Japan Crate lets us reconnect with Japan right from our living room. Though we’re miles away, every crate makes it feel like we never left. It’s the food that transports us, and Japan Crate does it pe... See more
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Your shipping has improved since a couple years ago. Maybe our expectations are different since we lived in Japan for several years and could buy what we wanted from the local stores, but we've only l... See more
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Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased! Thats what I like with Japan Crate. The other cool thing is their Instagram account wich I find really nice... See more
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I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was... See more
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Company details
Information provided by various external sources
The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.
Contact info
Los Angeles, United States
- japancrate.com
3.8
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japan Crate
Hi Maria! Thank you for your kind words and for trusting us with your purchase. We're delighted that you enjoyed the experience and we look forward to continuing to serve you in the future. (o_ _)ﾉ彡☆
Way too expensive for what you get!
Ordered a Japan Crate because I always wanted to try out a Japanese Snack Box. It took over a month to arrive. I payed about 50€ for the Box and had to pay 10€ extra for Customs. What I got was barely worth 20 Bucks, a few small Candies, a very small Cookie, two Savory Snacks, a Drink and a Pen that looks cool but is barely usable. All very plain and obviously very cheap, nothing fancy or entertaining. Also the DIY-Kit was missing.
Wouldn't recommend and won't ever purchase again!
July 4, 2023
Unprompted review
Reply from Japan Crate
Hi there! We sincerely apologize for the disappointment you experienced with your recent Japan Crate. We understand your excitement in trying out a Japanese snack box and deeply regret that it didn't meet your expectations. We value your feedback and take it seriously as we continuously strive to improve our offerings.
We appreciate your honest review and assure you that we are taking steps to address the issues you mentioned. Your feedback will help us make necessary improvements to ensure that future customers receive the quality and variety they anticipate. We are committed to providing a delightful and entertaining experience for all who choose to explore the world of Japanese snacks through our crates.
We genuinely apologize for any inconvenience caused and sincerely hope that you will consider giving us another chance in the future. We are determined to make it right and provide you with an experience that exceeds your expectations.
Thank you for sharing your thoughts with us. Your feedback is invaluable in our journey to continuously improve and provide the best possible service to our customers.
Love these things
The crates always have unique quality items that my family & I are eager to try. Rarely have I been disappointed, but even then it was because of personal taste rather than poor item.
July 4, 2023
Reply from Japan Crate
Hi Sarah! Thank you for your kind words, we're glad to hear that you love our treats! We appreciate your support and we are excited to serve you again in the future. Have a great day and thanks for trusting us! ヽ(*⌒▽⌒*)ﾉ
I love the snack crate
I love the snack crate. There are plenty of desserts and snacks to try and there is a lot of variety from month to month. I especially like the drink that’s included. It’s always something fun and different than anything you can buy here in the states.
July 3, 2023
Reply from Japan Crate
Hi Sarah! We are so happy to hear that you love our crates! Thank you for taking the time to share your experience with us. We appreciate your feedback and we look forward to continuing to serve you. Have a great day and thanks for trusting us! ヽ(*⌒▽⌒*)ﾉ
Don’t Buy. 5-star Reviews Are Bots
Had JapanCrate from Jan 2023 to July 2023 and they charge the standard $50 premium for their boxes even though they’re giving you maybe $30 worth of snacks. They try to make up the remaining $20 in either a lottery you may win (which I doubt anyone actually wins lmao) or a $0.25 toy. To make matters worse they try to have a monthly theme but use many repetitive snacks over the months. They always include a cotton candy, grape gum, a few KitKats, some kind of seafood flavored chips or crackers, chocolate, and hard candy. Absolutely nothing special. One month for the drink they included an alcoholic drink for the drink that month. What’s wrong with you guys? When it comes to shipping they advertise 1-5 business days to ship out. Some months it took 20+ business days to get the crate to UPS then another 3 or 4 days to deliver. Absolutely unacceptable and I had to drop my subscription and I’m leaving bad reviews on every site.
July 4, 2023
Unprompted review
Reply from Japan Crate
Hi there! First and foremost, we want to extend our sincerest apologies for any disappointment or frustration you experienced. We genuinely appreciate your feedback, and we assure you that your concerns are being heard and taken seriously.
We understand how important it is for our customers to receive value and variety in their monthly boxes. We are continuously working on enhancing the contents of our crates to ensure that they exceed your expectations. We want every customer to feel delighted when they open their crate.
Regarding the pricing, we always strive to be transparent about the cost of our boxes. We carefully curate each crate to provide a diverse selection of Japanese snacks, treats, and surprises. However, we admit that we may not have always hit the mark in terms of perceived value, and we apologize for any instances where this fell short.
As for our monthly themes, they are designed to add an element of excitement and surprise to your experience. We hear your concern about repetition, and we are committed to refreshing our selections regularly, ensuring that each month brings new and unique delights.
Regarding the shipping delays, we understand how frustrating it can be to experience delays in receiving your crate. We work diligently to ensure timely shipments, but sometimes unforeseen circumstances can cause unexpected delays. We are working closely with our shipping partners to improve this aspect of our service and provide more accurate estimates to our customers.
We want to emphasize that we truly value our customers, and your satisfaction is of the utmost importance to us. We take the issue of fake reviews very seriously and want to reassure you that all the reviews on Trustpilot are genuine and come from real customers like yourself.
Your feedback is invaluable to us, and it helps us identify areas where we can improve and make your experience better. We genuinely want to regain your trust and have the opportunity to serve you again in the future.
Please don't hesitate to reach out to our customer support team if there's anything we can do to address your specific concerns or if you have any questions. We are here to listen and assist you in any way we can.
Japan crate is such an amazing company…
Japan crate is such an amazing company it's always so cool to try other cultures food that you're not otherwise able to get
January 31, 2023
Reply from Japan Crate
Hi Travis! Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you had such a positive experience with us. We strive to provide the highest quality and customer satisfaction, and your kind words reinforce our commitment to excellence. Have a great day, and we look forward to continuing to serve you! (⌒‿⌒)
I am excited about learning more…
I am excited about learning more about Japanese culture. And what better way to accomplish this than through sweets? Also, I am a fan of Tokidoko, and this new collaboration caught my eye!
July 1, 2023
Reply from Japan Crate
Hi Vernon! Your feedback means the world to us! We constantly strive to innovate and provide exceptional solutions, and your endorsement validates our efforts. We sincerely appreciate your trust in us and look forward to serving you. Have a great day! (o_ _)ﾉ彡☆
My experience is great with Japan…
My experience is great with Japan crate! All the snacks are lovely. I just wish there were more drinks and candy.
July 1, 2023
Reply from Japan Crate
Hi Becky! Thank you so much for your kind words! We're thrilled to hear that you're loving our products. Rest assured, we're always working hard to bring you the latest and greatest in our crates. Looking forward to keeping you delighted in the future! (＾▽＾)
Was not able to enjoy this month’s treats
Unfortunately I was not able to receive June’s crate and was not the best experience. However Japan Crate did their best to make everything right. Hopefully I will be able try again soon with a much better experience.
June 3, 2023
Unprompted review
Reply from Japan Crate
Hi Joey! Thanks for responding to our request. I'm truly sorry to hear about your disappointing experience. It's understandable that you were looking forward to it and it must have been frustrating to miss out. However, I'm glad to know that you were refunded, which is a positive step in addressing the issue. I will be sending a email to you shortly to provide more information and resolve the issue.
If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer support team. We are here to address any concerns and ensure your complete satisfaction.
Thank you for your trust in Japan Crate. We look forward to serving you again in the future.
A good and bad side, but overall great
I purchase snack box with Japan Crate last January, and while their email support was top-notch, I encountered delays with my delivery. The prompt and helpful responses from their support team were commendable, but the late arrival of my order was disappointing. Improving their delivery process would greatly enhance the overall customer experience. Hopeful for better service in the future.
May 22, 2023
Unprompted review
Reply from Japan Crate
Hi Robin! Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced delays with your delivery. We understand your frustration, and we appreciate your patience.
We're glad to hear that you found our email support to be helpful and prompt. We pride ourselves on providing our customers with excellent customer service, and we're always working to improve our processes.
We've taken note of your feedback about our delivery process, and we're committed to making it better. We're working with our shipping partners to improve our tracking and delivery times, and we'll also be adding more shipping options in the future.
We appreciate your continued support, and we hope that you'll give us another chance in the future. We're confident that you'll be happy with our improved delivery process. If you have any further questions or concerns, please reach out to our customer support team, and we will be more than happy to assist you.
Worth every penny!
My children and I look forward to our Japan Crate every month. There is always a great assortment of Japanese snacks in every box: some are full size, some are sample size, some are sweet, some are savoury, and there is always a drink and a "craft snack" to have fun with. Japan Crate always keeps us updated with friendly emails about the status of our account and any changes to pricing and shipping status. 本当にありがとうございます!
June 5, 2023
Reply from Japan Crate
Wow Adelaide! Thank you for the kind words! We strive to make our products enjoyable and we're glad to hear that you're pleased with them. We appreciate your feedback and look forward to hearing more from you in the future.
The company has great customer service…
The company has great customer service and great products and I really enjoyed the company
June 5, 2023
Reply from Japan Crate
Hi Kasey! It's wonderful to hear that you're enjoying our product and that your experience has been positive. Thank you for your support, and we're excited to continue serving you. (〃＾▽＾〃)
My daughter loves and looks forward to…
My daughter loves and looks forward to her Japan Crate every month! She gets some of the most adorable things I've ever seen.
June 5, 2023
Reply from Japan Crate
Hi Hollin! Thank you for your kind words and for trusting us with your purchase. We're delighted that you enjoyed the experience and we look forward to continuing to serve you in the future. (o_ _)ﾉ彡☆
Recent changes = meh
Disappointed that the KitKats are gone And no paper explanation of snacks
June 5, 2023
Reply from Japan Crate
Hi Taylor! First of all, we sincerely apologize for the confusions. While I don't have an immediate answer as to why KitKats are no longer available, I want to assure you that I have forwarded your concerns to our team responsible for product selection and inventory management. Please know that we are continuously working to improve our crates and ensure customer satisfaction.
We appreciate your feedback and would like to address your concerns directly about the missing brochure. I will be emailing you shortly to discuss the matter in detail and work towards a resolution that satisfies you.
Thank you for your understanding and patience. I look forward to speaking with you soon and working together towards a resolution.
Unique items that satisfy more than…
Unique items that satisfy more than your taste buds you get to go on a trip for those moments you get your crate
June 1, 2023
Reply from Japan Crate
Hi Frank! We're so glad you love the treats! It's always a joy to hear that our customers are happy with their purchases. Thank you for your kind words and support. (⌒‿⌒)
Information os shipping?
Shipping information takes too long to get. I ordered 1.5 and my package hasnt shipped yet. I see that others getting their boxes, whats taking so long?
April 30, 2023
Reply from Japan Crate
Hi Sanna! I am sorry to hear that you are experiencing delays with your shipment. I completely understand how frustrating this can be, and I apologize for any inconvenience this may have caused. We will be sending an email shortly and provide more information about your crate.
Thank you for your patience and understanding. We value your support and hope to have the opportunity to serve you better in the future.
Shipping is slow and they don't send…
Shipping is slow and they don't send you updated emails about your order.
May 2, 2023
Reply from Japan Crate
Hi Raven! I am sorry to hear that you are experiencing delays with your shipment, and that the communication regarding your order has not been as frequent as you expected. I completely understand how frustrating this can be, and I apologize for any inconvenience this may have caused. We will be sending an email shortly to discuss further about the issue with your crate. We are here to help, and we want to make sure that you are satisfied with your experience with us.
Thank you for your patience and understanding. We value your support and hope to have the opportunity to serve you better in the future.
Lots of choices with fast and easy…
Lots of choices with fast and easy check out cannot wait to see what comes in the crate.
May 5, 2023
Reply from Japan Crate
Hi Keeks! Your feedback means the world to us, and we're happy to hear that you had a great experience. Thank you for choosing our product, and we look forward to serving you again soon. ヽ(*⌒▽⌒*)ﾉ
Love you guys!
It’s been a few years since I was subscribed to Japan Crate and I am hoping it is as amazing as it was last time!
May 5, 2023
Reply from Japan Crate
Hi Kandy! Thank you for your kind words and for trusting us with your purchase. We're delighted that you enjoyed the experience and we look forward to continuing to serve you in the future. (o_ _)ﾉ彡☆
Overall
Overall, these crates are just fantastic! I've been receiving them for many years. The selection and variety of products is also fantastic. It would be nice that so my favorite products, would be available to purchase. The cherry blossom box this year with a little underwhelming compared to the past years. But the products are still delicious and fun. My six-year-old enjoys going through the boxes with me as well and try new things
May 5, 2023
Reply from Japan Crate
Hi Tristan! Thanks for sending over your feedback! We're thrilled to know that you enjoyed our service and that it exceeded your expectations. We're happy to have you as part of our community! (⌒‿⌒)
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