Jane Clayton & Co Reviews 

701
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide range of beautiful fabrics and wallpapers, noting that the items arrive quickly and are well packaged for delivery. People also appreciate the convenient and efficient sampling service, stating that the helpful options make choosing materials for home design projects much easier. However, some people mentioned experiencing frustrating delivery delays and slow communication when trying to track orders or resolve shipping issues. A few consumers were also dissatisfied with receiving unexpected charges or encountering strict policies when attempting to return items. Some reviewers noted occasional confusion regarding company names or minor issues with packaging quality upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, often praising the wonderful... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and prompt... See more

Order

Users describe ambiguous interactions with order processes, as opinions regarding the ordering experience are... See more

Quality

People report positive experiences with quality, highlighting beautiful, thick materials, stunning designs,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 4 out of 5 stars

I actually only orderd a sample of wallpaper which I found to be different and attractive. It came quickly and it's good to see how it might look on the wall if chosen and choose paint colours, fabri... See more

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store
  2. Blinds Shop
  3. Curtain Supplier and Maker
  4. Fabric Store
  5. Rug Store
  6. Wallpaper Store

Written by the company

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(701)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality samples and service

I just ordered some samples of wallpaper and received good service for this simple request .I would definitely use the company for any further purchases.
The quality of the samples were good.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered my free samples. Chose the paper I wanted and got the delivery super quick.

March 28, 2026
Unprompted review
Rated 2 out of 5 stars

Check your measurements

It took a while to get my wallpaper order. I used their wallpaper calculator and purchased 7 rolls as advised by the measurements. I only needed 5 rolls but they wouldn't accept the 2 unopened excess rolls as it was outside of their 30 day returns policy. The moral of the story is don't buy too far in advance and maybe check you're measurements. I have £280 of wallpaper I don't need.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free decorating

Very fast delivery service. Beautiful quality products and at better prices than most of the rest of the market.
I even got a free paintbrush with one of my orders :-)
Highly recommend.

March 24, 2026
Unprompted review
Rated 2 out of 5 stars

Unfortunately a order that should of…

Unfortunately a order that should of been with us completed for Christmas only just arrived (march) it’s taken a ridiculous time and the undates were chased not given at every week day end with poor replies etc

Not brilliant, happy enough with the curtains now arrived

March 6, 2026
Unprompted review
Rated 2 out of 5 stars

Very Disappointed

Ordered and paid for on 3rd of March. Not delivered to date ( 12th March) no communication re delivery. Have tried calling several times at different times of the day to see if there is a problem but no one answers the phone! Very poor customer service. Will think twice before I order again.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I have made another order today for…

I have made another order today for samples. When I make my selections, the fabric comes beautifully wrapped and I am over the moon with my new blinds and curtains.
A fantastic selection of fabrics, some of which are highly discounted. Thank you for providing so much choice.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy from them ever I ordered two…

Don’t buy from them ever I ordered two bespoke made cushions with strawberry thief print -I had decided upon it based on a swatch !!!!! With the strawberry thief bird showing clearly from a swatch that I had decided upon which had the strawberry birds with the strawberries in their mouth holding the strawberry - 2 cushions costing £180 came with no strawberries in the printer all and only the birds without the strawberries with their mouth singing
They told me I should’ve asked for the birds with the strawberries on to be on the cushions but the name of the material was strawberry thief both sides of the cushions had the exact same front on without the strawberries feature on the cushions at all miss selling at it’s best the used off cuts to make my cushions !!!! Why if the print is called strawberry theif would I want birds and NO strawberries !!!!!

I am angry and upset -do not buy from them

When I mentioned this to Annabelle she said she was sorry but customer services said unless I specified that I wanted the strawberries on the cushions (why would I not want the strawberry thief on the cushions)? Then I should’ve specified it in my order
I actually spent £400 with them. I’m going to call my card company because I’m so upset with the delivery of what I’ve received.

I also I ordered two rolls of strawberry thief wallpaper by Morriss & co
200 pounds they said they don’t allow discounts on discounted stock -all other companies do

I went back to order two more rolls of the paper but based on their response regarding the cushions which look awful by the way and they’re not relating effectively to the print that I have on my wall paper

So I’m going to another supplier and I will never buy from Jane Clayton again

My designer agreed !!! Not using them again

March 1, 2026
Unprompted review

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