First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use t... See more
Company replied
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, e... See more
Company replied
Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
816 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Product!
Received cream a little later than expected; maybe because of Christmas. It was well packaged and I am glad that it has arrived before Christmas as it will be a surprise for my mum as she is no longer able to buy this cream in the UK.
December 18, 2025
Unprompted review
Reply from Japan With Love store
Thank you very much for your kind review and for your understanding. We’re really glad to hear that the cream arrived safely and in good condition, especially during the busy Christmas period.
It means a lot to us to know that it will be a special surprise for your mum, particularly as this product is no longer available in the UK. We truly appreciate your patience and support, and we hope your mum enjoys it very much.
Wishing you and your family a wonderful Christmas and all the best.
Great shopping experience at great…
Great shopping experience at great prices. And very fast shipping
January 23, 2025
Unprompted review
Reply from Japan With Love store
Thank you very much for your wonderful feedback! We’re delighted to hear that you had a great shopping experience and were happy with our pricing and fast shipping.
We truly appreciate your support and look forward to serving you again in the future.
Excellent transaction
Excellent products, safely and securely packaged, and shipped quickly. Thank you
December 12, 2025
Unprompted review
Reply from Japan With Love store
Dear Nicola,
We hope this message finds you in good health and spirits.
Thank you very much for your kind words and for taking the time to share your positive feedback. We truly appreciate your trust in us and are delighted to hear that you were satisfied with the products, packaging, and shipping speed.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Akihide
Excellent service even though I’m in the UKI…
Although I live in the UK the service I received was seamless and efficient.
December 9, 2025
Unprompted review
Reply from Japan With Love store
Dear Patricia,
We hope this message finds you in good health and spirits.
Thank you very much for your kind words and for taking the time to share your positive feedback. We truly appreciate your trust in us and are delighted to hear that you were satisfied with the products, packaging, and shipping speed.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Akihide
Reply from Japan With Love store
Dear Maciej,
We hope this message finds you in good health and spirits.
Thank you very much for your kind words and for taking the time to share your positive feedback. We truly appreciate your trust in us and are delighted to hear that you were satisfied with the products, packaging, and shipping speed.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Akihide
Good selection of items
Good selection of items. Shipping can always be a challenge when coming from overseas but overall good shipping and delivery process. Appreciated that the duties were already taken care of as part of the ordering process. Would purchase from here again.
November 12, 2025
Unprompted review
Reply from Japan With Love store
Dear SM,
Thank you so much for your thoughtful review! 🌍😊 We’re really glad to hear you were happy with our item selection and that the shipping and delivery process went smoothly overall. International shipping can be tricky sometimes, so we’re happy the prepaid duties made things easier for you. Thanks again for your trust — we’d love to serve you again in the future! ✨📦
All great
excellent selection, super responsive customer service, 100% recommended
October 10, 2025
Unprompted review
Reply from Japan With Love store
Dear Rosana,
Thank you so much for your wonderful review! 🌟 We’re really happy to hear you enjoyed our selection and found our customer service responsive. Your 100% recommendation means the world to us — thank you truly for your support! 💛🙌
Fake/Non-Japanese Products
So I checked Trustpilot even before ordering from them, I should have known better and not risked it. But the one thing I saw people say was that at least the products they were sent are legitimate and I liked knowing the tariffs I would have to pay at checkout. I received fake Duo Black cleansing balm (I should have known with the marked down price). I've bought this cleansing balm through other means that I knew 100% I was getting legitimate Japanese products and immediately there were several red flags with what I received from JapanWithLove. The case was grey instead of the black it normally is. I put some in my hand to test it and it foamed up a little bit as I was rubbing it. Real Duo Black DOES NOT foam up. It had a generic soapy smell, real Duo Black has a citrusy smell very similar to ramune. As a side note, they had the label prepared for the package for around a week before it was actually shipped out which they did after I sent them an email asking about it, but really I'm not that upset about the wait time compared to receiving product that I don't feel comfortable using.
November 5, 2025
Unprompted review
Reply from Japan With Love store
We recently came across your negative review regarding a product you mentioned purchasing from us. We attempted to obtain further details via Trustpilot, such as your full name, registered email address, and order number, but were unable to retrieve any information. As a result, we currently cannot determine which order you are referring to.
Upon receiving your feedback, we immediately conducted an internal review of all relevant orders based on the product name and the name “Amanda.” We reached out proactively via email for verification, but have not received any response to date. Consequently, we are still unable to identify your case.
That said, if you did experience an issue with our product, please accept our sincere apologies.
To investigate and resolve this matter promptly, we kindly request that you provide the following: Your order number and Photos and an unboxing video clearly showing the product and the issue encountered
We would like to emphasize that products we offer are authentic, sourced only from reputable manufacturers. We operate a legitimate business built on transparency and trust. There is absolutely no reason for us to jeopardize our reputation over any single order.
We consistently aim to deliver the highest quality to our customers and carefully select our suppliers to meet that standard. Your feedback is important to us as it helps ensure continuous improvement. We look forward to receiving your order details and unboxing video so we can assist you without delay.
Thank you for your cooperation.
Horrible experience
Horrible experience. I ordered a few items as a B-day present for my firend, 26 days later and my order still hasn't been shipped. No updates or follow-ups from the business. Requested refund 2 days ago with no reply from the business so far. Feels like a scam. Wouldn't recommend.
November 4, 2025
Unprompted review
Reply from Japan With Love store
Dear Samuel,
Thank you so much for your review! 😊 We’re really glad to hear you enjoy the variety of choices we offer. We work hard to keep our selection wide and exciting, so your feedback means a lot. Thank you for your support! ✨🙏
Today (October 17
Today (October 17, 2025) I received my package with great care, and it arrived faster than I expected, despite coming all the way from Japan. The company truly stands behind its credibility, and the product I received is exactly the same as the one I bought during my trip to Japan last July. Thank you so much, Japan With Love, for being a genuine and trustworthy company. I am 200% satisfied with your products and service, and I look forward to purchasing more from you in the future.
October 17, 2025
Unprompted review
Reply from Japan With Love store
Dear Ruby,
Thank you sincerely for your wonderful and detailed review! 🌸 We’re truly delighted to hear that your package arrived safely and even sooner than expected. It means so much to us that you recognize our commitment to authenticity and care — we take great pride in providing genuine products and reliable service. Knowing that your experience brought back memories from your trip to Japan makes it even more special. 💛 We’re deeply grateful for your trust and 200% satisfaction, and we look forward to serving you again very soon!
Reply from Japan With Love store
Dear Siu Yung Tam,
Thank you so much for your feedback! 🌸 We’re happy to know that you were satisfied with our quick and responsible customer service. Your 4-star rating means a lot to us, and we’ll continue working hard to make your next experience even better. We truly appreciate your support! 💛✨
Great products...
September 24, 2025
Unprompted review
Reply from Japan With Love store
Dear Vu Pham,
Thank you very much for your kind feedback! 🌸 We’re so glad to hear that you’re pleased with our products. Your support means a lot to us, and we’ll keep striving to make your next experience a full 5 stars. We truly appreciate you choosing Japan Figure! 💫
Great shipping speed
Great shipping speed! The package arrived from Japan to Canada quite quickly. It was packed very carefully with no damage at all, and it looks identical to the one I’m currently using, so it should be authentic.
September 23, 2025
Unprompted review
Reply from Japan With Love store
Dear Janet,
Thank you so much for your thoughtful review! 🌸 We’re delighted to hear that your package arrived in Canada so quickly and in perfect condition. Our team takes great care to pack every order securely, so it’s wonderful to know it reached you safely. We’re also glad you’re happy with the authenticity and quality of your item. Thank you for choosing Japan Figure — we truly appreciate your trust and support! ✨
Thanks for the smooth transaction and…
Thanks for the smooth transaction and fast delivery. Good products and will be ordering again.
September 17, 2025
Unprompted review
Reply from Japan With Love store
Dear Keith,
🚚 Thank you for your kind words! We’re so glad to hear that the transaction was smooth, the delivery was fast, and that you’re happy with the products. It means a lot to know you’ll be ordering again—we truly value your support and look forward to serving you next time! 🙏
Didn’t see the love in Japan With Love
My complaint is about stonewalling my attempt to return for a refund a Zero Japan teapot because it was much smaller than the size I expected from the description on their website. It wasn’t just a question of deducting the shipping cost before issuing a refund, they simply refused to accept a return at all. So I’m out over $50, end of story.
Honestly, I have never had an experience like this with a mail order company before. I have also ordered products from other Japanese companies, and their customer service was excellent.
August 21, 2025
Unprompted review
Reply from Japan With Love store
Dear Martha,
We are truly sorry to hear about your disappointment and the frustration this situation has caused. We completely understand how upsetting it must have been to receive a teapot smaller than you expected, especially when you were looking forward to using it.
We have reviewed your order carefully, and the item was indeed the 12-ounce Zero Japan teapot, not 19 ounces as previously expected. We are truly apology for any confusion this may cause to you.
Because it was fulfilled and delivered correctly, we were unfortunately unable to approve the return request, and we regret that this has left you feeling let down.
Please know that it was never our intention to cause you any inconvenience, and we sincerely apologize if the size description did not meet your expectations as clearly as it should have. Your feedback is very important to us, and we will use it to improve the clarity of our product details so that other customers do not experience the same frustration.
We greatly appreciate that you shared your honest experience, and while we could not meet your expectations this time, we hope there may be an opportunity in the future to regain your trust with better service.
Reply from Japan With Love store
Dear M,
Thank you for sharing your experience with us. We are very pleased to hear that you are satisfied with the authenticity of our products as well as the fairness of our pricing. Providing genuine items at a reasonable value is central to our mission, and your feedback affirms our efforts. We truly value your trust and look forward to serving you again in the future.
Great service and email communication.
August 13, 2025
Unprompted review
Reply from Japan With Love store
Dear Eva,
We greatly appreciate your positive feedback. It is a pleasure to know that our service and email communication met your expectations. Providing clear, timely, and attentive support is always our priority, and your acknowledgement is very encouraging to our team.
Thank you for your trust, and we look forward to serving you again with the same commitment and care.
fast shipping before 'de minimus'…
fast shipping before 'de minimus' expired
August 21, 2025
Unprompted review
Reply from Japan With Love store
Dear Brian,
Thank you very much for your feedback. We are pleased to know that your order was shipped promptly and reached you before the de minimis period expired. Ensuring timely delivery and smooth customs clearance is an important part of our service, and we are glad that your experience reflected this.
Your trust and support are greatly appreciated, and we look forward to serving you again with the same level of reliability and care.
Wonderful and convenient!!!
August 14, 2025
Unprompted review
Reply from Japan With Love store
Dear Sir/Madam,
Thank you kindly for your review. We are delighted to hear that you found your experience with us both wonderful and convenient. Providing our customers with a seamless and pleasant process is always our top priority, and your feedback reassures us that we are on the right track.
We truly appreciate your support and look forward to continuing to serve you with the same level of quality and care in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.