James Lane Reviews 

Bernadette at James Lane was fabulous - quick in her responses, clear in her communication and questions, and a delight to deal with. And James Lane treated us as valued customer - our broken couch was fixed without fuss. I recommend them as a caring and ethical company.

Great product, excellent and fast delivery.

I would never shop through this company ever again. I’ve had to wait up to 6 months for a bedframe as it was due to order the first one didn’t get up my stairs and the staff didn’t mention that it doesn’t come apart and then I got a second bed and they didn’t have it built properly, which then caused me to wait up to 6 months for a bed and still not have a bed. Their Contact has been very poor and communicating back to me. I am now fighting for my money back and this is cost me delivery fees twice along with waiting for six months for a bed to come that I have still not got it in between this time I have been pregnant and then have a three month old baby which I have been either sleeping on my mattress on the floor and now on the couch. how slow this company has run it’s disgusting.

Ordered 6 x dining chairs, only 5 x delivered (as there was nostock in warehouse) however James Lane failed to communicate this. Paid additional fees for dining table to be assembled. Delivery drivers contested (even with evidence - receipt) finally agreed to assembling & completely damaged marble top in doing so. Escalated to warranty team over 1 week ago… emails riddled with contradictions. Very poor form.

The two girls behind the counter at James Lane Caringbah have zero customer service skills. They do not approach and also unapproachable!

Absolutely horrible. I made a order a week before I was going to a design job and on the day I was going to pick up the chairs on my way to the clients house I get a call that they don’t have my order. I was so stressed and running around the whole day trying to find dining chairs the same day. The store and warehouse were extremely unhelpful and just said they sent extra stock to stores and even though I paid in full and confirmed the day before I was coming to pick up there was nothing they were going to do. Worst experience and will never trust to order for a design job again

The staff were very helpful but not pushy or intrusive. A very easygoing experience

Product didn't match what we saw in store. The 2 month lead time turned into 5.5 months. The delivery process was an absolute shambles. We won't shop there again.

We're really happy with the Riley Muse Flax Bed Frame. It gives our bedroom a soft, luxurious hotel-style feel and looks even better in person. The upholstered design is beautiful, the headboard is super comfortable & love that the slipcovers are removable for easy cleaning.

The delivery and installation process was also fantastic! The team set everything up quickly and removed all the boxes and packaging afterwards, so there was no mess left behind. Overall, a great experience and definitely worth it. 💕

Very experienced and helpful!

James Lane replacement item under warranty was very smooth .
Prompt delivery , very friendly delivery team unpacked & took away packaging

A great experience looking for and purchasing dining chairs, at the Robina store.

Great service came on time and very efficient and kind

Today had great experience with James lane’s very efficient and polite delivery team. When they have arrived , there wasn’t any parking spot available, they did manage to park somewhere far and challenged by our front door later..

Mike and his colleague
did unpack all pieces and made all pieces in very carefully.. Very friendly, efficient and polite.. Appreciated their hard work. 🫶🏻

Buying was effortless and staff great.
The 2 men who delivered were on time
Very professional, efficient and friendly

Appreciate the delivery team going above and beyond to fit the item up two flights of narrow terrace stairs! Also appreciate customer service arranging an exchange when my first order clearly wouldn’t fit up my stairs!

Marks on sofa. One of the Delivery guys was very negative and quite rude. Couple inappropriate comments.

We were lucky enough to purchase a bed on sale (50% off) which is high quality and looks amazing! The entire process from ordering to delivery was seamless. Everyone we dealt with was professional & helpful and we were impressed by the notifications received relating to delivery. Added bonus, the bed was set up and all packaging was removed so all we had to worry about was making the bed! Would def recommend and purchase from James Lane again.

Shocking, whilst it turned up on time it's absolutely trashed. Black marks all down the arms and sides. Will be asking for a replacement.

The quality of the furniture is awesome and the delivery time frame and experience was excellent.