James Lakeland Reviews 

602
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Mad... See more

Rated 4 out of 5 stars

It arrived quickly, I would have liked to know an estimate for customs payment.

Rated 5 out of 5 stars

Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Deliv... See more

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Rated 5 out of 5 stars

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... See more

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4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(602)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed with the quality of…

Very disappointed with the quality of the coat I bought in Jan24, the lining ripped and outside has gone bobbly. Tried to email them but no response, eventually spoke to a lady who was v rude to me and no help whatsoever. Issue still unresolved and I won't be buying from them again.

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

Erratic sizes - Go large

Good communication with the delivery so I was home when delivered. Also prompt return of money after returning the blouse.
I initially got a size 18 - which fitted but was tight so I returned it and ordered a size 20. The 20 wouldn't even go on me! As it's an overhead blouse without front opening, I would have torn the blouse had I persisted.
The underarm to underarm measurement is 15 inches - so definitely not a 20.
My question is: how can a size 20 be evne smaller than the 18? I usually fit a 16 to 18.

January 17, 2024
Rated 1 out of 5 stars

Beware - 14 day returns policy!

Bought a scarf as a Christmas present for my wife on the 14th December. Upon opening on Christmas day, my wife wasn't sure about the style. I then checked the Returns Policy - 14 days! Absolute joke for the Christmas period. Will not be shopping here again. 14 days?!

December 14, 2023
Rated 5 out of 5 stars

Marina

Luke, who was with me in my buying in Fenwick, has been very good and kind so I went back for more things to buy. Great professional service

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely blouses to…

I ordered 3 blouses I decided only to keep 2 as they were too similar.
I returned the third the returns process is quick and easy and so was my refund.
Great quality great service

November 15, 2023

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