Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well packed
Well packed, for an old model, it still looked brand new
October 30, 2025
Unprompted review
Reply from Japan Figure
Dear Muhd,
Thank you so much for your review! 😊 We’re really glad to hear your order was well packed and that the older model still arrived looking brand new. We always do our best to preserve item condition and ship securely. Your feedback means a lot — thank you for choosing us! ✨📦
great deal
Good communication- and a great deal! Speedy delivery once in stock.
October 27, 2025
Unprompted review
Reply from Japan Figure
Dear Duncan,
Thank you so much for your wonderful feedback! 😊 We’re really happy to hear you were pleased with the communication and found a great deal with us. We always try our best to keep customers updated during restocks, so it’s great to know your order arrived quickly once it was in stock. Your support means a lot — hope you enjoy your purchase and visit us again soon! ✨🙏
good overall
Prices are good, comparably fast shipping to Germany, well packaged. Overall a very good experience ordering at Japan Figure.
October 24, 2025
Unprompted review
Reply from Japan Figure
Thank you very much for shopping with us and for your incredible support of our website!
We deeply appreciate your genuine review. Your honest feedback is invaluable to us. As a token of our gratitude, please check your email for a special offer we've sent for your next purchase. We promise to continue striving to bring you even better products and services in the future.
Sincerely,
Customer service was great.
Due to the U.S. tariff situation the team in customer service did everything they could to get the package to me as affordable and quickly as possible. I appreciate the frequent and open communication with them every step of the way during the difficulty of it all.
August 15, 2025
Unprompted review
Reply from Japan Figure
Thank you for your lovely review. We also truly appreciate for your patience and your trust in our team. Your honest feedback is invaluable to us. We promise to continue striving to bring you even better products and services in the future.
The customer service representative has…
The customer service representative has been very helpful and communicative.
October 19, 2025
Unprompted review
Reply from Japan Figure
Dear Brennan,
Thank you so much for your kind words! 😊 We’re really happy to hear you were satisfied with our customer service and communication. It’s always our pleasure to help — and we truly appreciate your support! ✨🙏
Nice shop to buy from
Good follow up after order placed and very good tracking system. Also very happy with the packaging
October 21, 2025
Unprompted review
Reply from Japan Figure
Thank you sincerely for your wonderful review. Our customer service team is truly delighted to hear that. We guarantee to provide you with an even better experience on your next purchase. Once again, we extend our deepest gratitude for your continued support.
Awesome attentive customer service!
Awesome attentive customer service! They keep you posted and resolve an issues every step of your purchase/delivery. Product is good quality and arrived just as described.
September 26, 2025
Unprompted review
Reply from Japan Figure
Dear Christopher,
Thank you so much for your wonderful feedback! 💖 We’re thrilled to hear that you had such a smooth experience from purchase to delivery. Our team always strives to stay attentive and communicative, so it truly means a lot to know it made a difference. We’re also delighted that your item arrived just as described and met your expectations. Thanks again for choosing Japan Figure — we can’t wait to serve you next time! 🌟
I ordered my item over 30 days ago and…
I ordered my item over 30 days ago and I still have not received it. I’ve sent emails after emails. The tracking is insufficient and I still don’t have my item.
October 18, 2025
Unprompted review
Reply from Japan Figure
We are truly sorry to hear about your experience, and we completely understand how frustrating it must feel not to have the item in hand. We want to assure that we take every case seriously and always support our customers to the fullest.
After carefully reviewing your order, we would like to provide a clear update: Your parcel was handed over to the shipping carrier on March 10, 2025 at 16:28.
The postal service has officially confirmed successful delivery on October 14, 2025 at 10:13 to the address provided at checkout. We kindly ask that you double-check with your family members, neighbors, or building management to see if anyone may have accepted the package on your behalf. In many similar cases, parcels are safely received by someone nearby without the customer being notified immediately.
Please rest assured that we are continuing to monitor this case closely. If the package cannot be located, we will request assistance from the local police and the postal investigation team so we can help recover your item as quickly as possible. Our business has always been committed to transparency, honesty, and responsible service.
Thank you for your patience and understanding. Please let us know as soon as you have any updates, and we will continue to follow up until this matter is resolved.
Kind regards,
Cancellation
Accidently ordered something from here and I wanted to cancel the order. Only took a few days to sort out the cancelations and that's because of time differences. They fully understood my situation and gave me a full refund. 10/10 experience I will order from this company in the future.
October 17, 2025
Unprompted review
Reply from Japan Figure
Dear Logan,
Thank you so much for your kind and understanding review! 🌸 We’re glad we could assist you quickly with your cancellation and that everything was resolved smoothly despite the time difference. Your positive experience and 10/10 rating mean a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future! 💫
all the items i ordered arrived
October 14, 2025
Unprompted review
Reply from Japan Figure
Dear Sir/Madam,
Thank you so much for taking the time to share your feedback! 🌸 We’re truly happy to hear that all the items you ordered arrived safely and met your expectations. Our team takes great care in packaging and handling each order to ensure everything reaches you in perfect condition. We sincerely appreciate your trust and support, and we hope you enjoy every item from your purchase. We look forward to serving you again soon! 💛✨
delivery was longer than…
delivery was longer than expected/predicted
price was raised after purchase then had to pay the difference if i still wanted the item (over double the original price)
only positive is that i no longer have to interact with this business
October 13, 2025
Unprompted review
Great service and very trustworthy!
Great service and very trustworthy!
October 13, 2025
Unprompted review
Reply from Japan Figure
Dear Christopher,
Thank you so much for your kind words! 🌸 We’re very happy to know you found our service great and trustworthy. Your support means a lot to us, and we look forward to serving you again soon! 💫
Kudos!
Excellent quality collectibles. Best customer support team. Very responsive to queries and email.
July 12, 2025
Unprompted review
Reply from Japan Figure
Dear Mae,
Thank you very much for your wonderful feedback! 🌟 We’re delighted to know you’re happy with the quality of our collectibles and our customer support. Your kind words truly motivate our team to keep delivering the best service possible. We deeply appreciate your support! 🙏✨
I love my monchhichi large plush!!
I love my monchhichi large plush, I went to Japan and couldn’t find this size at all because it was sold out. I’m so happy I was still able to get it through Japan Figure, I’m so happy and it is perfect. It arrived in around 2 weeks. The shipping status doesn’t update much so I had to look on external websites and there was a lot more updates on there.
October 8, 2025
Unprompted review
Reply from Japan Figure
Dear Hafsah,
Thank you so much for sharing your experience! 🧸💖 We’re thrilled to hear that you finally found the large Monchhichi plush with us — it truly is a special one! We appreciate your patience with the tracking updates, and we’re happy to know it arrived safely within about two weeks. Enjoy your adorable Monchhichi, and thank you for choosing Japan Figure! 🌸✨
Great customer service!
Very quick and responsive customer service! Thank you and all the best.
October 2, 2025
Unprompted review
Reply from Japan Figure
Dear RS,
Thank you very much for your kind feedback! 🌸 We’re delighted to hear that you were pleased with our quick and responsive customer service. Your support means a lot to us, and we look forward to serving you again in the future. Wishing you all the best as well! 🌟
Shady Pre-order
They listed the pokemon center special boxes for pre-order on their website. I purchased 1 of each. (3). I hear nothing back even after the release date. I eventually reach out and they tell me they had an error on their end and I have to pay an extra $270 because the prices were listed incorrectly. This is just sad they had little compensation and incentives despite them messing this up on their end and having zero communication until I reached out after the release. I lost my trust from them and won't order from them again. It is very shady that they can list a product for sale and I can purchase that product. And down the line they can say it was the wrong price and sell it to me only if I pay an extra 33%...
Would not buy from again. They didn't seem to care much either. I ended up cancelling and getting a refund. Kind of just a joke of an experience though.
July 2, 2025
Unprompted review
Thankyou
Thankyou, I have appreciated the communication and the product is sensational. Very happy customer.
Stay present Masaki.
October 3, 2025
Unprompted review
Reply from Japan Figure
Dear Brett,
Thank you so much for your wonderful message! 😊 We’re truly happy to hear that you’re satisfied with both the product and our communication. Your kind words mean a lot to us. Masaki and the whole team send their best wishes — we really appreciate your support and look forward to serving you again!
I've ordered from JP Figure a few times…
I've ordered from JP Figure a few times before, and I have yet to be disappointed! There are plenty of sales on pricier items and loyalty bonuses, too.
September 12, 2025
Unprompted review
Reply from Japan Figure
Dear Ruairi,
Thank you very much for your continued support and kind feedback. We’re delighted to know that you’ve been consistently satisfied with your experience at Japan Figure. It’s wonderful to hear that you appreciate our special offers and loyalty rewards. Your trust means a great deal to us, and we look forward to serving you again in the future.
Ordered an item it never arrived…
Ordered an item it never arrived contacted them directly for them to want almost double of what I paid to release the item to me. That's illegal and they won't refund my money over £300
September 10, 2025
Unprompted review
Ordered some beyblades items with the…
Ordered some beyblades items with the sea shipping, only to be contacted week later to say it's too big to be shipped by sea. So they then wanted me to pay $20 more for next level shipping. Why even list it as an option then? Ended up being refunded but lost money on exchange rate.
September 3, 2025
Unprompted review
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