James Lane Reviews 

Terrible customer service- would never buy from James Lane.
Firstly I stayed at home from work to accept delivery of a bed (which I expected to do) and be home for the assembly which I paid an additional fee for.
The delivery driver arrived with just a mattress (no bed). I called customer service who said that I would need to pay an additional delivery fee for the delivery of the bed. After complaining, they agreed to deliver the bed the following week with no fee. I took another day off work (which I shouldn’t have had to do) only to have the delivery guys run away when I said that I paid for assembly. I called customer service who said they’d organise for the delivery guys to come back. After another 3 calls to customer service, I received an email saying that they’d come and assemble the bed in 3 days time. So I need to take a 3rd day off work. 🤬
When I escalated the call to speak with a manager she suggested that we do the assembly ourselves. I explained that I’m a widowed mum without support, she told me that she wasn’t to know my situation.
Their lack of organisation, empathy and professionalism is why I’d never go back and highly recommend others into take their business elsewhere.

Order #000196289

Ordered several items from the store online, everything said it was in stock. Then received an email saying nothing is instock and it will arrive in June. I replied to the email but no response. Called the customer service team and some of the items could be delivered. The items showed up a few days later but with missing parts, called customer service again and they wanted me to complete a warranty firm which would take weeks. Great products terrible customer service.
The delivery and warehouse house people were great though.

Caringbah store 1 star..Moore Park 5 star
Visiting Caringbah to purchase occasional chairs, was not acknowledged or spoken too. I had to go up to the sales desk and wait for the sales person to look up at me. I asked about a floor model, as I needed it that day, I was told there is only one and not to bother trying for 2 as no JL store has 2 of the same, to his total frustration I was informed . I said ok I’ll think about it and left. I returned 15 minutes later, and asked if any other stores would have the same floor stock, he checked and said for me to call them. No offer from him at all to help out . I left again and called Moore Park, I spoke to Kristy who was very helpful and said she would keep a watch on the chair for an hour while I headed to MPark.
…Again I went back into Caringbah, all sales staff were behind the counter watching me enter the store, the male I dealt with was again not interested in dealing with me with his head down, a female rep asked if she could help me, I directed my conversation at the male and said I wanted to purchase the chair.
He went over to the chair removed the tag, entered my details & took payment….AND then told me no one can help you with the chair due to OH&S…
I was taken back and said well how will I lift it by myself?? He just shrugged and said we have a dolly we can give you…
I left very frustrated saying I’d be back the next day with help , and headed to Moore park to pick up the other chair with help. The chair was wrapped for transport, Kristy also had me sign a document to say it was floor stock and was all ok.
The next day my son and partner went back to Caringbah, the chair was still on the floor, I was told my the male sales rep it would be wrapped for transport when we returned….Nope nothing! And no document? My son was just given a dollie and told don’t forget to return it…this was the same sales rep I had dealt with.
Never again will i step foot in the Caringbah store…don’t waste your time if you want customer service…head to Moore Park!

Toowoombas James Lane is a beautifully laid out shop, full of inspiration, great staff. I love visiting.

Great quality product, delivered quickly and by a very friendly delivery team.

Mark from the Nunawading store has been a fantastic help with all of our purchases. Quality pieces at a great price.

Amazing service and good communication

Very efficient customer service and prompt delivery of items purchased

Great prices with their Sale attracted my attention. Quality of products are 5 star. Service at order was very very good and the delivery process also top notch. Will go with James Lane for future needs for sure

Service received from Gloria from the Caringbah store was great, very helpful and patient whilst we were tossing between lounges. Only rating a 3 as I’m waiting to get my lounge.

Great service & communication received at Maroochydore store.

Product itself is good and as described but delivery experience was horrible. Delivery drivers were extremely lazy, refused to unload the item and my partner was forced to do there whole job for them despite being charged $140 for delivery.

It was agreed that today delivery of bed frame from James Lane and Mattress from Sleeping Giant. However, only bed frame was delivered late afternoon without mattress.

The guys were great, early delivery and had the bed put together in 20 mins. Took all the rubbish away. Highly recommend!

Right on time and super efficient delivery team

Ashlee, and the James Lane team made replacing my parts so very easy, fast and with kindness and understanding. It’s been a long time since I’ve experienced such helpful and great customer service! Thank you!

Live tracking was great, polite delivery staff arrived on time, unpacked, assembled the bed, took all their rubbish away, updated with plenty of warning. Lovely product. So impressed.

Delivery guys were On time, quick, polite and efficient. Awesome job 💪🏼😊

I bought 6 of the Parma dining chairs which I needed urgently for a styling. Dylan was exceptional with his customer service and got everything organised in no time. Definitely coming back for more, the chairs are beautiful.