Japan Crate lets us reconnect with Japan right from our living room. Though we’re miles away, every crate makes it feel like we never left. It’s the food that transports us, and Japan Crate does it pe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Your shipping has improved since a couple years ago. Maybe our expectations are different since we lived in Japan for several years and could buy what we wanted from the local stores, but we've only l... See more
Company replied
Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased! Thats what I like with Japan Crate. The other cool thing is their Instagram account wich I find really nice... See more
Company replied
I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was... See more
Company replied
Company details
Information provided by various external sources
The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.
Contact info
Los Angeles, United States
- japancrate.com
3.8
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not bad
I wanted to contact the company but nobody will respond to my emails. Satisfied with the products I get for the price.
May 5, 2023
Reply from Japan Crate
Hi Isaac! I am sorry to hear that you have been struggling to get in touch with our company. As a representative of the company, I want to apologize for any inconvenience or frustration this may have caused you. I will send you an email shortly to address any additional clarification you may require. Regards...
Great foods!
Great quality & shipping, always help find or replace lost packages! Love the box designs
May 4, 2023
Reply from Japan Crate
Hi Alyssa! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Have a great day! (*￣▽￣)b
Overpriced and overrated subscription box
I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was a big disappointment since a bit less than a half were actually good, the rest was either okay or inedible. The DIY candy instructions were very clumsy in english so I didn't make it correctly. Translating the original package with google translate even gave better instructions... Overall I would not recommend this at all. Value is way less than what it costs.
May 3, 2023
Unprompted review
Reply from Japan Crate
Hi Noora! Thank you for sharing your feedback with us and we're sorry to hear that you had a disappointing experience and that you had to pay extra fees due to your location.
We understand how frustrating it can be when the product doesn't meet your expectations, and we're sorry that we fell short in this regard. We strive to provide our customers with the highest quality products, and it's disappointing to hear that we missed the mark on this occasion.
We appreciate your feedback regarding the DIY instructions. We will take your comments into consideration as we continue to improve our offerings and instructions to better serve our customers.
Once again, we apologize for any inconvenience caused, and we would like to make it right. Kindly respond to our request with your order number and email address and we will certainly look into this for you.
Returning customer
Had a subscription before and loved the products but had to cancel because of financial obligations
May 3, 2023
Reply from Japan Crate
Hi Chelsea! Glad you enjoyed the experience with us. Thanks for the feedback! Hope to see you back again soon! (≧◡≦)
Reply from Japan Crate
Hi Madelein! We appreciate your feedback and we can't thank you enough for your kind words! We look forward to continuing to serve you.(o_ _)ﾉ彡☆
Wish I could go see your lovely country but this will do
I am a retired person on a limited income - having a little bit of Japan mailed to me fills a wish and takes away the longing of wanting to visit but that which is impossible. Thanking all those at Japan Crate your website is awesome - easy to understand. Sorry I can not afford to subscribe but thank you for letting me try your service.
May 2, 2023
Reply from Japan Crate
Wow Lori! Thank you for the kind words! We strive to make our products enjoyable and we're glad to hear that you're pleased with them. We appreciate your feedback and look forward to hearing more from you in the future.
Ordering experience is fine
Ordering experience is fine. I wish the web-site is tone down it bit. It's really bright. I can't give you over all experience because I just sign up and haven't receive my box yet. But seeing unboxing on youtube, that's what got me interested.
May 2, 2023
Reply from Japan Crate
Hi Mutsumi! Thank you for your kind words and for supporting our shop. We're so happy to hear that you like our products and we will do our best to continue providing items that you'll love. (*^‿^*)
My son LOVES all things anime
My son LOVES all things anime! So this was just what he needed!
May 1, 2023
Reply from Japan Crate
Hi Heather! Thank you for your kind words and we're glad you enjoyed your purchase. We hope you'll continue to visit our store for all of your Japanese product needs. Thank you!
I love the Doki Doki box
I love the Doki Doki box. The items are good quality for the price of the box and always on theme. The customer service team is amazing! I've had no issues with orders, but I had confusion managing multiple subscriptions/gift subscriptions, and they are always quick to respond and very helpful.
May 1, 2023
Reply from Japan Crate
Hi Sara! It's wonderful to hear that you're enjoying our product and that your experience has been positive. Thank you for your support, and we're excited to continue serving you. (〃＾▽＾〃)
They make amazing stuff and I love how…
They make amazing stuff and I love how nice the people are
April 30, 2023
Reply from Japan Crate
Hi Rachael! Your feedback means the world to us, and we're happy to hear that you had a great experience. Thank you for choosing Japan Crate, and we look forward to serving you again soon. ヽ(*⌒▽⌒*)ﾉ
We love that we can experience Japan from our home!
We love that we can experience Japan from our home! Even though we are so far away now, Japan Crate helps us feel like we care close again. The food is what would take us back and Japan Crate does that!! LOVE IT!
April 26, 2023
Unprompted review
Reply from Japan Crate
Hi Maria! We are honored to have earned your trust through a great experience! We are thrilled that you love our treats and we look forward to continuing to serve you. Thank you for your support and have a great day! ＼(٥⁀▽⁀ )／
Perfect variety in the snack each time…
Perfect variety in the snack each time it felt like something new and I didn’t know what to expect.
April 24, 2023
Unprompted review
Reply from Japan Crate
Hi Gio! Your positive feedback made our day! We are glad to hear that you had a great experience and we are excited to continue serving you with our treats. Thank you for choosing us and have a great day! (o_ _)ﾉ彡☆
JapanCrate Baby
JapanCrate literally saved my son from depression. He was bullied in pre-school at age 3 (he is now 6), the bully clawed his face and tried to fight him to take away his toy. Moved him to another pre-school and behold he were to face it again, this time from teachers, a form of racial discrimination. He went into a withdrawal and didn't want to talk or go to school again. I got JapanCrate to try to immerse him into something different, snacks, culture, and he responded well as JapanCrate offered monthly boxes that we looked forward to such as Halloween, Christmas, Anniversary boxes etc, to see what new surprises awaited. JapanCrate not only showcased the snack/candy aspect of Japan, but the creative aspect in the diy snack kits and using the designed crate itself. This made our father son bond stronger and him recovering from what had happened. From then on he immersed himself into the Japanese culture #aaravcosplay
April 24, 2023
Unprompted review
Reply from Japan Crate
Hi Kishan! Thank you for sharing your heartwarming story with us. We are truly humbled and honored to hear that Japan Crate has had such a positive impact on your son's life.
It is heart-wrenching to hear about the struggles your son has faced at such a young age, and we're delighted Japan Crate was able to provide some comfort during those trying times.
We are also thrilled to hear that your son has developed an interest in Japanese culture and that Japan Crate has helped strengthen the bond between you both. Your story reminds us of the importance of modest actions and the influence they can have on people's lives. We will send you an email shortly. We appreciate your feedback and story, and we hope you continue to enjoy our products. Please do not hesitate to contact us if you have any further questions or issues.
Cute boxes
I haven’t ordered from here yet but I’ve seen orders from my friends and tried the snacks, I love tasting the authenticity snacks from Japan and would love to purchase a box one day! And the cute stationary you get too
April 19, 2023
Unprompted review
Reply from Japan Crate
Hi Betul! Thanks for the comment! Please do try to subscribe to one of our crates. We have lots of promotions going on! Visit our IG and you'll find tons! Have a great day! (*￣▽￣)b
Very kind and understanding company
Very kind and understanding company. All things are delivered in great condition and they always have something new and interesting to offer. Definitely one of the best crate companies.
April 21, 2023
Unprompted review
Reply from Japan Crate
Hi there! Thank you for taking the time to share your positive experience with us! We are excited to continue serving you. Have a great day and thanks for choosing us! (＾▽＾)
Reply from Japan Crate
Hi there! Please do try to subscribe to one of our crates. We have lots of promotions going on! Visit our IG and you'll find tons! Have a great day! (*￣▽￣)b
I had to pay 29€ Custome fee because…
I had to pay 29€ Custome fee because the declared amount Form your side was far too low. So disapointet
March 29, 2023
Reply from Japan Crate
Hi Lea! I am terribly sorry about the confusions. It can certainly be frustrating to encounter unexpected expenses, especially when they are significant enough to impact your budget. Unfortunately, we have no control over customs rules and specially over extra import costs that may be issued by your local customs, as every country has its regulations for processing shipments into their country.
To clarify, customs fees are charges levied by the government of the country to which goods are being imported. These fees are intended to cover the cost of processing and inspecting imported goods, and may vary depending on the country of origin, the type of goods being imported, and other factors. While these fees are not always transparently displayed on our websites, they are generally a standard part of the importing process and can be an important consideration when making online purchases mostly when your buying the item outside your country.
I understand that unexpected expenses can be frustrating especially if you were not aware of the potential customs fees when you made your purchase. However, while we process your crates for shipment, we do everything we can to lower the chances that your crates will be flagged and charged customs fees. Keep in mind that these costs are not always our fault, but rather the outcome of government laws and regulations.
While it is unfortunate that this experience has left you feeling disappointed and discouraged from ordering from us again, I hope that this information has helped to shed some light on the customs fee process and the factors that can impact the final cost of imported goods. Please do not hesitate to reach out if you have any other questions or concerns.
Reply from Japan Crate
Hi Ellie! We are so happy to hear about your experience! Thank you for the feedback. We are truly grateful. Enjoy your day! (*^‿^*)
I’m just a really big fan and hope one…
I’m just a really big fan and hope one day I can make enough money to get this stuff all the time. I spend alot of time watching a lot of videos of unboxing. I’m really interested in things from not only my own country but also others aswell. I think learning about other peoples lives is really amazing and the fact you guys make that possible is absolutely wonderful to me.
April 20, 2023
Unprompted review
Reply from Japan Crate
Hi there! Thanks for the feedback! Please do try to subscribe to one of our crates. We have lots of promotions going on! Visit our IG and you'll find tons! Have a great day! (*￣▽￣)b
Japan Crate is THE best crate
Japan Crate is THE best crate out. Everything you could ever want they have. Different box selections keeps everyone happy.
July 9, 2022
Unprompted review
Reply from Japan Crate
Hi Yodi! We are happy to hear that you had a great experience with our treats! We look forward to continuing to provide you with the best possible service. Have a great day! ＼(＾▽＾)／
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.