Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
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What people talk about most
Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reasonable prices and decently priced…
Reasonable prices and decently priced shipping, my purchase got here lightning fast and well packed, and the site has lots of stuff to choose from! Highly recommended!
May 15, 2026
Unprompted review
Reply from Japan Figure
Dear Peter,
Thank you so much for taking the time to share such a wonderful review with us!
We are absolutely thrilled to hear that your purchase arrived lightning-fast, perfectly packed, and that you enjoyed our pricing and wide selection of products. Your high recommendation truly means the world to our entire team and motivates us to keep delivering the best service possible.
We look forward to welcoming you back to our store very soon! Have an amazing day ahead.
Best regards,
Items as described
Items as described. Quick shipping. Great experience.
May 15, 2026
Unprompted review
Reply from Japan Figure
Dear Sir/Madam,
Thank you so much for taking the time to share your experience with us!
We are absolutely delighted to hear that your items arrived exactly as described and that you enjoyed our quick shipping service.
We truly appreciate your amazing support and look forward to welcoming you back for more future deals!
Have a wonderful day ahead!
Best regards,
Smooth deal with Japan Figure store.
Smooth deal with Japan Figure store.
Delivery is fast as well considering it is from Japan to Malaysia, and the process took 1 week only. Payment is easy too, look forward for future deal again!😁
May 18, 2026
Unprompted review
Reply from Japan Figure
Dear WOEI HWA LEE,
Thank you so much for leaving us such a wonderful and heartwarming review!
We are absolutely thrilled to hear that your shopping experience with Japan Figure was smooth, and that your package arrived safely in Malaysia in just one week.
We sincerely appreciate your amazing support and look forward to serving you again very soon for your future collections.
Have a fantastic day ahead! 😁
Best regards,
Tohoku box came seamlessly perfect…
Tohoku box came seamlessly perfect without no dent loved the package
May 19, 2026
Unprompted review
Reply from Japan Figure
Dear Tae Hyun Kim,
Thank you so much for your lovely update and for sharing your experience with us!
We are absolutely thrilled to hear that your Tohoku box arrived in seamlessly perfect condition without any dents.
Thank you once again for your wonderful support. We look forward to serving you again on your next purchase!
Best regards,
Wonderful shopping experience
Wonderful shopping experience. Had exactly what I wanted and at reasonable prices. Fast shipping.
May 18, 2026
Unprompted review
Reply from Japan Figure
Dear Harry Shumar Jr,
Thank you so much for taking the time to share your feedback with us!
We are absolutely delighted to hear that you had a wonderful shopping experience and found exactly what you wanted at a reasonable price. Our team always strives to keep our items well-stocked and ensure fast shipping, so hearing that we hit the mark for you means the world to us.
Thank you once again for your wonderful support. We look forward to serving you again on your next purchase!
Best regards,
Good deal on a very hard to get item
One of the few stores where you can still buy slide film in quantities of at least 5 rolls and at a reasonable price. And no waiting for order to be filled. Delivery was prompt. This store is in Fukuoka. I was there in 2009. It is a beautiful city, very modern and also traditional. You can see the wall they built in the 1200s to keep out the Mongol invaders.
May 16, 2026
Unprompted review
Reply from Japan Figure
Dear Paul Hurlburt,
Thank you so much for taking the time to share such a heartwarming review with us!
We are absolutely delighted to hear that you are happy with our slide film stock, reasonable pricing, and prompt delivery. Keeping our shelves well-stocked so our customers don't have to wait is always something we strive for.
Thank you once again for your wonderful support. We look forward to serving you and your film photography needs for a long time to come!
Best regards,
The order was fast and the packaging…
The order was fast and the packaging was amazing!
May 15, 2026
Unprompted review
Reply from Japan Figure
Dear Nick Deasel,
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that your order arrived so quickly and that you were happy with our packaging.
Thank you for choosing us, and we hope you love your new items. We truly look forward to serving you again soon!
Best regards,
Incredible shipping time and packaging!
Incredible shipping time and packaging!
May 15, 2026
Unprompted review
Reply from Japan Figure
Dear Dylan,
Thank you so much for taking the time to share this with us!
We are absolutely thrilled to hear that you are happy with the fast shipping time and that your items arrived safely in perfect packaging. Our team always puts a lot of care into preparing each order, so your kind words really mean the world to us!
We hope you thoroughly enjoy your new collectibles. It was a pleasure serving you, and we look forward to welcoming you back to Japan Figure in the future!
Warmest regards,
My orders always arrive on time and I…
My orders always arrive on time and I really appreciate the care taken for packaging when shipping internationally. The product always arrives in perfect condition.
May 12, 2026
Unprompted review
Reply from Japan Figure
Dear Eric Sanchez,
Thank you so much for your kind words! We are thrilled to hear that your orders have been arriving on time and in perfect condition.
We take great pride in our international packaging process to ensure every product is well-protected during its journey. Knowing that our efforts have met your expectations means a lot to us.
Thank you for your continued support, and we look forward to serving you again soon!
Best regards,
I had my doubts 😅
I doubt this website, but it’s actually legit, I bought a gundam nu RG which is sold out in US but they were selling it on this website. Shipping was expensive though, it’s because it being shipped from japan. Ultimately im happy and satisfied with the service. Package came surprisingly very fast and a good condition 😅
May 8, 2026
Unprompted review
Reply from Japan Figure
Dear Pearce Pelia,
We were so happy to read your feedback! We are thrilled that you were able to find the RG Nu Gundam you were looking for and that the package arrived quickly and in great condition.
We know shipping from Japan can be a bit of an investment, so we truly appreciate your trust in us. We look forward to seeing you again for your next project!
Best regards,
Fast and communicative
Fast and communicative. Exceeded expectations and timeline!
April 6, 2026
Unprompted review
Reply from Japan Figure
Dear Frank Carbullido,
We are absolutely thrilled to receive your feedback!
Thank you so much for your kind words. Knowing that we exceeded your expectations and delivered your order ahead of schedule truly makes our day.
We truly appreciate your support for Japan Figure and look forward to serving you again in the future!
Warmest regards,
This company is totally untrustworthy
This company is totally untrustworthy and there customer service are useless. They raise prices after you purchase, then cancel your order and offer you the chance to re order at a higher price.
This happened to me and after weeks of back and fourth, I FINALLY managed to get then to give me the original price. So they sent me an invoice to pay for the items at the original price. I paid within 48 hours and waited a week... nothing. Not an email following up, confirming, providing tracking etc. So after 5 WEEKS I finally send them an email asking about my package to which they reply basically saying, you paid the invoice late so we're going to refund you. After 5 weeks and zero communication.
The worst possible customer service you could imagine. Avoid this company at all costs
March 30, 2026
Unprompted review
Reply from Japan Figure
Dear Heavyyou Yeno,
We are writing this email with a heavy heart after reading your feedback.
First and foremost, please accept our deepest and most sincere apologies for the frustration and anger this situation has caused you. It was never our intention to make you feel ignored or treated unfairly.
Regarding the payment and order status, We have carefully re-checked our records. At the time we sent the email to close the order, our system had not yet updated your payment; therefore, we were unable to proceed with your order without a confirmed transaction from your end.
We simply want to express how sorry we are for this breakdown in communication and the disappointment it brought you.
Thank you for bringing this to our attention, even in such a frustrating way.
With deepest regrets,
Fast shipping. Authentic products.
Shipping was fast. The product was authentic and factory sealed.
April 25, 2026
Unprompted review
Reply from Japan Figure
Dear Daniel Netherton,
Thank you so much for your wonderful feedback!
We are thrilled to hear that your order arrived quickly and that you are happy with the authenticity and condition of the product.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
quick shipping
quick shipping, unfortunately more cost with DHL customs costs though
April 4, 2026
Unprompted review
Reply from Japan Figure
Dear Dave Janice Schiman,
Thank you so much for your feedback! We are glad to hear that your package arrived quickly.
Regarding the DHL customs costs, we are truly sorry that they were higher than expected. While DHL is excellent for speed, their customs processing fees can sometimes be a bit steep.
For your future orders, we would like to suggest considering other shipping methods such as EMS or FeDEX. You can always compare the options at our checkout to find the best balance for your needs.
Thank you again for choosing us. We look forward to serving you again soon!
Best regards,
Very serious company
Very serious company, fast shipping and very kind customer care.
I really recommend them.
April 22, 2026
Unprompted review
Reply from Japan Figure
Dear Cesare Meoni,
Thank you so much for your incredibly kind words! We are absolutely thrilled to read your feedback.
It was a pleasure serving you, and we look forward to seeing you again soon!
Best regards,
Great stuff
April 1, 2026
Unprompted review
Reply from Japan Figure
Dear Martin Flores,
We’re so glad to hear that! Thank you for the "great stuff" feedback.
We will get everything moving on our end right away. We’ll be sure to keep you updated every step of the way until the package is safely in your hands.
Have a wonderful day ahead!
Best regards,
Everything was fine!
Good payment processing, package arrived quickly, tracking it online was possible, packaging was very good (i.e. safe).
April 13, 2026
Unprompted review
Reply from Japan Figure
Dear Markus Dangl,
We are delighted to hear that you had a smooth experience shopping with us!
We take pride in ensuring every step of your journey is as seamless as possible.
Thank you for your support, and we look forward to seeing you again soon!
Best regards,
items came perfectly packaged and no…
items came perfectly packaged and no flaws, plus fast shipping !
April 23, 2026
Unprompted review
Reply from Japan Figure
Dear Catherine Ugwu,
We are so glad to hear that your items arrived perfectly and that you were satisfied with our fast shipping!
Our team takes great care in packaging every order to ensure they reach you in flawless condition. Thank you for choosing us and for sharing your positive experience.
We look forward to serving you again in the future!
Best regards,
wonderful
great products with great service: will be ordering again. i bought ghibli related items.
April 22, 2026
Unprompted review
Reply from Japan Figure
Dear Malia,
We are so happy to hear that you enjoyed our Ghibli items and our service!
It’s always a pleasure to serve a fellow fan, and we truly appreciate your support. Knowing that you’ll be ordering from us again really makes our day.
We look forward to your next visit!
Best regards,
The delivery is top notch and it…
The delivery is top notch and it arrives 2 weeks later will buy it in future 5 stars.
April 17, 2026
Unprompted review
Reply from Japan Figure
Dear Alan Tang,
We are absolutely thrilled to receive your feedback!
It’s wonderful to hear that you were happy with the delivery speed and the quality of our service. We truly appreciate your support and your 5-star rating.
We look forward to serving you again in the future!
Best regards,
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