First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use t... See more
Company replied
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, e... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
817 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent purchase experience
Easy online purchase experience, international shipping to USA with Fedex was easy to track. Excellent email customer service attention. Very happy with the experience!
May 8, 2025
Unprompted review
Reply from Japan With Love store
Thank you! We're thrilled you had a smooth experience and appreciated our service. Hope to serve you again soon!
Japan with love
Japan with love
we find the quality, the choice of products from Japan and the valuable advice to choose our products
send quickly and well tracked
everything is exceptional
I recommend for the quality of the products and the seriousness
david from france
May 15, 2025
Unprompted review
Reply from Japan With Love store
Thank you, David! We're honored by your kind words. We're so glad you value our quality, selection, and service. Merci beaucoup from Japan!
The real deal
The real deal, and great items. Order shipped super fast. Prices are reasonable and items are 100% all round!
May 19, 2025
Unprompted review
Reply from Japan With Love store
Thank you! We're glad you found everything authentic and well-priced. Happy to hear your order arrived quickly too!
It was easy to order
It was easy to order, just needed to provide extra information to customs here about the product I bought. Product was as described and happy with my purchase. Will definitely buy again.
May 14, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. We are glad that you enjoy your purchase. Hope to serve you again soon
Very fast delivery
Very fast delivery. The items that came were all genuine, and they were wrapped carefully. Japanese eyeshadows can be very soft, and sometimes, if you buy them online, they might come shattered, but that didn't happen with Japan With Love.
May 16, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your lovely feedback. We are glad that you like our product, hope to serve you again soon.
Smooth shopping experience
This was my first time ordering from the website, and the process was smooth. I received my order on the 8th day after placing it. The products appear genuine, and I appreciated the regular order and delivery updates.
May 16, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. We are glad that you receive the product in a timely manner. Hope to serve you again soon.
This was my first time using Japan With…
This was my first time using Japan With Love. I did not know if I could trust this company, so I ordered only one item. I felt skeptical, especially since they already knew my credit card number and address. But the item was delivered without a problem. I will use this company again.
May 14, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your trust, we are glad that you enjoy your purchase. Hope to serve you again soon.
Good communication and notifications
Good communication, notifications and speedy delivery. Article arrived ahead of time and in perfect condition.
May 1, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your review. We are glad that you enjoy your purchase. Hope to serve you again soon.
I love their products that they sell
I love their products that they sell, time it’s usually expected and very good price for each products.
May 14, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback, we are glad that you like our product. Hope to serve you again soon.
Reply from Japan With Love store
Thank you for your feedback. We are glad that you like our product. Hope to serve you again soon.
SMART
The whole process was smooth. I especially appreciate how the staff was "smart" in declaring so I don't end up paying more. THANK YOU so-ooo much! Definitely will shop again! =)
May 5, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. We are glad that you like our product and service. Hope to serve you again soon.
quick shipment good product
May 6, 2025
Unprompted review
Reply from Japan With Love store
It's good to know that you did receive your product in a timely manner. Hope to serve you again soon.
Product is new and arrived safely in…
Product is new and arrived safely in good wrapping. Great!
May 2, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. We are glad that you enjoy your purchase. Hope to serve you again soon.
Good service
I found the Japanese products that I need. The customer service is very accommodating and helpful. Answers my email as quickly and efficiently. Very happy with their service.
May 5, 2025
Unprompted review
Reply from Japan With Love store
Thank you so much for your kind words! We're truly happy to hear that you found the Japanese products you needed and that our customer service has been helpful to you.
Your satisfaction means a lot to us, and we’ll continue doing our best to support you quickly and efficiently.
Takes time to despatch
It took a week for them to despatch my order. When I received the delivery notification, I expected my order to be sent on the same day, but it was not the case. It took three days for them to actually despatch my order. Found it's quite slow service, except for responding to our messages.
April 18, 2025
Unprompted review
Reply from Japan With Love store
Thank you very much for your order and for taking the time to share your feedback. We would like to sincerely apologize for the delay in dispatching your order. We are currently reviewing our processes to ensure a smoother and faster experience in the future. Once again, please accept our sincere apologies, and thank you for your patience and understanding.
Great company
Great company. Excellent communication on order status & explanation of current tariff situation. Quick shipment. This is my 2nd order with them and I will order again in the future. It's wonderful to be able to order a product (Ohta Isan) that I discovered on a trip to Japan.
April 13, 2025
Unprompted review
Reply from Japan With Love store
Thank you so much for your kind words and continued support! We're truly grateful for your trust in us and are delighted to hear that you've had a positive experience with both your orders. We're always striving to keep our customers informed and satisfied, even during challenging times like the current tariff situation.
We look forward to serving you again in the future!
Overall good the shipment can be faster.
May 1, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your feedback. If you have any other questions or concerns, you can contact us. We are always here to help. Hope to serve you again soon.
Reply from Japan With Love store
Thank you for your feedback. If you have any other questions or concerns, you can contact us. We are always here to help. Thank you for your purchase.
Fast shipping
Fast shipping. Good price on item and on the freight cost.
The item is beautiful, but that is KYOCERA standard!!
April 28, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. Hope to serve you again soon.
"Japan with love" shopping experiences: I discovered japanese cosmetics about 6…
I discovered japanese cosmetics about 6 years ago through Japan with Love. I keep ordering products I already know and trying new ones twice a year to supply my self with a great quality skin care. The communication through customer service is great. In case any help needed customer service representative getting in touch in a couple of hours despite the different time zone (I live in Canada). I'll keep ordering through "Japan with Love" and keep spreading the word about it to my friends and other potential customers.
April 14, 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words and continued support. Hope to serve you again in the future.
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