First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use t... See more
Company replied
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, e... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
816 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DelivereI on time
Delivered on time, reliable company.
High quality Japanese cosmetics.
I recommend.
August 21, 2025
Unprompted review
Reply from Japan With Love store
Dear Algirdas,
We sincerely appreciate your thoughtful review. It is a pleasure to know that your order arrived on time and that you view our company as dependable. We are equally pleased that the quality of our Japanese cosmetics met your expectations.
Your recommendation is highly valued, and it encourages us to continue delivering authentic products, reliable service, and timely deliveries. Thank you for placing your trust in us, and we look forward to serving you again.
Easy ordering
Easy ordering; fast shipping; well-packaged; excellent products
July 28, 2025
Unprompted review
Reply from Japan With Love store
Dear Christopher,
Thank you sincerely for your thoughtful review. We are very pleased to know that you found the ordering process simple, the shipping prompt, the packaging secure, and the products of excellent quality.
It is always our priority to ensure that every step of the experience, from purchase to delivery, meets the highest standards. Your recognition means a great deal to us, and we truly appreciate your trust. We look forward to serving you again and continuing to provide the quality and service you expect.
Very efficient service and will buy…
Very efficient service and will buy again anytime
August 15, 2025
Unprompted review
Reply from Japan With Love store
Dear Serina,
Thank you very much for taking the time to share your feedback. We are delighted to know that you found our service efficient and satisfactory. Your kind words are a great encouragement to our team, as we continuously strive to provide the highest level of quality and reliability to our customers.
We truly value your trust and support, and we look forward to having the opportunity to serve you again in the near future.
fast shipping to USA and I could track…
fast shipping to USA and I could track it the whole way.
August 3, 2025
Unprompted review
Reply from Japan With Love store
Dear Karin,
We’re so glad to hear your order reached you in the USA quickly and that the tracking kept you updated every step of the way! 📦✈️ It’s always our goal to make the process smooth and worry-free.
Thank you for your trust and support—we hope to serve you again soon!
My package arrived safely (no breakage)…
My package arrived safely (no breakage) and on time!
August 8, 2025
Unprompted review
Reply from Japan With Love store
Dear Lori,
We’re so glad to hear your package arrived right on time and without a single scratch! 📦✨ Safe delivery is always our top priority, so it’s wonderful to know everything reached you in perfect condition.
Thank you for your trust and support—we can’t wait to serve you again! 💛
I ordered a blush/highlighter that is…
I ordered a blush/highlighter that is no longer available in the US. I had purchased one at the Ginza store in Tokyo 3 years ago. It took me months to find the product online. I ordered the blush and it came to me from Japan to the US packaged well. I will order here again.
August 9, 2025
Unprompted review
Reply from Japan With Love store
Dear Jaye,
We’re so happy we could help you reunite with your favorite blush/highlighter! 🌺💫 It’s such a joy to rediscover a product you’ve cherished for years—especially one that’s so hard to find in the US. We’re delighted it arrived safely from Japan and that our packaging kept it in perfect shape.
Thank you for trusting us with this special purchase, and we look forward to helping you uncover more beauty gems in the future! 🛍️🌸
Item came in good condition and…
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my shopping experience so much more convenient. Will purchase again, thank you! :)
July 31, 2025
Unprompted review
Reply from Japan With Love store
Dear Priscilla,
We’re thrilled to hear your beauty haul arrived in perfect condition! 💄✨ It’s wonderful to know our store could be your one-stop destination for all things glam—from makeup must-haves to skincare essentials and hair care favorites.
Thank you for letting us be part of your beauty routine, and we can’t wait to help you sparkle even more on your next shopping trip! 💛🌸
The product was excellent
The product was excellent, the process of purchasing easy to follow, the notifications tracking my order were satisfactory and the deliver of the order as indicated in notifications.
Happy customer!!!!
August 4, 2025
Unprompted review
Reply from Japan With Love store
Dear Wilfredo,
Thank you so much for your wonderful review! We're so happy to hear that you loved the product and had a smooth, easy experience from start to finish. It’s great to know that our order tracking and delivery updates helped keep things clear along the way.
Your kind words truly mean a lot to us—nothing makes us happier than a happy customer!
We hope to see you again soon!
They were amazing
They were amazing! And fast shipment! Order was sent with care.
August 7, 2025
Unprompted review
Reply from Japan With Love store
Dear Sie,
Wow, thank you so much for your kind words! 💛 We're absolutely delighted to hear that you had such a positive experience. Knowing that you felt the order was packed with care and arrived quickly truly makes our day!
We put a lot of heart into every package, so it means the world to know it was appreciated. Thank you for your support—we can’t wait to serve you again soon! 😊✨
The service and shipment of my product…
The service and shipment of my product in super fast time and quality!!!
August 4, 2025
Unprompted review
Reply from Japan With Love store
Dear Amber,
Thank you so much for your amazing review! We're thrilled to hear that you were happy with both the service and the super fast shipping. We always strive to deliver great quality and a smooth experience, so it means a lot to hear your feedback!
Thanks again for your support — we hope to see you back again soon!
It’s more functional than other
It’s more functional than other
projects.
Thanks to you, my health was
really good.
August 6, 2025
Unprompted review
Reply from Japan With Love store
Dear Kyunghoon,
Thank you so much for your kind words! We're truly glad to hear that you found our product more functional than others—and even more so that it had a positive impact on your health. That means the world to us! 💛
Your support and feedback inspire us to keep doing our best. Wishing you continued good health, and we hope to serve you again in the future! 😊
Great value
July 30, 2025
Unprompted review
Reply from Japan With Love store
Dear Shan Xu,
Thank you so much for your review! We're glad to hear you found great value in your purchase — that’s exactly what we aim for. 😊
We truly appreciate your support and look forward to serving you again soon! 💛
All the products is good
All the products is good , shipping fast but just take time about processing before shipping .
August 4, 2025
Unprompted review
Reply from Japan With Love store
Dear ซาร่า พรหมใจรักษ์,
Thank you so much for your review and for your kind words about our products! 😊 We're really glad to hear that everything arrived in good condition and that you were happy with the fast shipping.
We appreciate your feedback about the processing time before shipment — we're always working to make our service even smoother, and your input helps us improve.
Thanks again for your support, and we hope to serve you again soon! 💛
Good communication
It's not their fault the package was late, and it came right when they said it would. Postal worker strike. Love the saws. Best price in the western hemisphere.
July 18, 2025
Unprompted review
Reply from Japan With Love store
Dear Jared,
Thank you so much for your understanding and kind words! 🙏
We’re really glad the package arrived as expected despite the postal delays, and we're especially happy to hear you love the saws. It means a lot to us that you recognize both the value and the communication — we do our best to keep customers informed every step of the way.
Thanks again for your support! 🛠️
– Japan With Love Team
The product quality is great, the price is the best
The product quality is great, and the delivery is always on time. very reliable business. The merchandise price is the best by comparison with other online offerings.
July 29, 2025
Unprompted review
Reply from Japan With Love store
Dear Minghua,
Thank you so much for your wonderful review! 🌟
We're thrilled to hear that you're happy with the product quality, timely delivery, and our pricing. It truly means a lot to us that you find our service reliable and our offerings competitive.
We look forward to serving you again soon! 😊
– Japan With Love Team
Love the great packaging and delivery!
This is the third time ordering from Japan With Love store! Everything arrived in a timely manner and it was wonderfully packaged. Always fun to get my products!
July 31, 2025
Unprompted review
Reply from Japan With Love store
Dear Dawn,
Thank you so much for your kind words and for being a loyal customer! 💕
We're so glad to hear that your third order arrived safely and that you enjoyed the packaging — we always do our best to make every delivery special. It means a lot to know you’re having fun receiving your items!
Can’t wait to serve you again soon! 🎁
– Japan With Love Team
Refusing refund unless I remove honest review
Refusing to refund me for a purchase I never received that I ordered, unless I take down my initial negative review, 3 MONTHS after initial order. Will be keeping trustpilot up to date until I receive my refund.
When my order arrived at my city but was not being delivered, I had to email them to find out that it was on hold due to customs taxes. When I asked Japan With Love how to pay this, they told me I could go to my local post office to do so. I did, the post office said no, reach out to the merchant, which I did again, and for some inexplicable reason, they just told me to go back to the post office and ask again. This horrendous customer service was typical of the back and forth I had with Japan with Love, up until my order was sent back to them in Japan. When this happened, they told me they would remove the shipping back to Japan costs from my original order. When I expressed extreme dissatisfaction at this, considering I would not even be refunded the original order amount for items I never received, they told me they would refund the order fully only if I take down my initial review of their appalling customer service. This back and forth has continued for weeks and several days ago, they stopped replying altogether. This makes one think - do they artificially inflate their reviews using this kind of unsavory tactic?
July 31, 2025
Unprompted review
Reply from Japan With Love store
Dear Thomas,
You have every right to post reviews—positive or negative—and we welcome transparency. But when the review contains misleading claims, we will absolutely respond with the truth.
Customs Payment
You claim we gave you the runaround, but in fact, we accurately informed you that customs fees are handled by UK Customs, not us. We advised you to check with your local post office to obtain the payment link or guidance—which is standard protocol. Instead of following through, you chose not to act. That’s not “back and forth.” That’s you refusing to cooperate and blaming us for it.
The Order Was Shipped — You Didn’t Pay Tax
Your order was shipped, on time, with full tracking. It arrived in your city. You failed to pay the required customs charges, resulting in the parcel being returned. You’re not entitled to a full refund for something you refused to accept—that’s not how international shipping works. Our policy clearly states that two-way shipping fees are deducted in such cases, and that policy is public and agreed to at checkout.
Your Refund Is Unprocessed Because You’re Avoiding Responsibility
Let’s be honest. The only reason you haven’t received your refund is because you continue to demand full reimbursement despite being responsible for the return. We can’t refund what we paid for shipping both ways when you didn’t fulfill your basic responsibility to receive the package.
And finally—accusing us of review manipulation because you don’t like the answer we gave you? That’s not only false, it’s offensive. We don’t “artificially inflate” anything. We ask for honest feedback and respond with facts.
If you’re ready to resolve this properly, we’re still here. Otherwise, continuing to rewrite the story won’t change what happened.
Sincerely,
Customer Support
Japan With Love
So easy to find products and amazing…
So easy to find products and amazing deals! Shipping is incredibly quick and slick! Love Japan with Love ❤️
May 8, 2025
Unprompted review
Reply from Japan With Love store
Dear Jennifer,
Thank you so much for your lovely review! ❤️
We’re so happy to hear that you found it easy to shop with us and that you enjoyed the great deals! Fast and smooth shipping is something we work hard to deliver, so it’s wonderful to know it made a difference in your experience.
Your kind words and support truly mean the world to us — we’re thrilled you love Japan With Love, and we can’t wait to serve you again soon!
Great Service Bringing Japan to Australia!
Excellent customer service & products as ordered. Everything was packed well & received in good time. Thank you for making it possible to buy products from Japan, love, love love Japanese beauty products!
July 23, 2025
Unprompted review
Reply from Japan With Love store
Dear Jacinta,
Thank you so much for your heartwarming review!
We're absolutely thrilled to hear that you had a great experience and that everything arrived safely and on time. It truly means a lot to us to be able to bring a little piece of Japan to Australia — especially for fellow fans of Japanese beauty products! 💖
Your kind words and support inspire us to keep doing our best every day. We look forward to serving you again soon and helping you discover even more amazing items from Japan!
Good online store with great promotions
The shipping is ok. It arrived in 10 days to USA. I have been used some products before and cannot find them easily with decent price at other places. So, I order them in here. I also started using another different product today, and it is a good product. I’m glad I can order those products here with decent prices.
July 11, 2025
Unprompted review
Reply from Japan With Love store
Dear Jd,
Thank you so much for your thoughtful and detailed review!
We're really happy to hear that you had a positive experience with our store and that your order arrived in a timely manner. It’s great to know that you were able to find products here that are hard to get elsewhere — and at reasonable prices! We're especially glad to hear you're enjoying the new product you started using as well.
Your continued support means a lot to us, and we're grateful to be able to provide you with reliable access to the items you love. Looking forward to serving you again soon!
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