James Lane Reviews 

It was the first time we visited a James Lane store in Preston. There were great sales, and we decided to buy an ottoman. Next day we wanted to buy a matching blanket box, called them and they kept it aside for us. They responded quickly and were friendly.

I always get the best service and price at the Toowoomba store. The ladies are so helpful and friendly. I never leave disappointed.

Staff member Helen at Robina was great. Knew her product and went out of her way to help us.

David was very helpful . Unfortunately I found something else at another store, but very happy with the service

We had an amazing experience from the young man that served us.
He was only new but he was excellent.
Please let him know

Customer service was excellent, Nicola was amazing. Only thing is, when we tried a mattress in store it was confortable, and since day one with the new mattress it feels im sleeping on the floor. We did buy extra firm, but that is another level of firm. Not sure what to do now as was expensive matress :(

Customer service at the Macgregor store was exceptional. The Athens table is beautiful. The delivery team were fantastic and went above and beyond.

Super helpful, friendly and efficient! Found our dream cloud style couch and family couldn’t be happier! Seamless from purchase to home set up! Highly recommend!

Faulty rug 8 months old. I put in a claim as the edge of the rug is fraying and the glue is seeping through the edging. I was told it’s wear. This fault is in 3 places along 2 edges of the rug. It’s clearly a fault and have been advised we don’t have a claim. I wouldn’t purchase from James Lane again after this experience.

James Lane was so easy to deal with, delivery was quick. And my delivery drivers were amazing, so friendly, quick efficient and put my couch together for me. Couldn’t recommend them enough!!

My wife and I had such a pleasant experience today at the Logan store with sales lady Cath, who simply couldn’t do enough to help and support us. We felt that we were genuinely listened to and guided towards choosing our new furniture as she literally carried pieces back and forth, and occasionally challenged our choices. Happy to say we finished with placing a significant order for most of the furniture we set out to buy! Thanks Cath.

Purchased two accent chairs from James Lane. Found the staff very friendly and helpful but not pushy. The chairs were in stock and we had them delivered within a couple of days. We received a phone call the previous day to let us know expected time of delivery and also a text message. The chairs arrived on time and look terrific in our living area. James Lane have trendy modern furniture at affordable prices. Would recommend to our friends.

Cannot say enough about how fantastic James Lane service has been . From ordering to delivery . Amazing !!!!

The staff always make me feel special when I enter the store with a big smile and greeting me.

I went into James Lane looking for a specific product but found some phenomenal bargains I could not refuse thank you so much amazing

Unfortunately I didn’t get the gentleman’s name at your Kotara store, however I found him to be very friendly and helpful

Terrific experience with James Lane McGregor store over the last few days. Terrific staff in store, not pushy, really friendly and helpful. They were really accommodating with our timeframes re delivery and our budget. Follow up next day was terrific. Highly recommend and can't wait to get our new chairs delivered to our new home in a couple of weeks. Thank you again.

Pleasing products 😊
Efficient in communication.
Thoughtful at the house.
Delivery made with ease.
Thank you.

If I could rate James Lane negative stars I would. My initial delivery was wrong, and upon me having to chase it up, the second delivery is wrong again. This is after the website clearly stating the product was in stock - the only reason I bought that one. It was not in stock and took weeks. I will never purchase from them again.

Wrong mirror was ordered initially, I understand mistakes happen. Re-ordered & delivered today & still not the mirror I ordered. Not sure how this can happen twice. Called the store to advise and was told I’d need to go on line to lodge return. Told the store they would need to deal with it as it was their error. It really shouldn’t be so hard to order a mirror! Won’t be ordering anything again from James Lane!!