japaneseknotweedexpert.co.uk Reviews 

This company was really helpful i had some weeds in my garden and was worried they where knotweed he was really kind to me and reassured me they weren't and told me how to go about removing them. Nice to see good people out there not just after your money will definitely use them in the future for my garden worries.

We paid £312 for what we were told would be a detailed survey, full cost breakdown, and clear explanation of the works required for bamboo removal.

The reality was very different.

The survey itself lasted around 15–20 minutes, and within roughly 2 hours we received a quote for over £15,000. We were repeatedly told during booking that we were “very far away” and had to be booked into a specific morning slot because of distance. Looking back, it genuinely feels like the job was priced so high that we would never accept it, while the company still secured an easy £312 survey fee.

What shocked us most was that over £10,000 of the quote was for labour for three workers over two days. We repeatedly asked for a proper explanation or justification for this figure and never received a meaningful answer. Instead, we got vague references to “complexity” and changing explanations.

At one stage we were even told part of the price reflected the possibility that we might need to use the guarantee in future due to regrowth. We actually had to explain that this is not how a guarantee works. You do not charge customers more because they may need to use a guarantee later. If anything, that only raises concerns about confidence in the work being carried out.

We were also promised a full breakdown of costs and a step-by-step explanation of the works, both in the booklet provided and verbally. Neither was given initially. We had to repeatedly chase for even a basic breakdown, requiring significant time and effort on our side just to obtain information we had already been told would be included.

Once the breakdown finally came through, it became obvious why it took so much chasing, particularly when the labour alone exceeded £10,000 with no real justification.

The surveyor himself advised our case was “not the best he’s seen, but far from the worst.” So imagine our confusion when we later saw the company publicly stating that £3,000–£6,000 is their usual range for excavation works, yet our “far from the worst” job somehow came back at £15,000.

To make matters worse, the explanations kept changing. We were first told the survey fee was a standalone fixed cost, then later told it covered travel time. When we questioned this and asked whether someone living further away would therefore pay more, the question was simply avoided.

After a long back-and-forth and a formal complaint, we requested a refund given the poor experience, lack of transparency, and unrealistic quote. This was refused.

Between the lack of transparency, changing explanations, failure to provide what was promised, and a quote that felt wildly disproportionate, we have been left feeling completely disappointed.

Proceed with caution and get multiple quotes before spending money on a survey.

Had a bit of a drawn out back and forth with an admin who was friendly but not particularly efficient in organising a date and time for a survey. Paid £300 for a survey which was very useful and the owner was very thorough in his explanation on this visit, which was great. Was happy to pay this fee as it would (in my understanding) come off the final bill. However, the quote for the actual bamboo removal was thousands - extremely dear and, I thought, outrageous and completely unaffordable for the relatively moderate amount of work that needed doing. Myself and my partner were able to do 1/3 of the digging out work ourselves in about 1.5hrs, because we did not want to pay what we were quoted. The £300 was still well spent because it was helpful in understanding the scope of the issue.

Really imformative the company know what they are talking about and can give you a really easy to understand talk which is also very imformative which is brilliant for people with little background about japanese knotweed.

Information clearly given and shown both in theory and practically, so ensures good understanding.

Had a good day here really nice people learnt a lot would highly recommend visiting here

From the moment I spoke to Chloe I knew I was in safe hands. My survey was completed the day after I enquired and I received my report that same day! Very impressed with the level of service that Japanese Knotweed Expert offer meaning my house purchase could continue without delay.

Update
Another example of woeful organisation with JKE turning up @ 11:00 today when only yesterday they wrote and confirm today’s appointment would be “mid afternoon”.

The operative confirmed he was told to be there for 11:00 which totally contradicts the timing agreed yesterday.

There seems little merit to agreeing an inspection time as they completely ignore it.

I’d changed my plans specifically to ensure I’d be at home as required today only for them to turn up 4 hours earlier, when no one at home.

They reserve right to charge for cancelled appointments - when it’s their clear error should they be paying the householder?

They seem incapable of making and keeping to any agreed appointment.

I had a complaint upheld last year and we seem to be heading the same way again.

Jason was a top bloke very experienced in his field went thru the garden like a dose of salt even checking beyond the fence would recommend him and the company for the great service

The company came out on a bank holiday morning at 8 am .. did a very professional survey and i would recommend there services to anybody who needs this service .. Regards Paul Westwood

Prompt service and delivery through all parts of the process. Quick reaction over The Weekend as vendor could not give a clear response on knotweed at the last minute. I’d definitely recommend these guys. Thanks Jason and your team

Brought in to review an existing treatment plan in a neighbouring property, for a house we had under offer. Can't thank them enought for the service as it saved us a lot of money and stress!

From to finish my experience was fantastic.
Then team in the office were so lovely and reassuring so kind, as I was so worried.
I am trying to buy a house with the land next to the house had previously had Japanese knotweed on some years ago and my solicitor would not sign off on the house untill survey was carried out.
Jason come out at short notice, he was so lovely and helpful, even gave me a reassuring hug as I cried with relief that there was no Japanese knotweed and I could proceed to buy my house.
I would definitely recommend.

I called Jason on a Saturday, very worried that I'd found knotweed in my newly purchased garden. Within 7 mins of him receiving pictures he was able to allay my concerns that in fact it was growth from a nearby tree. All for free and on the weekend.

Lovely gentleman, calmed me down and was very friendly on the phone.

Do your research before using this company. Sold my management plan to a neighbour doubling down on their profits.

Company sold me a management plan to eradicate the knotweed found at a flat I was selling. Cost £3600 and was told that due to being in close proximity to other properties it would be easy to recoup the monies when others were selling as they too would need to have a management plan in place. Unfortunately when others came to sell, my plan was given out for an admin fee of £150 to the other property sellers. Despite having the documentation in front of me which clearly showed they sold the exact same plan to my neighbour, that showing the same “unique management plan number” , they informed me it was a “totally different plan”. Three emails were sent and each time were dismissed. It was only when I sent them a picture, of both my plan and the other resident that the finally admitted to an “admin error”. Now imagine selling a property, then finding out you have knotweed, you pay up the cost to sort the issue out for it to be given a couple weeks down the line to somebody else for a fraction of the price. When we enquired about how much the resident had paid they used data protection to protect themselves from showing the cost, yet on the documentation sent out to the other residents my information was all over the document. Work that out. They ended up given a £500 “gesture of goodwill one time offer”. I took it, after weeks of back and forth with these people I had enough, it was emotionally draining at a time you’re trying to sell a property. I wouldn’t ever use this company again. If anyone wishes to discuss this matter please contact me to your response.

You only admitted fault after three emails of facts against you then the photograph of the evidence being provided. If it wasn’t for that fact you would have kept covering up your tracks of errors. Not good business and disheartening customer service. From your response you have just admitted that you sold my management plan to my neighbour for x amount of money. Gaining from my existing plan to fill your pockets at no extra work. What great customer service you’ve provided.

Outstanding service - Jason is extremely experienced and you just know you are getting the best advice. Every interaction we had was very positive and any issues sorted out immediately. If you have Knotweed issues no need to look any further for help!