Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
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While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Shady company
Not a serious company. I inquiried about an item they had on sale (I was planning to buy multiples) and more than doubled the price the moment they realized it was more expensive at other stores. I went back amd forth with them asking to honor their price and they just stopped answering.
This is not a serious company, if they don't even honor their prices, they will not honor warranties or policies.
September 21, 2025
Unprompted review
Reply from Japan Figure
Dear Luis,
Thank you for sharing your feedback. We would like to clarify a few important points:
We are a serious and trustworthy company, and we take pride in handling every order and inquiry with integrity. We are not a “shady” business, and customer trust is very important to us.
You mentioned that the item was priced at USD 75 each. However, according to our official price log, the lowest price ever recorded was USD 138.
Although we requested a screenshot confirming the USD 75 price, no proof was provided. Without such evidence, we could not proceed with the price you mentioned. We explained that the lowest recorded price had always been USD 138, but you continued to request that we honor the lower amount.
As we could not reach an agreement on this point, we unfortunately were unable to continue the conversation further.
Lastly, we wish to note that you never placed an order with us. Therefore, suggesting that we would not honor warranties or policies is not accurate, as we have never had the chance to serve you directly.
We sincerely regret that this experience left you dissatisfied, but we wanted to reconfirm that we operate transparently and take customer trust seriously.
Best regards,
Masaki.
Great company
Great company. Fantastic value.good selection of products. Very friendly & professional staff. Highly recommended. Thank you.
April 2, 2025
Unprompted review
Reply from Japan Figure
Dear Gareth,
🌟 Thank you so much for your wonderful review! We’re delighted to hear that you value our products, selection, and service. It truly means a lot to know you found our staff friendly and professional, and we greatly appreciate your recommendation. We look forward to welcoming you back again soon! 🌸
The communication was very good they…
The communication was very good they always answered my questions and concerns. My package arrived on time and it was just exactly what I was waiting for.
September 17, 2025
Unprompted review
Reply from Japan Figure
Dear Mayra,
Thank you so much for your wonderful feedback! We’re delighted to hear that our communication met your expectations and that your package arrived on time, just as you were hoping for. Providing clear updates and delivering exactly what our customers expect is very important to us. We truly appreciate your trust and look forward to serving you again!
Great choice of products
Great choice of products, excellent customer service!
September 10, 2025
Unprompted review
Reply from Japan Figure
Dear Yury,
🌟 Thank you so much for your kind words! We’re thrilled to know that you enjoyed our wide selection of products and that our customer service team was able to meet your expectations. Providing both quality items and attentive support is very important to us, and feedback like yours motivates us to keep improving. We truly appreciate your support and look forward to welcoming you back soon—new arrivals are always on the way!
Simple and reliable.
Made an order for two items that were on sale, turns out that one of them was mistakenly put on sale which caused a bit of a hassle. However the staff were very friendly and accommodating with updating my order to get a different item. Unfortunately the item was delayed but the overall system was simple.
August 22, 2025
Unprompted review
Reply from Japan Figure
Dear Fahi,
⭐ Thank you for sharing your experience! We’re glad to hear that our team was able to assist you in updating your order and that you found our service friendly and reliable. We sincerely apologize for the mix-up with the sale item and for the delay in delivery. Your understanding means a lot to us, and we’ll keep working to improve so your next order is even smoother. We truly appreciate your support!
Excellent company
Excellent company
Used them a couple of times now.
Excellent for Pokémon cards and figures that you cannot buy in the UK yet. Definitely using them again for future purchases.
September 12, 2025
Unprompted review
Reply from Japan Figure
Dear Sir/Madam,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had a great experience with us more than once, and that you’ve been able to find Pokémon cards and figures that aren’t yet available in the UK. It’s always our goal to bring unique and hard-to-find items to our customers, and your trust means a lot to us. We truly appreciate your continued support and look forward to serving you again for future collections! 🙏
Quick delivery but 14€ extra for customs
I received the tiger thermos actually quicker than I thought, but had to pay extra 14€ Zoll when I received it. It is stated on the website but I didn’t think it would be that much
September 9, 2025
Unprompted review
Reply from Japan Figure
Dear Heba,
Thank you for your feedback! We’re glad to hear that your Tiger thermos arrived quicker than expected. We understand that paying the €14 customs fee may have been inconvenient, and we truly appreciate your understanding. As noted on our website, customs charges are determined by local authorities and can vary by country. Your review helps us be more transparent with future customers, and we’re grateful for your support despite the extra cost. We hope you continue to enjoy your thermos, and we look forward to serving you again! 🙏
Great figures, decent packaging
Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer of paper around it. Ironically, that was also the box that arrived a bit squished on one side. Luckily, the figure itself was fine, so it’s not a big deal for me
September 4, 2025
Unprompted review
Reply from Japan Figure
Dear Stefanie,
Thank you very much for your detailed review! 🙏 We’re glad to hear you enjoyed our wide selection of figures at good prices and that your order arrived safely overall. We also truly appreciate your honest feedback regarding the packaging.
While it’s great that the figures themselves were unharmed, we understand your concern about the box condition and will review our packing process to improve protection in the future. Your input helps us do better, and we look forward to serving you again with an even smoother experience next time!
Great store
Great store, admin and speedy service. Package was packed neatly and it arrived with no damage
September 2, 2025
Unprompted review
Reply from Japan Figure
Dear Andrew,
Thank you so much for your kind words! We’re delighted you had a great experience with our store and team. 💙 It’s wonderful to hear your package arrived quickly, neatly packed, and without any damage. We look forward to serving you again soon!
Item came in good condition
August 27, 2025
Unprompted review
Reply from Japan Figure
Dear Vivian,
Thank you for your feedback! We’re so glad to hear your item arrived in good condition. 🌸 We truly appreciate your support and look forward to serving you again with more products from Japan!
Fast delivery and great value
Great value and has a great range of products exclusively from Japan. Fast delivery and great communication from the team when something was out of stock.
August 22, 2025
Unprompted review
Reply from Japan Figure
Dear Mich,
Thank you so much for the lovely review! We’re thrilled you’re happy with our prices and the range of authentic products from Japan. 😊 Glad to hear delivery was fast and that our team kept you updated when an item was out of stock—we always want communication to be clear and quick. We appreciate your support and can’t wait to serve you again soon!
fast and reliable shipping and…
fast and reliable shipping and tracking! reasonably priced and great customer service experience. will definitely use again!
August 16, 2025
Unprompted review
Reply from Japan Figure
Dear Emily,
Thank you sincerely for your wonderful review. We are very pleased to know that you were satisfied with the speed and reliability of our shipping and tracking, as well as the fairness of our pricing. It is equally rewarding to hear that our customer service met your expectations, as we continuously strive to provide both quality products and attentive support.
Your intention to return is the greatest compliment we can receive, and we look forward to serving you again with the same dedication and care.
Very good customer service and fast…
Very good customer service and fast shipping.
I’m very happy that I was able to buy this item, which I couldn’t find in Europe!
August 2, 2025
Unprompted review
Reply from Japan Figure
Dear Dominic,
Thank you very much for your thoughtful feedback. We are delighted to know that you were pleased with our customer service and the speed of shipping.
It is especially rewarding to hear that we could provide you with an item that was difficult to find in Europe, as making unique and authentic products accessible to our customers is one of our key priorities. We sincerely appreciate your trust and look forward to serving you again with the same level of care and reliability.
0 star
Took 2 weeks I finally got my refund and I have to pay paypal transection fee...
August 19, 2025
Unprompted review
Reply from Japan Figure
Dear TC,
We’re truly sorry for the frustration this has caused. The processing fee you experienced was the result of an unexpected error in the payment system and that's why the refunds have to be issued via PayPal. This should not have happened, and we sincerely apologize for the inconvenience.
Our team has already reached out to you directly regarding this matter, but we have not received a response. We completely understand your disappointment and regret that this situation has affected your experience with us.
Great customer service
Great customer service, I’ve ordered a couple times and products have been good and genuine. Thank you.
August 18, 2025
Unprompted review
Reply from Japan Figure
Dear Steven,
Thank you so much for your kind words! We’re really happy to hear that you’ve had a good experience with our service and that the products have met your expectations. It means a lot that you’ve come back to order with us more than once — we truly appreciate your support. We’ll keep doing our best to make sure every order is just as smooth. Looking forward to your next visit!
The packaging was perfect...
August 17, 2025
Unprompted review
Reply from Japan Figure
Dear Mario,
Thank you so much for your kind words and for being such a loyal customer. It truly means a lot to us to hear that the packaging was perfect—we always want to make sure your items arrive safely and in the best possible condition.
Your continued trust and support motivate us to keep doing our very best with every order. We’re grateful to have you as part of our community and look forward to serving you again soon.
Goods came in a reasonable amount of…
Goods came in a reasonable amount of time and in good shape. Wish I'd known about them sooner.
August 15, 2025
Unprompted review
Reply from Japan Figure
Dear J A Ramos,
Thank you so much for your kind review. We’re glad to hear your order arrived in good shape and within a reasonable time. It means a lot that you’re happy with the experience, and we completely understand the feeling of wishing you’d found us sooner—we’re just happy to have you with us now.
We truly appreciate your support and look forward to serving you again in the future.
I just received my first order and…
I just received my first order and can’t recommend these guys enough. Everything was well packaged and exactly as described.
5/5
August 14, 2025
Unprompted review
Reply from Japan Figure
Dear Dean,
Thank you so much for your wonderful 5-star review and for giving us the chance to serve you with your very first order. We’re absolutely delighted to hear that everything arrived just as described and that the packaging met your expectations. We take great care to ensure each order is handled properly, so it’s very rewarding to know that our efforts made a difference.
Your recommendation truly means a lot to us. Feedback like yours not only reassures new customers but also motivates our team to keep delivering the highest standard of service. We’re grateful for your trust and support, and we look forward to welcoming you back again soon for your next order.
OPENDED BOXES
I was not entirely happy with the boxes being damaged. Im mot sure if i missed any notes as to not being shrink wrapped but i was hoping to hold on to them for investment so i ended up opening them. Ill make sure to read the notes properly.
August 5, 2025
Unprompted review
Reply from Japan Figure
Dear Michael,
We are truly sorry to hear about your disappointment with the condition of the boxes. We completely understand how important it is for collectors and investors to receive items in pristine packaging, and we regret that this order did not meet your expectations. Your feedback is very valuable to us, and we will take it into account to improve the clarity of our listings and communication going forward.
Please accept our sincere apologies for the frustration this has caused. We appreciate you taking the time to share your experience, and we hope we will have the opportunity to provide you with a much better experience in the future.
Fantastic range of hobby items
Fantastic range of hobby items, all top quality and great brand names and well priced. Shipping and payment options are really flexible too :)
August 8, 2025
Unprompted review
Reply from Japan Figure
Dear Allen,
We’re thrilled to hear you enjoyed our range of hobby items! 🎨✨ It’s our goal to offer top-quality products from trusted brands at fair prices, so your feedback really means a lot.
We’re also happy to know our flexible shipping and payment options made your shopping experience even smoother. Thank you for your support—we look forward to helping you find your next hobby treasure! 💛
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