First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
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Review summary
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Reviews shaping this summary
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use t... See more
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Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
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I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, e... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
816 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
Beautifully made Japanese products. Service and delivery to US were great.
June 15, 2025
Unprompted review
Reply from Japan With Love store
Dear Kathleen,
Thank you very much for your wonderful review! We're truly pleased to hear that you are very satisfied with the beautifully made Japanese products and that the service and delivery to the U.S. met your expectations. Providing high-quality items and reliable international shipping is always our priority. We greatly appreciate your support and look forward to serving you again in the future!
I have ordered 3 different supplements-…
I have ordered 3 different supplements- total quantity of supplements-3 and one shampoo, paid 102 euro including delivery and insurance, it took them 2 weeks to compile my order in Japan and several days to send, I was so happy when saw the order shipped! But my joy turned out to be a nightmare! Package went smoothly through the Europe, but in Greece it appeared to have some problems. I am not able to receive the parcel, I have written to Japan With Love several e-mails telling about the problem and asking to help or to refund as delivery agent notified me of returning the package back! Japan with Love ignore me! So, I do not have the supplements and lost 102 euro!
P.S. Feedback for all customers. I see that you Japan With Love decided to leave a comment, so I will leave mine!
Well, dear friends, that purchase turned out to be a nightmare! After almost 2 months from the moment of purchase, I received my parcel, that was in awful condition,package was damaged, pills seem to be fine. To get the parcel I had to pay additional costs, as you remember I have paid 102 euro, then I needed to visit accountant to fill the solemn declaration ( costed me 30 euro), then visited the special authority to put a seal on it, but that was not enough and I paid additional 80+ euro! So, I see the comment from Japan With Love that they were online helping me- lie! Total lie! You started answering me only after the comment on the Trustpilot and your e-mail were the same that you understand how unhappy I am! That is not the support! That is nothing! I did everything myself! Never again I will buy anything! I have used 2 other Japanese online stores and never faced such problems! Decided to try this shop because prices were a bit lower and paid double, lost time, nerves and right now you are commenting that you were doing everything?! You did nothing!
June 17, 2025
Unprompted review
Reply from Japan With Love store
Dear Anna,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, and we sincerely regret the stress this situation has caused.
That said, we would like to clarify the details of your order to avoid any misunderstanding:
Your order was processed and fulfilled correctly based on the items you selected.
It was shipped via insured DHL Express, with full tracking and delivery support.
We communicated with you throughout the process and followed up to assist with Customs clearance, which required action on your side.
As clearly noted during checkout and in our store policy, import duties, taxes, and handling fees are the responsibility of the customer.
While we understand the frustration caused by the unexpected Customs process, we must emphasize that this issue originated from the local Customs authorities and not from our handling or service. Despite the delays, we’re glad to confirm that your parcel was successfully delivered on June 30th, and we hope the products met your expectations upon arrival.
We’re truly sorry this journey was not as smooth as it should have been, but we want to assure you that we fulfilled all our responsibilities as the seller and did our best to assist you every step of the way.
If there is anything further we can help with, we remain at your disposal.
Excellent seller very fast delivery see…
Excellent seller very fast delivery see u again
June 17, 2025
Unprompted review
Reply from Japan With Love store
Dear Van Truong,
Thank you very much for your kind words. We truly appreciate your positive feedback and are pleased to hear that you were satisfied with both our service and delivery speed. It was a pleasure serving you, and we look forward to welcoming you again in the future.
Great customer experience and great…
Great customer experience and great product selection! Order arrived quickly to Canada. Will buy again.
June 6, 2025
Unprompted review
Reply from Japan With Love store
Dear Danijela,
Thank you so much for taking the time to leave such a thoughtful review! We're absolutely delighted to hear that you had a great customer experience and found our product selection to your liking. It’s always our goal to offer a smooth and satisfying shopping experience, from browsing to delivery, so knowing your order arrived quickly and safely in Canada means a lot to us.
Your kind words and trust in our service truly motivate our team to keep striving for excellence. We're grateful for your support and can’t wait to welcome you back for more exciting finds in the future. Thanks again for choosing us!
Easy and very smooth transaction.I…
Easy and very smooth transaction.I received the items right away
June 10, 2025
Unprompted review
Reply from Japan With Love store
Dear Remedios Tiu,
Thank you for your kind words! We're so glad to hear that everything went smoothly and that your items arrived quickly. Providing a hassle-free experience is always our goal, and it's great to know we delivered that for you. We truly appreciate your support and hope to serve you again soon!
High-quality shop with great selection and value
Great selection and value. Fast international shipping with tracking. I ordered 2 chef's knives from Japan, both arrived quickly and work perfectly.
May 22, 2025
Unprompted review
Reply from Japan With Love store
Dear JC,
Thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with the selection, value, and international shipping experience. It's especially great to know that both chef's knives arrived safely and are working perfectly for you.
We take pride in offering quality products and reliable service, so your satisfaction truly means a lot to us. Thank you again for choosing our shop — we hope to welcome you back soon for more great finds from Japan!
Order arrived quickly
Order arrived quickly. Really great staff and were responsive with my queries. Product is genuine and the company legitimate.
May 25, 2025
Unprompted review
Reply from Japan With Love store
Dear Zed,
Thank you so much for your kind and reassuring feedback. We're delighted to hear that your order arrived promptly and that our team was able to assist you effectively. It's always our priority to provide genuine products and dependable service, and we truly appreciate your trust and support. We look forward to serving you again in the future!
Great service
Great service, good prices, easy to use website and great customer service. I have purchased 3 separate orders and very happy with all!
May 30, 2025
Unprompted review
Reply from Japan With Love store
Dear Kayte,
Thank you so much for your wonderful feedback and continued support! We're truly grateful to hear that you've had a positive experience across all three of your orders. Providing great service, fair pricing, and a user-friendly shopping experience is what we strive for, so your kind words mean a lot. We look forward to serving you again in the future!
items arrived quickly in well packaged…
items arrived quickly in well packaged box
June 7, 2025
Unprompted review
Reply from Japan With Love store
Dear gk,
Thank you very much for your feedback! We're glad to hear that your items arrived promptly and in secure packaging. Ensuring a smooth and reliable delivery experience is always a top priority for us. We truly appreciate your support and look forward to serving you again soon!
Lovely product.
June 6, 2025
Unprompted review
Reply from Japan With Love store
Dear Eleanor,
Thank you so much for your kind words and continued support — it truly means a lot to us. We're delighted to hear that you’re happy with the product, and it’s always a pleasure to serve a valued customer like you. Your loyalty and trust motivate us to keep delivering quality items and service every time. We look forward to being part of your future collections!
prompt delivery service and well…
prompt delivery service and well pacakged
June 2, 2025
Unprompted review
Reply from Japan With Love store
Dear Greg,
Thank you so much for taking the time to share your feedback! We're absolutely delighted to hear that your order arrived promptly and was well packaged. Providing fast and reliable delivery, along with secure packaging, is something we truly prioritize — so it's wonderful to know that this met your expectations. We look forward to serving you again soon!
The delivery was quick
The delivery was quick. Within ten days after I placed the order.
May 23, 2025
Unprompted review
Reply from Japan With Love store
Dear Helen,
Thank you very much for your review. We're glad to hear that your order was delivered promptly and met your expectations. Providing efficient and reliable shipping is an important part of our service, and we truly appreciate your feedback. We look forward to serving you again in the future.
I can truly recommend it
I can truly recommend it. The products are great, and the price for products and shipping is also good.
I got things I had problems finding elsewhere (either they were sold out or too expensive), so I am really happy. Ordered two times so far and never had a problem.
May 24, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your review. We are glad that you enjoy your purchase. Hope to serve you again soon.
Aprox 2-3 weeks delivery Time
Aprox 2-3 weeks delivery Time. Delivery as ordering & payment perfect.
May 14, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. If you have any other questions or concerns, you can contact us. We are always here to help. Hope to serve you again soon.
Reply from Japan With Love store
Thank you for your feedback. Hope to serve you again soon.
Such efficient shipping and helpful…
Such efficient shipping and helpful staff customer service! Planning my next order right now!
May 23, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. Hope to serve you again soon.
Japan With Love: Yum Industry Silky Katana Boy 650 Spare Blade Japan 650Mm 404-65
Easy to find and order the item I want. Customer Service was helpful & responsive, they updated me with shipping time, and advised of slight delay for my order. I received my product in perfect condition and it is exactly what I ordered. Very positive experience !!!
April 14, 2025
Unprompted review
Reply from Japan With Love store
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience—from finding the item easily to receiving it in perfect condition. We're also glad our customer service team was able to assist you and keep you updated. If you ever need anything else, we’ll be here to help!
Easy website navigation
Easy website navigation. Great items! Bought 4 Pokemon booster boxes and items were well packaged and shipped. Prices were decent and was the cheapest I found when compared to other sites and stores! Thank you!
May 19, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. We are glad that you enjoy your purchase. Hope to serve you again soon.
Good pricing (delivery to Canada not…
Good pricing (delivery to Canada not cheap but that's normal) quick and as expected. Very well packaged and shipped quickly too
May 19, 2025
Unprompted review
Reply from Japan With Love store
Thank you so much! We're glad everything arrived quickly and safely. Hope to serve you soon.
Excellent purchase experience
Easy online purchase experience, international shipping to USA with Fedex was easy to track. Excellent email customer service attention. Very happy with the experience!
May 8, 2025
Unprompted review
Reply from Japan With Love store
Thank you! We're thrilled you had a smooth experience and appreciated our service. Hope to serve you again soon!
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