James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Mad... See more
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See what reviewers are saying
It arrived quickly, I would have liked to know an estimate for customs payment.
Although your description didnt mention zipped pockets or a hood I was delighted that the jacket had them. It's great quality, well made, fits well for size 12 with room for warmer layers too. Deliv... See more
Company replied
I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... See more
Company replied
4.3
Excellent
602 reviews
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Hasn’t replied to negative reviews
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Really disappointed with James…
Really disappointed with James Lakeland. I bought what I thought was a size 16 coat as a gift for my mom’s 70th birthday. Wrapped and presented it to her last week. When she opened it the coat had a size 16 paper label on it but inside it was a size 8!! I am now having to return the garment and hoping I will get a full refund as you normally only have 14 days! So disappointed! The one positive was the helpful lady I spoke to in customer services, called Sabine.
November 10, 2023
Happy Ist time customer
As a first time email customerI was impressed with quick efficient service.Lovely touch of tissue wrapped dress,inside parcel,making the dress less creased.
November 21, 2023
This outfit is so amazing with good…
This outfit is so amazing with good material and looks great
November 16, 2023
Very satisfied customer.
Very happy with my beautiful purchase.
Lovely quality. Arrived promptly and well packed.
October 30, 2023
I ordered 3 sale items on line having…
I ordered 3 sale items on line having first bought a full price item from Fenwicks (which I was pleased with)
Only one of the online items fitted and I wanted to return the other two but a note in the packaging said I couldn’t. Had this been made clear when I ordered I wouldn’t have ordered at all.
November 2, 2023
Good quality clothing.
October 26, 2023
Beautiful coat
Beautiful coat, sadly the fit was not right for my body shape.
Return process could have done with more communication.
Although refund in full was received as communicated.
October 10, 2023
Lovely warm jumper
Lovely warm jumper, the material is so soft,ideal for the cold months ahead.Comes large so i would advise to buy a size down from your usual size.I usually have a size 16 but in this jumper a 14 would have fitted better.
October 17, 2023
Goods arrived on time and the items are…
Goods arrived on time and the items are beautiful
October 3, 2023
Worst experience
Worst experience
Never come back here again
No refund no exchange
I can understand no refund policy but no exchange is rubbish.
Worst customer service
Too expensive and you can't even exchange.
Not recommend to anyone not family not friends.
October 7, 2023
Unprompted review
Lovely Clothes
Very happy with all my purchases! The tops were a good colour and I wanted the skirt but missed out so when it was on the sale page I snapped it up! Quick delivery to.
October 3, 2023
Reply from James Lakeland
Dear Customer, Thank you very much for this kind review, we are glad you are enjoying your new purchase.
All the best,
James Lakeland Team -
Beautiful dress
Beautiful dress, beautifully made. Had lovely complements. Material has some stretch to it. My bust is size 37 1/2 inches and the size 10 was a perfect fit. Very pleased with everything.
September 13, 2023
Reply from James Lakeland
Dear Brenda, thank you very much for this great review. We really do appreciate your comment. Thank you for shopping with us.
Best,
James Lakeland Online team -
fantastic
I am most impressed with both quality and the service. I would recommend them to anyone and I will certainly be purchasing from them again un the not too distant future
September 19, 2023
Reply from James Lakeland
Dear Miss Harrison, Thank you for this very kind review. We are delighted to read about your satisfaction and are looking forward to assist you very soon.
Very Best,
James Lakeland - Online team
Beautiful quality dresses arrived as…
Beautiful quality dresses arrived as stated snd well packed
September 10, 2023
Reply from James Lakeland
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you are pleased with your recent purchase.
Best regards,
James Lakeland Team
Beautiful dress
Beautiful dress, delivered promptly. Wish it was lined, but with the sale, was good value for money.
September 10, 2023
Reply from James Lakeland
We sincerely appreciate your feedback and are delighted to hear that you found the dress beautiful and that it was delivered promptly. Your satisfaction is of utmost importance to us, and we are pleased to have met your expectations in these aspects.
We understand your wish for the dress to be lined, and we appreciate your valuable input. We continuously strive to enhance our products based on customer feedback, and your comment will be taken into consideration as we evaluate our product offerings.
Best Regards,
James Lakeland Team
The black ruffled dress is lovely
The black ruffled dress is lovely, but unfortunately did not fit as I hoped it would.
August 4, 2023
Reply from James Lakeland
Thank you for your feedback. We appreciate your kind words about the product and regret to hear that it didn't fit as expected. We value your input and if you have any further comments or require assistance, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us.
Best regards,
James Lakeland Team
Dress arrived without a button in the…
Dress arrived without a button in the neckline and a stitch in the middle of the skirt. So disappointing after paying £250/- quid.
July 31, 2023
Reply from James Lakeland
Thank you for taking the time to share your feedback with us regarding your recent purchase of our item. We apologize for any inconvenience you may have experienced with our product.
Please rest assured that we are committed to resolving these issues promptly for you. Our customer service team has been notified of your concerns and will be in touch with you shortly to discuss this matter with you.
Your satisfaction is of utmost importance to us, and we are dedicated to ensuring you have a positive experience with our products. Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Best regards,
James Lakeland Team
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