Great staff assistance at the Newstead store and at the pick up warehouse at Richlands. Very comfortable chair. Assembly instructions not easy to follow and assembly quite difficult. Assembly pack... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The weekday team at James Lane Helensvale are exceptional, knowledgeable and very professional. I do feel the weekend team need a bit of training regarding the options we could have taken to purch... See more
Company replied
Helpful customer service. However, Disappointed in delivery service as I am outside your delivery area which is a 5 minute drive away from that point. So paying a $260 delivery charge to a friends h... See more
Company replied
David at James Lane Caringbah was great and worked efficiently to get me exactly what I wanted and delivered when best suited me.
Company replied
Company details
Written by the company
At James Lane, we are passionate about bringing you the very best in contemporary furniture and interior design. We create world-class pieces that are stylish, functional, and elegant.
Contact info
90-100 Lee Holm Road, St Marys, 2760, Sydney, Australia
- 1800 573 396
- jameslane.com.au
4.1
Great
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Both delivery guys were fantastic!
Both delivery guys were fantastic!
April 24, 2026
Unprompted review
Reply from James Lane
Hi Lou, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at James Lane made your experience pleasant and we look forward to seeing you again soon!
Love their furniture!
Great, lush products and excellent service. Staff let you browse in peace and very helpful when you ask for advice.
April 19, 2026
Unprompted review
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
Great Team Great experience
Great price. Great product. Great staff at the Logan store. Excellent after sales care. Nothing was too hard with the multiple team members I dealt with at the Logan store. The distribution team were also great. Communication was excellent throughout. Had a damaged base, exchanged, delivered and unpacked within 3 day. Thanks again.
April 22, 2026
Unprompted review
Reply from James Lane
Hello J, We appreciate your positive feedback about your experience and will share it with the James Lane team!
James Lane Alexandria NSW. Customer Service. Mark exceptional
I have always had a very good experience when shopping at James Lane Alexandria NSW. I have bought a beautiful couch actually 2 over the years & recently bought a single matching swivel chair . Mark was so helpful & a delight to be served by . Informed & polite honest no hard sell always loved James Lane furniture quality products.
April 21, 2026
Unprompted review
Reply from James Lane
Hi Kerry, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at James Lane made your experience pleasant and we look forward to seeing you again soon!
Misleading
I recently had a disappointing experience purchasing from James Lane.
I completed an online order and paid in full after entering my delivery details, with no clear indication that additional freight charges would apply. After the purchase, I was contacted and asked to pay a further $304 for delivery, which was unexpected and not transparently disclosed during checkout.
I was also later informed that the item is not currently in stock and would need to be pre-ordered, with an estimated arrival months away. At the time of purchase, the product appeared available, and this delay was not communicated.
Overall, this experience felt misleading in terms of both total pricing and stock availability
April 18, 2026
Unprompted review
Reply from James Lane
Hi Natasha, Thank you for raising this and we are investigating this with our team as there should have been a cheaper shipping option available. It does say on your order and also at the time of checkout that there is an error and freight will need to be charged later.
James Lane Alexandria
We went to James Lane, on Saturday. We went to the Alexandria store. Mark was the most amazing salesperson, he answered every question, was very pleasant and knowledgeable. I wouldn’t hesitate in recommending him, if needing to buy a new sofa.
April 18, 2026
Unprompted review
Reply from James Lane
Hello Jane, We appreciate your positive feedback about your experience and will share it with the James Lane team!
Stacey was very friendly and…
Stacey was very friendly and knowledgeable, she stepped through the process. The lounge was also amazing and great colour choices
April 19, 2026
Unprompted review
Reply from James Lane
Hi Monique, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at James Lane made your experience pleasant and we look forward to seeing you again soon!
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
James Lane team
James Lane team! If there was an extra star in 5 stars, I would select that.
From the moment of walking in to the show room and meeting Will, the service, communication and support from order through delivery to has been absolutely exceptional. And the actual product is such high quality - we love, love, love. Thank you!
March 3, 2026
Unprompted review
Reply from James Lane
Hello Kirsten, We appreciate your positive feedback about your experience and will share it with the James Lane team!
Lee was truly amazing
Lee was truly amazing! Very knowledgeable and so friendly! ⭐️
April 19, 2026
Unprompted review
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
Stunning Entertainment Unit adds sophistication
The guys that delivered our new entertainment unit were fabulous and the piece itself is gorgeous! It adds sophistication to our living room.
April 18, 2026
Unprompted review
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
Quick delivery
Quick delivery. James Lane had the item i wanted in stock so delivery was only a week after purchase
April 16, 2026
Unprompted review
Reply from James Lane
Hi Jason, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at James Lane made your experience pleasant and we look forward to seeing you again soon!
Not an easy job but the boys did it…
Not an easy job but the boys did it with no worries and were understanding and made it work. Very happy
April 16, 2026
Unprompted review
Reply from James Lane
Hello Michael, We appreciate your positive feedback about your experience and will share it with the James Lane team!
James Lane missing order and awful service
I ordered some furniture from James Lane, paid upfront in full including the cost of shipping to Cairns in Queensland.
Despite numerous emails, the order has not been delivered and apparently been mislaid by James Lane or their appointed shipping agent. James Lane service & communication is terrible, totally unreliable ,they don’t care about their customers.
March 24, 2026
Unprompted review
Reply from James Lane
We sincerely apologize for the trouble you've experienced, Dennis. Your feedback is important to us, and we take these issues seriously. We're currently investigating your order and will work to resolve this matter promptly. Thank you for your patience as we address your concerns.
Staff were so helpful and offered ideas…
Staff were so helpful and offered ideas regarding decorating that were most useful. Additionally they did not recommend the most expensive item but guided us on the most suitable pieces.
We are both very happy with the service we received. Thank you
April 12, 2026
Unprompted review
Reply from James Lane
Hi Kerri, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at James Lane made your experience pleasant and we look forward to seeing you again soon!
Fabulous
Fabulous. Couch was ready way earlier than expected. Communication and updates were flawless
April 14, 2026
Unprompted review
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
The two times we have bought pillows…
The two times we have bought pillows from them at 2 different stores and both times they had no bags. This was such a horrible experience having to carry 4 large pillows by hand. They also didn’t know how to wrap a vase that we bought and we had to ask them and explain to them how to do it.
April 11, 2026
Unprompted review
Reply from James Lane
HI Yehya, can you please let us now which stores you visited so we can look in to this further?
Great shopping experience, thanks Stacey!
My dealings were with Stacey! She was beyond helpful , went out of her way, lots of laughs and fun! A great experience and I got some beautiful furniture pieces!
April 11, 2026
Unprompted review
Reply from James Lane
Hi kirsty, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at James Lane made your experience pleasant and we look forward to seeing you again soon!
Happy with service received in store.
Happy with service received in store.
April 11, 2026
Unprompted review
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
Went in store at Alexandria
Went in store at Alexandria, had a great experience was so easy start to finish, couch will be delivered at the perfect time and store assistant went through all the details super efficiently. Lounge is also perfect, so comfortable
April 6, 2026
Unprompted review
Reply from James Lane
Thank you so much for you kind review, we will pass it on to the team.
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