Jane Clayton & Company Reviews 

From the moment I rang, the staff were very helpful, my query about the price match was answered and my material was delivered very quickly. To be honest I didn’t know it was coming so something must have gone wrong with the courier notifying me but all in all that’s just a computer glitch!! Very happy. Thank you

ordered a sample and no disclosure your outside of the US, where's my sample?

Very quick turnaround and good price

Outstanding service with a high standard of products

Excellent service

Super service, great price, and really happy with the product! Thank yoi

Excellent service, speedy delivery highly recommended

Great service in sorting out a delivery issue. Issue effectively dealt with and it was reassuring to be able to talk to someone within 30 seconds of contacting them on two separate occasions. As we all know this isn't always the case!

Terribly slow delivery. The estimated delivery times for wallpaper that are shown on their website are false, particularly if the recipient is in the US. Instead of 2-4 business days, I'm still waiting for my wallpaper 10 days later. The US customer service number is also not staffed, so the only way to reach the company is through email.

I was really disappointed with my experience. The rug itself is nice, but it arrived badly packaged (an open plastic bag and nothing else) and had visible dirty marks on the back as a result. I emailed the company twice with photos, but I’ve had no reply. For the cost, I expected better care in packaging and a response from customer service. Unfortunately, I can’t recommend based on this experience.

Absolutely first class service with great choice, value and communication re delivery schedules. A bargain in the outlet as well. Highly recommended.

Ordered 3 rolls of wallpaper on Sunday 5 October. The following day I got an email to say lots of their wallpaper was reduced in the sale. I checked and mine was included.I checked my order and it hadn't been dispatched. So, I reordered at the cheaper price and emailed them to advise I wished to cancel the order as I had re-ordered. This email was sent on Tuesday 7 October.
Unfortunately, they either didn't open or respond to this email until Thursday 9 October and they said they had already sent it.
Rather than cancelling the new order and refunding the difference as a gesture of goodwill, they have made me spend £7.05 to return the second order. This was not an easy process either as we sent emails backwards and forwards and I felt like I was getting nowhere.
Woul I recommend them? No, I most certaily would not as the whole experience was a 'jobsworth', one.

Very quick delivery ! Phone contact really nice, with nice people and real customer service

Lovely fabric at a great price. Colour was accurately represented and.dispatch, receipt and communication were excellent.

Wallpaper was awful quality even though it’s Morris & co, for the price I was shocked. My decorator couldn’t work with it as it was just so thin.

Trying to return the rest of the rolls is becoming quite difficult!!

Find a wallpaper website that has a better returns system just in case.

Great, prompt service and really good quality fabrics.

Excellent service from Jane Clayton and Co, the fabric was cheaper than John Lewis and Sandersons, a real bargain. It was delivered the next day, beautiful packaged. The samples I ordered came the following day quicker than I was told. I will most definitely be using them again.
The only slight let down was by UPS who delivered prior to the slot they told me.

I wanted to receive some samples of "FARROW & BALL" wall paper patterns to show to a customer.
I live in Denmark, and the dealers in my country could not help me. I contacted Jane Clayton & co.
I entered their very easy and a flexible ordering system they have on the web, and after a day the samples were on their way to me in Denmark.

Good updates
Speedy delivery