind words. We're so glad you're happy with your purchase and we look forward to seeing you again!

Rated 5 out of 5 stars

On line shop

I would definitely shop on line with james Lakeland because it was a swift delivery considering I live in the Chanel islands , also good products on offer and quality aswell

November 10, 2022
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Reply from James Lakeland

Thank you for your kind words. We're so glad you're happy with your purchase and we look forward to seeing you again!

Rated 1 out of 5 stars

Well very poor thin material ,linen but…

Well very poor thin material ,linen but looks like a old rag.very dissapointing,not usual quality.

October 25, 2022
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Reply from James Lakeland

We are so sorry to hear you're not happy with your purchase and the quality of the item. We understand this is very frustrating. If there is anything we can help you with, please contact us and we will try to assist as best we can.

Rated 5 out of 5 stars

Amazing Nina

I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me feel like I was shopping with a friend. My wife loved the coat and I will defiantly be back again.

November 9, 2022
Unprompted review
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Reply from James Lakeland

Thank you for your kind words. We hope to see you again!

Rated 5 out of 5 stars

Well done Suzie and James👏👏👏

Well done Suzie and James. You are experts at judging sizes and colours and tastes to suit and really care about your customers looking and feeling great and walking out of your shops with a genuine smile.
Thank you for your expertise, taste and love xxxxx

November 14, 2022
Unprompted review
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Reply from James Lakeland

Thank you for your kind words. We hope to see you again!

Rated 5 out of 5 stars

Beautiful garments beautiful packaged

The parcel arrived beautiful packaged The dress beautiful and well made Unfortunately it was too tight across my bust and that made the dress fall unevenly Retuning was so easy compared to other sites

November 7, 2022
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Reply from James Lakeland

Thank you for your kind words and we look forward seeing you again.

Rated 4 out of 5 stars

Return purchase

I needed to,do a return as the shirt was not suitable for me
It would be better if a returns label is sent with purchase as we do not all have printers to print our own label

October 30, 2022
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Reply from James Lakeland

Thank you for your kind words and we appreciate the feedback. We look forward seeing you again.

Rated 5 out of 5 stars

Fast delivery

Fast delivery , quality product.

October 12, 2022
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Reply from James Lakeland

Thank you for your kind words and we look forward seeing you again.

Rated 5 out of 5 stars

Bought the most gorgeous dress from…

Bought the most gorgeous dress from James Lakeland! The service was amazing, staff were so lovely and kind. My wardrobe is full of James Lakeland and I need to add more! Would definitely recommend

October 15, 2022
Unprompted review
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Reply from James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

Rated 5 out of 5 stars

the best trousers ever

the best trousers ever! i have shopped here for many years and these are the only trousers that fit me perfectly honetsly they make me feel so confident. The service is also fabulous the workers helped me find what was best for me and i was not afraid to ask for help.

September 16, 2022
Unprompted review
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Reply from James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

Rated 4 out of 5 stars

Disappointed

I have shopped at Hoopers and then your Wilmslow shop for a number of years, but unfortunately this last year the shop has been full of last year’s item with only a few new styles added consequently I has bought fewer clothes and have been disappointed because there have been no exciting items on your rails. Also, I have on several occasions found the shop price to be more expensive than your online price!!

October 9, 2022
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Reply from James Lakeland

Thank you for your review and taking the time to do this. We appreciate the feedback and will look into reviewing the stock.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery. Love both dresses. Never fail to please me when I open the package. Beautifully designed and stylish.

September 29, 2022
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Reply from James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

Rated 5 out of 5 stars

Efficient and reliable management of my…

Efficient and reliable management of my order. Product exactly as described and well packaged. It arrived a day later than expected, but this may have not been the websites fault. Overall experience very satisfactory.

September 28, 2022
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Reply from James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

Rated 5 out of 5 stars

Excellent in every way

September 30, 2022
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Reply from James Lakeland

Thank you for your kind and lovely review. We are very pleased you are happy and we look forward seeing you again.

Rated 5 out of 5 stars

Sale item purchase review

Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Delivery was as expected. Overall a huge reduction in price and a complete bargain.

September 22, 2022
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Reply from James Lakeland

Thank you for your kind review and taking the time to write it too. We look forward seeing you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to navigate website with wide range of products. True to size and items description is as they are. Items arrived quickly and well packaged. Everything I have ordered from James Lakeland has been well made and delighted to keep.

September 22, 2022
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Reply from James Lakeland

Thank you for your kind review and taking the time to write it too. We look forward seeing you again soon.

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