Japanzon Reviews 250

Overpriced, skip this seller. 1st purchase last purchase for me.
Also they keep the white boosters for them
Commande n°JDYIISSXL du 31/08/2021

I taked a order on this site, on the website shows"send in 48 hours". But after 6 days I didn't get any notification about that after my payment is accepted.
Than I diceded to write them a e-mail, and something amazing happend: they told me that the products are sold out. How can that happend when those product are selling on the website. Shouldn't I as a guest be told about the status of the product when I'm taking the order??

I purchased 4 Switch games on 6 January 2022. I live in France, and I have to pay for a high import tax and TVA when the package arrives to France. Can you cancel this order and refund me, if you have not yet shipped the products out?

Order reference: ABDTGYBOW

Delivery was really fast. Website said 3 - 5 months but it was delivered within a week (in the Netherlands).

recently bought 2 modelkits one just got delivered and everything was fine with it, i was first very scared to buy something from a foreign store but because of this experience i will definitely buy more products from japanzon. very satisfied with the communication and the shipping took a bit longer then usual but that is not the fault of japanzon. overall you can trust your items will be delivered in 1 whole piece

Hi, I recently ordered an item from you for my child. It was a little live pet toy mouse. I had ordered a brown one for my son. This little toy mouse is called Crumbs. My son was so excited to receive the package from you but unfortunately he was disappointed to find a pink toy mouse in the package instead of a brown mouse. The item number in your dispatch note is RX 130 029 836 JP

We ordered a Nintendo GameCube Controller on Amazon.de to Germany.
The package could not be delivered because no one was here and was returned right away to Japan instead of storing it in a parcel shop for collection. We have screenshots from the tracking to proof the return to Japan.
The time we realized that the package did not arrive was too late to start an A-Z guarantee. we contacted the seller on up to now 10 ways including Amazon, Facebook, email and the seller homepage but never received an answer, especially not receiving an refund for this order.
We ordered the item 2 more times and the seller deposited tracking numbers from totally different shipping in other countries (France etc.).
We had to fetch back our money over an A-Z guarantee.
It is unbelievable that this seller is still active on Amazon!
We want to warn everyone who plans to order at this store because it is not trustworthy at all!

Regarding the reply of the company, we have to state as said before, that we did not order on japanzon.com, but on the seller page of "JapaNzon" amazon.de, which is the same company when looking at the imprint address. So the above written issue affects this company very well.

For comparision the seller profile on Amazon can be found with google search of "amazon japanzon" and shows this address in the imprint:
Sumida-ku, Sumida 2- 9-3
Tokyo
Tokyo
131-0031
JP
which is exactly the same as shown on the company homepage.

I bought a Nier 2B figure from them and the packaging was by far the best packaging in any store I bought online. It was extremely well wrapped and secured with taping. Their customer service was a little difficult to reach out, but they did reply in the end. The tracking was a little confusing because it took days to show up. The shipping was super fast. The pricing was fair and good compared to other stores. I'm going to keep them as my number 1 to go for any figures I want to buy in the future. Loved my experience!

I bought a figure from this website. It came after 3/4 weeks (I live in the Netherlands), so a little bit later than what I expected (was supposed to be 2/3 weeks), but that was not really a problem for me. It came perfectly packaged and the box was intact. Luckily the figure came in perfect condition, is authentic, isn't broken and the paintjob is perfect. I would recommend this website to everyone :)

Fast and efficient. I bought a puzzle from their website on Tuesday 2pm. It arrived at my door step in Sydney, from Japan, on Friday 3pm. Made it in time for Christmas. The team kept me informed all way through. Would recommend.

Excellent service! When my shipping method was unavailable due to covid restrictions, Mathieu from Japanzon contacted me to let me know and upgraded my shipping to a different provider at their cost. I received my items very fast and in perfect condition. Next time I need manga I'll definitely be shopping here.

Incredibly perfect, kind and very fast service (and that even across the globe)! My son is super happy with everything and that makes me very happy, too :-)

We pre-ordered two Digimon Vital Bracelets. I contacted customer services after buying to double check shipping times and what to do if there was an issue for any reason. They were very quick to reply and very polite and kind in explaining the situation. After about a week following the product release, our package arrived, perfectly wrapped and in great condition. The company had very kindly upgraded our shipping method and we can't thank them enough. This transaction was a real pleasure and we'd definitely recommend and use Japanzon again!

I bought a Disney Pixar car from this seller on Amazon UK. This seller was quick to dispatch the item but has little understanding of international customs. The seller shipped the item as a gift and in individual capacity instead under the shop name. Gifts attract 78% customs duty as against 42% customs for purchases. There was no reason for this seller to list the item as a gift when it was paid upfront in full.
I would have to pay 32 Pounds customs for a 20 pound Item which incidentally is available for 4 pounds on Amazon Japan website. I would suggest buyers to buy directly from Amazon Japan website where the sellers pay customs upfront and ensure hassle free delivery. very disappointed with this seller who is unable to comprehend the issues caused by them

CEO Xavier and the employees in the company are very friendly. The goods that they sells are good quality and trustable. JAPANZON is very expert on export business between Japan and EU.

Amazing service, great customer care and my delivery was handled very professionally. Highly recommended.

- Bad customer service
- Do not react to customers with correct answers but only with automated answers
- When you write with them you think you are talking / writing against a wall
- After I bought a game from them that the company called "new", I got a re-packaged used game instead (yes you can cleary see that this game is used. They didnt even try to repackage this game good. Its so obvious... I then applied to send the game back and get my money back because the company lied to me about the condition of the game. But then they didn't react to it at all, Amazon had to do everything for me so that the company would give me answers, and still they respond too slowly. It's been going back and forth for too long. After thousands of calls and always the same automated replies from them, I finally got an address to send it back to. It has already been 2 to 3 weeks, but I didn't get any more answers from them. There is no progress, they are interested in 0. And everything has to be done by AMazon right now, I even had to use the A-Z guarantee so that I might get my money. No recommendation, it just doesn't work that they give me my money back after I've done everything I was told (all goods returned). No progress for 2-3 weeks. Company is interested 0

Hello; the packaging was fine, the products arrived in good shape. But that would have been nice to warn your buyers about custom taxes. I paid 35 euros, which is a lot, and never japanzon warned me about the possibility of taxes, the best way to avoid them, which delivery method or company best to avoid them, none of that. It's disapointing that you spend 200+ euro in a shop and they don't communicate the basics to you.

super seller communicative fast sending happy with my purchase

Very serious and fast delivery !